Endless Harassing Calls, Ignored Requests and an Intimidating Threat from Cell Direct

I have been receiving endless calls from Cell Direct over the past few months, despite asking on numerous occasions for my number to be removed from their calling list. Nothing changes. I have also repeatedly asked to speak to a manager, only to be told that no manager is available. On one occasion, I heard an agent calling for a manager and speaking to someone in the background, only for the call to suddenly disconnect.

I have resorted to blocking their numbers, but they simply call from different numbers every time. It has become an ongoing cycle of blocking one number just to receive another call from a new number.

On Monday, 26 October 2026, an agent called me about upgrading my contract, but the line was so noisy that I could barely hear what he was saying. When they called again on Tuesday, 27 October, I decided to listen to what the agent had to say because I wanted to ensure that no changes had been made to my cellphone contract without my authorisation.

The agent told me that my contract was due for renewal and that I needed to upgrade or risk losing my service. I explained that I was on a month-to-month contract and had already renewed my contract with Telkom. Instead of listening to me, the agent argued with me and would not give me a chance to speak.

I eventually told him to remove my number from their calling list and not to call me again, and I ended the call.

What happened next was completely unacceptable.

The agent immediately called me back and asked, "So, you still at this address?" He then proceeded to tell me that they would be paying me a visit soon.

I found this statement extremely intimidating and concerning. Why would an agent respond this way when a customer simply asks for their number to be removed from a marketing calling list? I should not have to worry about an agent making comments about my home address because I do not want to upgrade a cellphone contract.

This experience has left me extremely unhappy with Cell Direct's conduct. The repeated unsolicited calls, the failure to respect my requests, the inability to speak to management, and now this concerning statement are completely unacceptable.

I want Cell Direct to:

Remove my number from all direct marketing and sales calling lists.

Investigate the agent involved and the statement made about visiting my address.

Confirm that no contract changes or upgrades have been processed without my authorisation.

Have a manager contact me regarding this matter.

Confirm in writing that these calls will stop.

I have been patient and polite, but my requests have repeatedly been ignored. Customers deserve to have their decisions respected and to be treated professionally, even when they decline an offer.

Cell Direct, I want these calls to stop. I do not want an upgrade, I do not want further sales calls, and I certainly do not appreciate being spoken to in a manner that I find intimidating. I expect this matter to be taken seriously and resolved urgently.