NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Cell direct
How is Cell direct rated on Hellopeter?
Hellopeter has tracked Cell direct across 109 reviews. Cell direct hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Cell direct? Write a review to help others decide.
Recent reviews (5)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
Endless Harassing Calls, Ignored Requests and an Intimidating Threat from Cell Direct
I have been receiving endless calls from Cell Direct over the past few months, despite asking on numerous occasions for my number to be removed from their calling list. Nothing changes. I have also repeatedly asked to speak to a manager, only to be told that no manager is available. On one occasion, I heard an agent calling for a manager and speaking to someone in the background, only for the call to suddenly disconnect. I have resorted to blocking their numbers, but they simply call from different numbers every time. It has become an ongoing cycle of blocking one number just to receive another call from a new number. On Monday, 26 October 2026, an agent called me about upgrading my contract, but the line was so noisy that I could barely hear what he was saying. When they called again on Tuesday, 27 October, I decided to listen to what the agent had to say because I wanted to ensure that no changes had been made to my cellphone contract without my authorisation. The agent told me that my contract was due for renewal and that I needed to upgrade or risk losing my service. I explained that I was on a month-to-month contract and had already renewed my contract with Telkom. Instead of listening to me, the agent argued with me and would not give me a chance to speak. I eventually told him to remove my number from their calling list and not to call me again, and I ended the call. What happened next was completely unacceptable. The agent immediately called me back and asked, "So, you still at this address?" He then proceeded to tell me that they would be paying me a visit soon. I found this statement extremely intimidating and concerning. Why would an agent respond this way when a customer simply asks for their number to be removed from a marketing calling list? I should not have to worry about an agent making comments about my home address because I do not want to upgrade a cellphone contract. This experience has left me extremely unhappy with Cell Direct's conduct. The repeated unsolicited calls, the failure to respect my requests, the inability to speak to management, and now this concerning statement are completely unacceptable. I want Cell Direct to: Remove my number from all direct marketing and sales calling lists. Investigate the agent involved and the statement made about visiting my address. Confirm that no contract changes or upgrades have been processed without my authorisation. Have a manager contact me regarding this matter. Confirm in writing that these calls will stop. I have been patient and polite, but my requests have repeatedly been ignored. Customers deserve to have their decisions respected and to be treated professionally, even when they decline an offer. Cell Direct, I want these calls to stop. I do not want an upgrade, I do not want further sales calls, and I certainly do not appreciate being spoken to in a manner that I find intimidating. I expect this matter to be taken seriously and resolved urgently.
1 reviews | Active since Sept 2025
Endless Harassing Calls, Ignored Requests and an Intimidating Threat from Cell Direct
I have been receiving endless calls from Cell Direct over the past few months, despite asking on numerous occasions for my number to be removed from their calling list. Nothing changes. I have also repeatedly asked to speak to a manager, only to be told that no manager is available. On one occasion, I heard an agent calling for a manager and speaking to someone in the background, only for the call to suddenly disconnect. I have resorted to blocking their numbers, but they simply call from different numbers every time. It has become an ongoing cycle of blocking one number just to receive another call from a new number. On Monday, 26 October 2026, an agent called me about upgrading my contract, but the line was so noisy that I could barely hear what he was saying. When they called again on Tuesday, 27 October, I decided to listen to what the agent had to say because I wanted to ensure that no changes had been made to my cellphone contract without my authorisation. The agent told me that my contract was due for renewal and that I needed to upgrade or risk losing my service. I explained that I was on a month-to-month contract and had already renewed my contract with Telkom. Instead of listening to me, the agent argued with me and would not give me a chance to speak. I eventually told him to remove my number from their calling list and not to call me again, and I ended the call. What happened next was completely unacceptable. The agent immediately called me back and asked, "So, you still at this address?" He then proceeded to tell me that they would be paying me a visit soon. I found this statement extremely intimidating and concerning. Why would an agent respond this way when a customer simply asks for their number to be removed from a marketing calling list? I should not have to worry about an agent making comments about my home address because I do not want to upgrade a cellphone contract. This experience has left me extremely unhappy with Cell Direct's conduct. The repeated unsolicited calls, the failure to respect my requests, the inability to speak to management, and now this concerning statement are completely unacceptable. I want Cell Direct to: Remove my number from all direct marketing and sales calling lists. Investigate the agent involved and the statement made about visiting my address. Confirm that no contract changes or upgrades have been processed without my authorisation. Have a manager contact me regarding this matter. Confirm in writing that these calls will stop. I have been patient and polite, but my requests have repeatedly been ignored. Customers deserve to have their decisions respected and to be treated professionally, even when they decline an offer. Cell Direct, I want these calls to stop. I do not want an upgrade, I do not want further sales calls, and I certainly do not appreciate being spoken to in a manner that I find intimidating. I expect this matter to be taken seriously and resolved urgently.
