Bad service.

I am writing to formally express my dissatisfaction with the way my return of the Samsung A06 has been handled.

I have been trying to get this matter resolved for almost two weeks now, and despite being in contact with Andile, I am still waiting for a proper resolution. Andile only responds approximately once every three days, which has made the process extremely frustrating and unacceptable.

I have previously placed three orders with Dunns, but after this experience, I am slowly losing confidence and interest in ordering from Dunns again. I believe customers who have supported your business deserve better communication and service, especially when dealing with a return.

I urgently need this matter resolved today. Please can a manager take ownership of the issue and confirm what is happening with my Samsung A06 return and what the next step