Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Coricraft Group is described as a premium priced furniture brand whose in store experience is frequently pleasant but whose after sales execution collapses. Customers consistently report made to order lead times stretching far beyond quoted windows, defective upholstery and cushioning, and refunds that require months of chasing. A recurring theme is nobody taking ownership once a problem is logged, with stores, the warehouse and customer care redirecting customers to each other.
Top Strengths:
- •Product Quality & Value: Loyal buyers still reference older Coricraft suites lasting years, and occasional orders such as the Lodge Slouch are praised for build quality. However, cracking leather, pilling fabric and collapsing cushions on high value sets dominate recent feedback.
TrustIndex
2.2
Â
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Coricraft Group
What do customers say about Coricraft Group?
Based on recent customer reviews, Coricraft Group is described as a premium priced furniture brand whose in store experience is frequently pleasant but whose after sales execution collapses. Customers consistently report made to order lead times stretching far beyond quoted windows, defective upholstery and cushioning, and refunds that require months of chasing. A recurring theme is nobody taking ownership once a problem is logged, with stores, the warehouse and customer care redirecting customers to each other.
What is Coricraft Group's biggest strength?
Coricraft Group's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Loyal buyers still reference older Coricraft suites lasting years, and occasional orders such as the Lodge Slouch are praised for build quality. However, cracking leather, pilling fabric and collapsing cushions on high value sets dominate recent feedback.
What are the most common complaints about Coricraft Group?
The most common complaint about Coricraft Group, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Customers describe six week promises becoming three to six months, missed delivery slots with no communication, wrong colours and models, incomplete orders with missing cushions, and in one case a proof of delivery signed by a stranger.
Is Coricraft Group trustworthy?
Coricraft Group has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 107 reviews in the last 12 months. They reply to 52% of negative reviews, typically within 108 hours 29 min. Hellopeter has tracked Coricraft Group across 2,032 total reviews. How is the TrustIndex calculated? →
Recent reviews (107)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2020
Worst service ever - left in the dark
Shocking service to say the least - we ordered a manhattan L couch (that was a nightmare first of all with late delivery, no communication), then after only having the couch for a month, the webbing had collapsed and we were sinking into the frame of the couch, an assesor came and said it needed to be replaced. 4 weeks go by with no communication, not a single ***, message, nothing, I have to keep checking up to see what's happening now. One person tells me it'll be here on the 9th (today), the call centre tells me it's not even transported to the location yet and it will be here next week... Still no ***, messages, nothing This has been the absolute worst experience, some of the staff at the Ballito store have no clue what's going on, and they just tell you what they come up with on the spot, also extremely unprofessional handling of communication when speaking to them. For such an expensive couch (over 25k), I'd rather choose something cheaper than go through this again. If anything, I should be given a discount or some of my money back for the terrible service and the poor quality checking by Coricraft. Your couches are great, but if this is the service that comes with it, I'd rather go elsewhere đź‘Ť
1 reviews | Active since Oct 2020
Worst service ever - left in the dark
Shocking service to say the least - we ordered a manhattan L couch (that was a nightmare first of all with late delivery, no communication), then after only having the couch for a month, the webbing had collapsed and we were sinking into the frame of the couch, an assesor came and said it needed to be replaced. 4 weeks go by with no communication, not a single ***, message, nothing, I have to keep checking up to see what's happening now. One person tells me it'll be here on the 9th (today), the call centre tells me it's not even transported to the location yet and it will be here next week... Still no ***, messages, nothing This has been the absolute worst experience, some of the staff at the Ballito store have no clue what's going on, and they just tell you what they come up with on the spot, also extremely unprofessional handling of communication when speaking to them. For such an expensive couch (over 25k), I'd rather choose something cheaper than go through this again. If anything, I should be given a discount or some of my money back for the terrible service and the poor quality checking by Coricraft. Your couches are great, but if this is the service that comes with it, I'd rather go elsewhere đź‘Ť
1 reviews | Active since Dec 2016
Disappointing customer service, zero communication, and billing chaos
Disappointing customer service, zero communication, and billing chaos We purchased a 4-seater dining table, chairs, and couches from Coricraft, dealing with Betty (salesperson) and Marri (manager). While their furniture quality is generally good, their customer service, administrative accuracy, and communication are virtually non-existent. When our dining set was delivered back in July, both the table and chairs were unstable. While the chairs were eventually fixed, the table remains so unstable that we have been unable to use it since purchase. To make matters worse, we ordered couches with a 6-week lead time and had to constantly prompt Betty and Marri for updates. After numerous follow-ups, delivery was finally confirmed for 17 September 2026. Heavy rain prevented delivery on the day—which is completely understandable—but no one called to notify us or reschedule. I only received information after reaching out to them myself. Now, despite having written WhatsApp confirmation of delivery and an *** that should show a credit, we are suddenly being told there is an outstanding balance, and our delivery still hasn't happened. Paying customers should never be made to feel as though staff are doing them a favour. Because of this poor service, lack of follow-through, and billing confusion, Coricraft has lost a customer. I will be taking my future business elsewhere.
