Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bolt South Africa is described by riders, drivers and parcel senders as a platform where the app works until something goes wrong. Customers consistently report unexplained charges, refused refunds, drivers cancelling at pickup and belongings that vanish into vehicles. A recurring theme is support that answers with scripted replies, closes cases without resolution and offers no phone line.
Top Strengths:
- •Delivery Speed & Reliability: Delivery Speed & Reliability (0.9) is the least damaged theme. A handful of riders describe pickups within minutes and quick, direct routes, but most report drivers accepting then cancelling, scheduled airport rides collapsing at the pickup time and parcels never arriving.
TrustIndex
1.6
NPS Score
-94
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bolt South Africa
What do customers say about Bolt South Africa?
Based on recent customer reviews, Bolt South Africa is described by riders, drivers and parcel senders as a platform where the app works until something goes wrong. Customers consistently report unexplained charges, refused refunds, drivers cancelling at pickup and belongings that vanish into vehicles. A recurring theme is support that answers with scripted replies, closes cases without resolution and offers no phone line.
What is Bolt South Africa's biggest strength?
Bolt South Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery Speed & Reliability. Delivery Speed & Reliability (0.9) is the least damaged theme. A handful of riders describe pickups within minutes and quick, direct routes, but most report drivers accepting then cancelling, scheduled airport rides collapsing at the pickup time and parcels never arriving.
What are the most common complaints about Bolt South Africa?
The most common complaint about Bolt South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Parcel Safety & Accountability (0.7) draws the harshest accounts. Phones, keys, wallets, medication, a TV and a projector went unreturned, drivers demanded cash to hand items back, and customers were routinely redirected to the police.
Is Bolt South Africa trustworthy?
Bolt South Africa has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 315 reviews in the last 12 months. Hellopeter has tracked Bolt South Africa across 2,760 total reviews. How is the TrustIndex calculated? →
Recent reviews (315)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
Bolt poor service
I requested a Bolt send to deliver an order to my customer in attregeville on Friday 02 October around 12 noon My customer never received the package I reported this to Bolt support, they confirmed the parcel is with the driver Gave his number, I have been calling him after I sent him my location, he couldn't be bothered. He has my parcel which should have been delivered last Friday to a customer Luckily I had stock I delivered to my customer. I have paid for a service that was never rendered, 4 days down the line.
1 reviews | Active since Feb 2026
Bolt poor service
I requested a Bolt send to deliver an order to my customer in attregeville on Friday 02 October around 12 noon My customer never received the package I reported this to Bolt support, they confirmed the parcel is with the driver Gave his number, I have been calling him after I sent him my location, he couldn't be bothered. He has my parcel which should have been delivered last Friday to a customer Luckily I had stock I delivered to my customer. I have paid for a service that was never rendered, 4 days down the line.
1 reviews | Active since Oct 2016
BOLT FAILED ME: ********** TRANSACTIONS, ZERO SUPPORT, ACCOUNT COMPROMISED!
Bolt ignored my account breach, enabling ***** while refusing human support!
1 reviews | Active since Oct 2016
BOLT FAILED ME: ********** TRANSACTIONS, ZERO SUPPORT, ACCOUNT COMPROMISED!
Bolt ignored my account breach, enabling ***** while refusing human support!
1 reviews | Active since Jun 2026
Bolt Driver ***** - Patrick ***
On Saturday 26 my son was ****med by a Bolt driver who he had paid up front to bring his computer back from an address in Jhb. This Bolt driver never brought the computer despite being paid and now also has ****** my son's computer. We cannot get any response from Bolt. The Bolt driver goes by the name of Patrick *** *** and ***. He fails to answer our messages. This is ******** and disgraceful.