1 reviews | Active since Jul 2026
Unrelenting harassment and forced sales calls – Remove my details immediately
I am extremely frustrated with Cell Direct’s incessant harassment regarding my Telkom contracts over the past month. I have repeatedly informed their agents that I am managing my Telkom upgrades directly and do not require or want their assistance. Despite clearly stating that I am not interested, their sales reps refuse to listen and aggressively force their products on me. Their tactics are boundary-crossing and unacceptable: Calling multiple times a day, from early morning to late evening. Calling consecutively up to 3 times in a row if I disconnect. Routing calls through alternative numbers to bypass my call blocks. This is by far the worst customer experience I have encountered. The level of pushiness and refusal to accept a simple "no" is completely unprofessionalism. Immediately purge my personal contact information from your database and cease all communication
1 reviews | Active since Jul 2026
Unrelenting harassment and forced sales calls – Remove my details immediately
I am extremely frustrated with Cell Direct’s incessant harassment regarding my Telkom contracts over the past month. I have repeatedly informed their agents that I am managing my Telkom upgrades directly and do not require or want their assistance. Despite clearly stating that I am not interested, their sales reps refuse to listen and aggressively force their products on me. Their tactics are boundary-crossing and unacceptable: Calling multiple times a day, from early morning to late evening. Calling consecutively up to 3 times in a row if I disconnect. Routing calls through alternative numbers to bypass my call blocks. This is by far the worst customer experience I have encountered. The level of pushiness and refusal to accept a simple "no" is completely unprofessionalism. Immediately purge my personal contact information from your database and cease all communication
1 reviews | Active since Jan 2018
Continuous Harassment Calls from Cell Direct Marketing on Behalf of Telkom
I would like to formally lodge a complaint regarding the excessive and persistent calls I have been receiving from Cell Direct Marketing, allegedly on behalf of Telkom. I initially engaged with one of the agents and clearly explained that I am not interested in making any changes to my current Telkom contract. Despite this, I received another call from a different agent, to whom I politely requested that my number be noted and removed from their calling list. I made it clear that I had already declined the offer. Unfortunately, this request has been completely ignored. Since then, I have continued to receive frequent calls—almost every second day. What is even more frustrating is that when I inform the agents that I have already spoken to multiple consultants and requested no further contact, they simply hang up on me. This is both unprofessional and disrespectful. The following numbers have been repeatedly contacting me: *** *** *** *** *** I have been a loyal Telkom customer for many years and have never experienced this level of harassment. These constant interruptions are disruptive, forcing me to stop what I am doing to answer calls that I have already declined multiple times. I request that Telkom urgently address this matter, ensure that my number is removed from all marketing call lists, and take appropriate action to prevent further harassment. If I get one more call from these guys, I am cancelling my products with Telkom
1 reviews | Active since Jan 2018
Continuous Harassment Calls from Cell Direct Marketing on Behalf of Telkom
I would like to formally lodge a complaint regarding the excessive and persistent calls I have been receiving from Cell Direct Marketing, allegedly on behalf of Telkom. I initially engaged with one of the agents and clearly explained that I am not interested in making any changes to my current Telkom contract. Despite this, I received another call from a different agent, to whom I politely requested that my number be noted and removed from their calling list. I made it clear that I had already declined the offer. Unfortunately, this request has been completely ignored. Since then, I have continued to receive frequent calls—almost every second day. What is even more frustrating is that when I inform the agents that I have already spoken to multiple consultants and requested no further contact, they simply hang up on me. This is both unprofessional and disrespectful. The following numbers have been repeatedly contacting me: *** *** *** *** *** I have been a loyal Telkom customer for many years and have never experienced this level of harassment. These constant interruptions are disruptive, forcing me to stop what I am doing to answer calls that I have already declined multiple times. I request that Telkom urgently address this matter, ensure that my number is removed from all marketing call lists, and take appropriate action to prevent further harassment. If I get one more call from these guys, I am cancelling my products with Telkom
1 reviews | Active since May 2013
Stop harassing me
Cell direct keeps harassing me 7 times a day to get me to upgrade my telkom contract which i numerous times tell them to stop calling me. Its going on for months now and today i told them ill switch networks if they carry on and then called my wife after they called me and i told them not to call us and remove us from their list. Like how can you not get the message
1 reviews | Active since May 2013
Stop harassing me
Cell direct keeps harassing me 7 times a day to get me to upgrade my telkom contract which i numerous times tell them to stop calling me. Its going on for months now and today i told them ill switch networks if they carry on and then called my wife after they called me and i told them not to call us and remove us from their list. Like how can you not get the message
1 reviews | Active since Jan 2026
Misinterpreted telkom sales agents
Misleading calls , fast to mention they are from telkom and just want to inform you your payment will be reduced since you've gone to month to month on the contract but forget to mention the contract is being renewed for 24 months. Telkom blames cell direct cell direct takes no accountability and says they will investigate. Load of ****mers.
1 reviews | Active since Jan 2026
Misinterpreted telkom sales agents
Misleading calls , fast to mention they are from telkom and just want to inform you your payment will be reduced since you've gone to month to month on the contract but forget to mention the contract is being renewed for 24 months. Telkom blames cell direct cell direct takes no accountability and says they will investigate. Load of ****mers.