Disappointing customer service, zero communication, and billing chaos

Disappointing customer service, zero communication, and billing chaos We purchased a 4-seater dining table, chairs, and couches from Coricraft, dealing with Betty (salesperson) and Marri (manager). While their furniture quality is generally good, their customer service, administrative accuracy, and communication are virtually non-existent. When our dining set was delivered back in July, both the table and chairs were unstable. While the chairs were eventually fixed, the table remains so unstable that we have been unable to use it since purchase. To make matters worse, we ordered couches with a 6-week lead time and had to constantly prompt Betty and Marri for updates. After numerous follow-ups, delivery was finally confirmed for 17 September 2026. Heavy rain prevented delivery on the day—which is completely understandable—but no one called to notify us or reschedule. I only received information after reaching out to them myself. Now, despite having written WhatsApp confirmation of delivery and an *** that should show a credit, we are suddenly being told there is an outstanding balance, and our delivery still hasn't happened. Paying customers should never be made to feel as though staff are doing them a favour. Because of this poor service, lack of follow-through, and billing confusion, Coricraft has lost a customer. I will be taking my future business elsewhere.