1 reviews | Active since Jun 2026
Bolt Driver ***** - Patrick ***
On Saturday 26 my son was ****med by a Bolt driver who he had paid up front to bring his computer back from an address in Jhb. This Bolt driver never brought the computer despite being paid and now also has ****** my son's computer. We cannot get any response from Bolt. The Bolt driver goes by the name of Patrick *** *** and ***. He fails to answer our messages. This is ******** and disgraceful.
1 reviews | Active since Nov 2018
Bad services and ****ers
I requested a ride and my driver was Tshabduko. Toyota Rumion ***. I was requested to pay directly to his account which I did. However I mistakenly paid R2150 and Bolt is helping to make the driver accountable. We are not safe with bolt u mean I have proof all I need is assistance. I hope you will get back to me.
1 reviews | Active since Nov 2018
Bad services and ****ers
I requested a ride and my driver was Tshabduko. Toyota Rumion ***. I was requested to pay directly to his account which I did. However I mistakenly paid R2150 and Bolt is helping to make the driver accountable. We are not safe with bolt u mean I have proof all I need is assistance. I hope you will get back to me.
1 reviews | Active since Mar 2026
Worse service no recourse if anything goes wrong. Must report to consumer protection agencies
Purple Honda Jazz reg *** driver name Mackson never delivered parcel. Customer service did not resolve the matter. Do not use them for deliveries. ************* with no accountability. No contact centre if anything goes wrong. Useless
1 reviews | Active since Mar 2026
Worse service no recourse if anything goes wrong. Must report to consumer protection agencies
Purple Honda Jazz reg *** driver name Mackson never delivered parcel. Customer service did not resolve the matter. Do not use them for deliveries. ************* with no accountability. No contact centre if anything goes wrong. Useless
1 reviews | Active since Jun 2021
Bolt is exploiting it's drivers
I use bolt driver part time and the abuse the company gives us as I have joined a Facebook group of drivers where they share their pain and conduct this company does to them.My account was blocked because I complained regarding a trip that they had discounted with my knowledge.I have raised many issues regarding their systems because as I speak my ratings are 89 on driver and acceptance rate but once you complain they will drop your customer ratings and give you reviews that they never brought up before out of 100 reviews I was block3d because of 3 bad reviews where there's no evidence of wrong doing.We pay l installments for our cars and all the renewal process to get a rides as low as R15 and sometimes even R0 will be charged and you told it's a discount when you accepted the ride there was a fare charged but when you complete it you get less or nothing on your own expenses.Please can regulatory helps this is exploition at its highest level.
1 reviews | Active since Jun 2021
Bolt is exploiting it's drivers
I use bolt driver part time and the abuse the company gives us as I have joined a Facebook group of drivers where they share their pain and conduct this company does to them.My account was blocked because I complained regarding a trip that they had discounted with my knowledge.I have raised many issues regarding their systems because as I speak my ratings are 89 on driver and acceptance rate but once you complain they will drop your customer ratings and give you reviews that they never brought up before out of 100 reviews I was block3d because of 3 bad reviews where there's no evidence of wrong doing.We pay l installments for our cars and all the renewal process to get a rides as low as R15 and sometimes even R0 will be charged and you told it's a discount when you accepted the ride there was a fare charged but when you complete it you get less or nothing on your own expenses.Please can regulatory helps this is exploition at its highest level.
1 reviews | Active since Sept 2026
Exorbitant prices charged
Good day, your driver's operating in the Vaal, Emfuleni municipality are charging us exorbitant amount of money for all trips, we pay triple the amount charged on the App, all the drivers have their own fixed rates for trips. Please look into this matter, I sent email with a screenshot of the drivers text entailing additional costs. I am not happy at all.
1 reviews | Active since Sept 2026
Exorbitant prices charged
Good day, your driver's operating in the Vaal, Emfuleni municipality are charging us exorbitant amount of money for all trips, we pay triple the amount charged on the App, all the drivers have their own fixed rates for trips. Please look into this matter, I sent email with a screenshot of the drivers text entailing additional costs. I am not happy at all.