1 reviews | Active since Dec 2016
Disappointing customer service, zero communication, and billing chaos
Disappointing customer service, zero communication, and billing chaos We purchased a 4-seater dining table, chairs, and couches from Coricraft, dealing with Betty (salesperson) and Marri (manager). While their furniture quality is generally good, their customer service, administrative accuracy, and communication are virtually non-existent. When our dining set was delivered back in July, both the table and chairs were unstable. While the chairs were eventually fixed, the table remains so unstable that we have been unable to use it since purchase. To make matters worse, we ordered couches with a 6-week lead time and had to constantly prompt Betty and Marri for updates. After numerous follow-ups, delivery was finally confirmed for 17 September 2026. Heavy rain prevented delivery on the day—which is completely understandable—but no one called to notify us or reschedule. I only received information after reaching out to them myself. Now, despite having written WhatsApp confirmation of delivery and an *** that should show a credit, we are suddenly being told there is an outstanding balance, and our delivery still hasn't happened. Paying customers should never be made to feel as though staff are doing them a favour. Because of this poor service, lack of follow-through, and billing confusion, Coricraft has lost a customer. I will be taking my future business elsewhere.
1 reviews | Active since Jun 2026
Unhappy customer Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and
Unhappy customer Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and I haven't received any updates or notifications since then. It's been over 10 months and I haven't received my order yet. Could you please provide me with an update on the status of my order? I would appreciate it if you could look into this matter and get back to me as soon as possible. My order details are as follows: Order Number:#8076 - Order Date: 19th November 2025 - Items: 1x Big Clear Vase, 1x Small Clear Vase Looking forward to hearing from you soon. Best regards, Tina
1 reviews | Active since Jun 2026
Unhappy customer Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and
Unhappy customer Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and I haven't received any updates or notifications since then. It's been over 10 months and I haven't received my order yet. Could you please provide me with an update on the status of my order? I would appreciate it if you could look into this matter and get back to me as soon as possible. My order details are as follows: Order Number:#8076 - Order Date: 19th November 2025 - Items: 1x Big Clear Vase, 1x Small Clear Vase Looking forward to hearing from you soon. Best regards, Tina
1 reviews | Active since Oct 2009
Bad service Coricraft
Ordered a couch from Coricraft online 1 September. Order just states in progress. Did not even receive a courtesy mail from them after I placed my order. I had to check my banking account to make sure that the order went through. Apparently only stock in JHB. No notification received. Bad , very bad non excistent customer service
1 reviews | Active since Oct 2009
Bad service Coricraft
Ordered a couch from Coricraft online 1 September. Order just states in progress. Did not even receive a courtesy mail from them after I placed my order. I had to check my banking account to make sure that the order went through. Apparently only stock in JHB. No notification received. Bad , very bad non excistent customer service
1 reviews | Active since Jun 2026
Unhappy customer
Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and I haven't received any updates or notifications since then. It's been over 10 months and I haven't received my order yet. Could you please provide me with an update on the status of my order? I would appreciate it if you could look into this matter and get back to me as soon as possible. My order details are as follows: Order Number:#8076 - Order Date: 19th November 2025 - Items: 1x Big Clear Vase, 1x Small Clear Vase Looking forward to hearing from you soon. Best regards, Tina
1 reviews | Active since Jun 2026
Unhappy customer
Subject: Update on Order Status - 19th November 2025 - Order Number:#8076 Dear CoriCraft, I'm writing to express my disappointment with the status of my order placed on 19th November 2025. I ordered two Vases, one big and one small, and I haven't received any updates or notifications since then. It's been over 10 months and I haven't received my order yet. Could you please provide me with an update on the status of my order? I would appreciate it if you could look into this matter and get back to me as soon as possible. My order details are as follows: Order Number:#8076 - Order Date: 19th November 2025 - Items: 1x Big Clear Vase, 1x Small Clear Vase Looking forward to hearing from you soon. Best regards, Tina
1 reviews | Active since Jul 2019
Coricraft review
On Wednesday, the 26th of August 2026 I made a phone to Coricraft (Canal Walk). I spoke to a lady whom I had understood to be a sales person (Chantelle Kube), this was just to seek assistance for my sales person Queenie Ngwenyama who was struggling with the refund process. Chantelle kube's tone and response was so rude and belittling that I had no choice, but to end the call for the sake of peace and humility.
