Pathetic service

I bought clothing from Dunns online and almost everything I bought did not fit. I the sent an email to their support agents. Initially I dealt with Mpjo who requested photos of the items I am returning. I sent all the pictures requested including pictures of the packaging. However, upon not receiving any reply I phoned them. I was told they will attend to the matter. I waited and today I decided to call again but to my surprise the agent kept me holding and dropped the call. I also tried to call their head office in Bellville, it is worse there no one even picks up the phone. Im mot sure what kind of business they are running. I just want them to collect their goods and return my money.