Contract
Unclaimed Business
|1.3|13 Reviews (last 12 months)|This business does not respond to reviews
Contract
Unclaimed Business
|1.3
13 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-86Unlikely
TrustIndex
2.2
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.3|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGH
KM
Kagiso M
1 reviews | Active since Mar 2020
25 Jul 2026, 10:27
USELESS
Pathetic service, you can't reach them telephonically,there is no escalation process they follow,I've been paying this phone for 8 months now and I'm still unable to use it because I lost the password, I have proof I am the owner even POPs that I am paying for it. I GET NO ASSISTANCE WHATSOEVER, What amI paying for?? USELESS SERVICE PROVIDER
Helpful (0)
|Replies (0)KM
Kagiso M
1 reviews | Active since Mar 2020
25 Jul 2026, 10:27
USELESS
Pathetic service, you can't reach them telephonically,there is no escalation process they follow,I've been paying this phone for 8 months now and I'm still unable to use it because I lost the password, I have proof I am the owner even POPs that I am paying for it. I GET NO ASSISTANCE WHATSOEVER, What amI paying for?? USELESS SERVICE PROVIDER
0
Replies (0)Z
K
Kelebogile
1 reviews | Active since Jun 2026
6 Jun 2026, 14:27
I have a contract wi...
I have a contract with MTN.. Now MTN doesn’t want to switch my other number to prepaid I’m busy paying but they refuse with statements or to open the phone as 1 it’s been used my a child whose in matric & need means to communicate with teachers
Helpful (0)
|Replies (0)K
Kelebogile
1 reviews | Active since Jun 2026
6 Jun 2026, 14:27
I have a contract wi...
I have a contract with MTN.. Now MTN doesn’t want to switch my other number to prepaid I’m busy paying but they refuse with statements or to open the phone as 1 it’s been used my a child whose in matric & need means to communicate with teachers
0
Replies (0)DM
Daniel M
1 reviews | Active since Sept 2020
29 May 2026, 07:13
Complaint Regarding Faulty MTN Home Starter Device, Unjustified Billing, and Cancellation
MTN provided a faulty Home Starter device that does not function, yet they continue to deduct money from my account for a service that is not being delivered. I am being charged for an MTN Home Starter product that is defective and non-functional, which is unacceptable. Terrible, despite the device not working, MTN continues to debit my account for a service I cannot use. I consider this unacceptable and a breach of the agreement, as I am being billed for a service that is not being provided. It appears that the focus is solely on collecting payments rather than resolving the issue or delivering the promised service.
Helpful (0)
|Replies (0)DM
Daniel M
1 reviews | Active since Sept 2020
29 May 2026, 07:13
Complaint Regarding Faulty MTN Home Starter Device, Unjustified Billing, and Cancellation
MTN provided a faulty Home Starter device that does not function, yet they continue to deduct money from my account for a service that is not being delivered. I am being charged for an MTN Home Starter product that is defective and non-functional, which is unacceptable. Terrible, despite the device not working, MTN continues to debit my account for a service I cannot use. I consider this unacceptable and a breach of the agreement, as I am being billed for a service that is not being provided. It appears that the focus is solely on collecting payments rather than resolving the issue or delivering the promised service.
0
Replies (0)PP
Petunia P
1 reviews | Active since Jun 2022
22 Apr 2026, 17:27
DE*****ING THEIR CUSTOMERS
I took my contract in March 2026, they said they will debit me R1300 on the 25 April 2026,i get an SMS that they will debit R1987.87 I asked for an explanation they said I took an insurance and that insurance I canceled it via email on 16 March 2026 I do have proof on my email, Telkom please fix this amount before my debit date what you are doing is ****ming your customers!!!!!!! FIX YOUR MISTAKES THIS IS DE*****ING YOUR CUSTOMERS BY DEDUCTING THE AMOUNT THAT DOESN'T APPER ON THE CONTRACT AGREEMENT
Helpful (0)
|Replies (0)PP
Petunia P
1 reviews | Active since Jun 2022
22 Apr 2026, 17:27
DE*****ING THEIR CUSTOMERS
I took my contract in March 2026, they said they will debit me R1300 on the 25 April 2026,i get an SMS that they will debit R1987.87 I asked for an explanation they said I took an insurance and that insurance I canceled it via email on 16 March 2026 I do have proof on my email, Telkom please fix this amount before my debit date what you are doing is ****ming your customers!!!!!!! FIX YOUR MISTAKES THIS IS DE*****ING YOUR CUSTOMERS BY DEDUCTING THE AMOUNT THAT DOESN'T APPER ON THE CONTRACT AGREEMENT
0
Replies (0)NN
Nosipho N
1 reviews | Active since Mar 2021
8 Apr 2026, 20:16
Terrible Service
Dear MTN Customer Service, I would like to lodge a formal complaint regarding my MTN contract account. According to my contract details, the agreement started on 01 February 2023 and ended on 26 January 2026. However, despite the contract reaching its end date, my account is still being debited. This is concerning because I expected the billing to stop once the contract period ended. I kindly request that MTN: Investigate why the account is still being debited. Cancel the contract immediately if it has not already been cancelled. Refund any amounts that were debited after the contract end date. Please confirm once this issue has been resolved. Account holder: Bongani Allington Contact ***
Helpful (0)
|Replies (0)NN
Nosipho N
1 reviews | Active since Mar 2021
8 Apr 2026, 20:16
Terrible Service
Dear MTN Customer Service, I would like to lodge a formal complaint regarding my MTN contract account. According to my contract details, the agreement started on 01 February 2023 and ended on 26 January 2026. However, despite the contract reaching its end date, my account is still being debited. This is concerning because I expected the billing to stop once the contract period ended. I kindly request that MTN: Investigate why the account is still being debited. Cancel the contract immediately if it has not already been cancelled. Refund any amounts that were debited after the contract end date. Please confirm once this issue has been resolved. Account holder: Bongani Allington Contact ***
0
Replies (0)BM
Bots M-M
1 reviews | Active since Aug 2018
28 Mar 2026, 17:18
Car Tack
Write with a heavy heart to find myself reversing a debit order and Car track debiting me again over a lapsed contract, spoke and was advised in November 2025 that my contract was coming to an end in Jan 2026 and the salesman/consultant said they would not debit me. But in feb 2026 the debit went off I've reversed it was debited again now in March 2026, wrote to them to say it looks like I'm being forced to stay on the tracking device My question is what is the point of being told that you'll be on the 36 months contract and when it ends you kind of being forced to still pay it whereas you'll never be allowed to end whenever if you can't pay Does this mean the service providers own our monies even beyond the contract
Helpful (0)
|Replies (0)BM
Bots M-M
1 reviews | Active since Aug 2018
28 Mar 2026, 17:18
Car Tack
Write with a heavy heart to find myself reversing a debit order and Car track debiting me again over a lapsed contract, spoke and was advised in November 2025 that my contract was coming to an end in Jan 2026 and the salesman/consultant said they would not debit me. But in feb 2026 the debit went off I've reversed it was debited again now in March 2026, wrote to them to say it looks like I'm being forced to stay on the tracking device My question is what is the point of being told that you'll be on the 36 months contract and when it ends you kind of being forced to still pay it whereas you'll never be allowed to end whenever if you can't pay Does this mean the service providers own our monies even beyond the contract
0
Replies (0)