1 reviews | Active since Jul 2019
Coricraft review
On Wednesday, the 26th of August 2026 I made a phone to Coricraft (Canal Walk). I spoke to a lady whom I had understood to be a sales person (Chantelle Kube), this was just to seek assistance for my sales person Queenie Ngwenyama who was struggling with the refund process. Chantelle kube's tone and response was so rude and belittling that I had no choice, but to end the call for the sake of peace and humility.
1 reviews | Active since Oct 2024
Very disappointing quality and even more disappointing after-sales service
We purchased a Coricraft Breen 3-Seater couch (Order TVS029348) expecting the quality and durability associated with the Coricraft brand and price point. Unfortunately, after only approximately 1½ years of normal use, the couch has developed a structural fault, including a broken spring. Even more concerning is the condition of the upholstery. The material has started piling badly and looks excessively worn for a couch that is only 18 months old. There are only two adults in our household, and the couch has not been subjected to excessive or commercial use. Given the extent of the piling and wear, we have to question whether the poor performance of this material is perhaps the reason the original fabric is no longer available. The handling of our warranty/repair claim has been equally frustrating. We first reported the problem on 31 July and have subsequently made well over a dozen calls to the Tygervalley store, Cape Town warehouse and Customer Care. We have repeatedly been passed from one person to another, with nobody taking ownership of the matter or proactively coming back to us with a resolution. We were promised contact within 72 hours after the ticket (528393) was logged, but this did not happen. We have had to continually chase Coricraft for updates, take time off work to accommodate appointments and spend considerable time dealing with something that should have been handled by the company. We have now been told that the original fabric is no longer available. Considering the extent of the piling and premature wear, this raises further concerns about the quality and durability of the material originally supp****. The biggest disappointment is not simply that the couch has developed a fault — products can occasionally fail. It is the lack of ownership and customer service once the problem was reported. For a company operating at Coricraft's price point, we expected considerably better product quality and, more importantly, considerably better after-sales support. We are tired of being passed from one person to the next and having to repeatedly chase Coricraft for answers. Someone needs to take ownership of the complaint and provide a proper resolution. I now had to resort to this to hopefully get some sort of response, as nobody in customercare seems to care at all.
1 reviews | Active since Oct 2024
Very disappointing quality and even more disappointing after-sales service
We purchased a Coricraft Breen 3-Seater couch (Order TVS029348) expecting the quality and durability associated with the Coricraft brand and price point. Unfortunately, after only approximately 1½ years of normal use, the couch has developed a structural fault, including a broken spring. Even more concerning is the condition of the upholstery. The material has started piling badly and looks excessively worn for a couch that is only 18 months old. There are only two adults in our household, and the couch has not been subjected to excessive or commercial use. Given the extent of the piling and wear, we have to question whether the poor performance of this material is perhaps the reason the original fabric is no longer available. The handling of our warranty/repair claim has been equally frustrating. We first reported the problem on 31 July and have subsequently made well over a dozen calls to the Tygervalley store, Cape Town warehouse and Customer Care. We have repeatedly been passed from one person to another, with nobody taking ownership of the matter or proactively coming back to us with a resolution. We were promised contact within 72 hours after the ticket (528393) was logged, but this did not happen. We have had to continually chase Coricraft for updates, take time off work to accommodate appointments and spend considerable time dealing with something that should have been handled by the company. We have now been told that the original fabric is no longer available. Considering the extent of the piling and premature wear, this raises further concerns about the quality and durability of the material originally supp****. The biggest disappointment is not simply that the couch has developed a fault — products can occasionally fail. It is the lack of ownership and customer service once the problem was reported. For a company operating at Coricraft's price point, we expected considerably better product quality and, more importantly, considerably better after-sales support. We are tired of being passed from one person to the next and having to repeatedly chase Coricraft for answers. Someone needs to take ownership of the complaint and provide a proper resolution. I now had to resort to this to hopefully get some sort of response, as nobody in customercare seems to care at all.