Scores reflect the Overall AI Score for each category
Based on recent customer reviews, CCD Couriers is described by most customers as a courier that struggles to honour its own delivery appointments. Tracking, Communication & Transparency (1.1) and Delivery Speed & Reliability (1.5) attract the heaviest criticism, with bank cards and Rain routers repeatedly rescheduled. A smaller but consistent group praises punctual, professional drivers and named agents, showing the service does work when it runs to plan.
Top Strengths:
- •Customer Service & Support: The strongest area, though still weak. Customers name agents such as Zainub, Elias Tshepo and Unathi who explain, own and follow up on deliveries, and several call centre bookings are described as courteous and professional.
Replied to 99% of negative reviews
Reply time on negative reviews: 8h 20m
TrustIndex
4.5
Ranking
#7
in Couriers & Delivery
Reply Time
6h 52m
NPS Score
-57
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 8h 20m
Nov '25 - Oct '26
Frequently Asked Questions About CCD Couriers
What do customers say about CCD Couriers?
Based on recent customer reviews, CCD Couriers is described by most customers as a courier that struggles to honour its own delivery appointments. Tracking, Communication & Transparency (1.1) and Delivery Speed & Reliability (1.5) attract the heaviest criticism, with bank cards and Rain routers repeatedly rescheduled. A smaller but consistent group praises punctual, professional drivers and named agents, showing the service does work when it runs to plan.
What is CCD Couriers's biggest strength?
CCD Couriers's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The strongest area, though still weak. Customers name agents such as Zainub, Elias Tshepo and Unathi who explain, own and follow up on deliveries, and several call centre bookings are described as courteous and professional.
What are the most common complaints about CCD Couriers?
The most common complaint about CCD Couriers, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. A recurring theme is booked two and four hour windows passing with no delivery, then reschedules stretching days or weeks. Rain routers and SIMs reportedly sit in Johannesburg while customers take repeated unpaid leave to wait.
How does CCD Couriers compare to other Couriers & Delivery companies?
CCD Couriers scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (1.7); their weakest is Tracking & Updates (1.1). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is CCD Couriers trustworthy?
CCD Couriers has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 211 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 8 hours 20 min. Hellopeter has tracked CCD Couriers across 2,763 total reviews. How is the TrustIndex calculated? →
Recent reviews (211)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2020
Unprofessional
I was called by ccd couriers with a date and time frame for delivery of my rain wifi. I took the whole day off and received no communication as they never showed. I lost a whole days pay and now they have given me another date meaning I lose a whole days pay....again due to the incompetence of ccd. Absolutely terrible company.
1 reviews | Active since Sept 2020
Unprofessional
I was called by ccd couriers with a date and time frame for delivery of my rain wifi. I took the whole day off and received no communication as they never showed. I lost a whole days pay and now they have given me another date meaning I lose a whole days pay....again due to the incompetence of ccd. Absolutely terrible company.
1 reviews | Active since Nov 2025
Worst Courier in South Africa!
Worst service, call dropping, late delivery. Appointment 11-13 but get told you will get it before end of day. When I complained they dropped the calll.
1 reviews | Active since Nov 2025
Worst Courier in South Africa!
Worst service, call dropping, late delivery. Appointment 11-13 but get told you will get it before end of day. When I complained they dropped the calll.
1 reviews | Active since Jun 2019
Drivers can give CCD a bad name with bad service delivery
I was supposed to get my parcel delivered but the courier guy delivering didn't do that. When I called the number I have received on the msg they said the guy is mins away. When I phoned after few minutes to ask where he is at suddenly he changes his story that he was already here. A tip to CCD don't just trust all the employees to do their jobs they can give you a bad name like this one. He gets paid to do his job and do it well but clearly he is not! I have the phone valls as proof that I did call 2 x times.
1 reviews | Active since Jun 2019
Drivers can give CCD a bad name with bad service delivery
I was supposed to get my parcel delivered but the courier guy delivering didn't do that. When I called the number I have received on the msg they said the guy is mins away. When I phoned after few minutes to ask where he is at suddenly he changes his story that he was already here. A tip to CCD don't just trust all the employees to do their jobs they can give you a bad name like this one. He gets paid to do his job and do it well but clearly he is not! I have the phone valls as proof that I did call 2 x times.
1 reviews | Active since Nov 2019
Waiting for delivery
I am still waiting for my delivery,I was promised that it will arrive before 12 pm today and your consultant said they cannot get hold of the driver.i need my delivery today my contact number ***. I have not received any communication from the driver
1 reviews | Active since Nov 2019
Waiting for delivery
I am still waiting for my delivery,I was promised that it will arrive before 12 pm today and your consultant said they cannot get hold of the driver.i need my delivery today my contact number ***. I have not received any communication from the driver
1 reviews | Active since Nov 2018
CCD couriers are timeous and easy to get hold off!
Had the misfortune of 3 credit cards replaced due to ***** in the space of 10 days. Each of the 3 deliveries were smoothly booked and delivered on time. The 2nd delivery did call to notify me they'd be late but ended up still in the initial prescribed time. CCD couriers are ahead of the game!
1 reviews | Active since Nov 2018
CCD couriers are timeous and easy to get hold off!
Had the misfortune of 3 credit cards replaced due to ***** in the space of 10 days. Each of the 3 deliveries were smoothly booked and delivered on time. The 2nd delivery did call to notify me they'd be late but ended up still in the initial prescribed time. CCD couriers are ahead of the game!