Based on recent customer reviews, Blake & Associates draws sustained criticism as a debt collection agency. Customers report persistent calls before 7:30am, after hours, on weekends and public holidays, often from rotating numbers and to wrong parties who cannot get their details removed. Many say accounts linked to Wonga, SARS, Homechoice, Woolworths and medical bills were already settled, yet proof of payment is ignored, paid-up letters are withheld and refunds stall for weeks. Consultants are described as rude, dismissive and prone to dropping calls. One reviewer praised a helpful consultant named Usha.
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 31m
TrustIndex
2.5
Ranking
#21
in Business & Legal Services
Reply Time
28h 51m
NPS Score
-89
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 31m
Nov '25 - Oct '26
Frequently Asked Questions About Blake & Associates
What do customers say about Blake & Associates?
Based on recent customer reviews, Blake & Associates draws sustained criticism as a debt collection agency. Customers report persistent calls before 7:30am, after hours, on weekends and public holidays, often from rotating numbers and to wrong parties who cannot get their details removed. Many say accounts linked to Wonga, SARS, Homechoice, Woolworths and medical bills were already settled, yet proof of payment is ignored, paid-up letters are withheld and refunds stall for weeks. Consultants are described as rude, dismissive and prone to dropping calls. One reviewer praised a helpful consultant named Usha.
Is Blake & Associates trustworthy?
Blake & Associates has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 31 min. Hellopeter has tracked Blake & Associates across 685 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Poor management service from Blake and Associates Manager. SARS
Terrible Manager from Blake Sars accounts are pad in time in an installment that they forced you to pay for but I've been getting emails confirming that am owing the same balance as when i started paying the *** not educated manager by Mr D Ganesh or something he will tell me tha the issue will be escalated with sars....which is false because he let the agents to fix his mistakes lucky I got the agent that is better educated but the manager is hell uneducated about the Sars accounts they're working and we were ****med by him promising to call you and never call he sends silly emails and never reply next-day you're called by an agent confirming the correct figures can they train him correctly or South African Revenue can they visit the collection companies that work out files because with that Mr D Ganesh he us not sure of the reasons he is in that office and he is ******** u hell up not understanding the importance of the South African Revenue and that we are paying these accounts with money the harassment you get from Blake and the worst customer service from the manager can he get training or submit his reports to a higher management because this is not about Blake it a hell collection with poor services.
1 reviews | Active since Oct 2026
Poor management service from Blake and Associates Manager. SARS
Terrible Manager from Blake Sars accounts are pad in time in an installment that they forced you to pay for but I've been getting emails confirming that am owing the same balance as when i started paying the *** not educated manager by Mr D Ganesh or something he will tell me tha the issue will be escalated with sars....which is false because he let the agents to fix his mistakes lucky I got the agent that is better educated but the manager is hell uneducated about the Sars accounts they're working and we were ****med by him promising to call you and never call he sends silly emails and never reply next-day you're called by an agent confirming the correct figures can they train him correctly or South African Revenue can they visit the collection companies that work out files because with that Mr D Ganesh he us not sure of the reasons he is in that office and he is ******** u hell up not understanding the importance of the South African Revenue and that we are paying these accounts with money the harassment you get from Blake and the worst customer service from the manager can he get training or submit his reports to a higher management because this is not about Blake it a hell collection with poor services.
1 reviews | Active since Sept 2023
Blake and Associates
Blake and Associates are the most frustrating company to deal with. Very professional staff, they call your work and harass and embarrass you. They don't give customers a chance to explain and demand outstanding money immediately. Standard bank and them together are a disaster. The NCR needs to look into their operations.
1 reviews | Active since Sept 2023
Blake and Associates
Blake and Associates are the most frustrating company to deal with. Very professional staff, they call your work and harass and embarrass you. They don't give customers a chance to explain and demand outstanding money immediately. Standard bank and them together are a disaster. The NCR needs to look into their operations.
1 reviews | Active since Jul 2019
****ed
Awaiting for settlement letters do 7 hrs. Can I have my settlement letters from Atlaa
1 reviews | Active since Jul 2019
****ed
Awaiting for settlement letters do 7 hrs. Can I have my settlement letters from Atlaa
1 reviews | Active since Aug 2026
Professional and responsive service from Blake & Associates
I want to share a positive experience with Blake & Associates, who were appointed by FNB to assist with settling my revolving loan ***. Throughout the process, their communication was prompt and reliable — every *** I sent was responded to in good time, and they followed through exactly as promised, providing the confirmation letters I needed without delay. Nonzwakazi Ngidi was particularly helpful throughout, making what can often be a stressful process feel straightforward and well-managed. It's refreshing to deal with a collections agency that communicates clearly and follows through on commitments. Would recommend their professionalism to anyone going through a similar process.
1 reviews | Active since Aug 2026
Professional and responsive service from Blake & Associates
I want to share a positive experience with Blake & Associates, who were appointed by FNB to assist with settling my revolving loan ***. Throughout the process, their communication was prompt and reliable — every *** I sent was responded to in good time, and they followed through exactly as promised, providing the confirmation letters I needed without delay. Nonzwakazi Ngidi was particularly helpful throughout, making what can often be a stressful process feel straightforward and well-managed. It's refreshing to deal with a collections agency that communicates clearly and follows through on commitments. Would recommend their professionalism to anyone going through a similar process.
1 reviews | Active since Jun 2015
Credit beaure update
Good morning, Thank you for your response. I need to make it clear that I am not requesting another generic acknowledgement advising me that a consultant will contact me. I have been receiving the same type of response through my emails and WhatsApp correspondence, without any proper resolution. For clarity, my account was handed over by **Atlas Finance to Blakes**, and Blakes contacted me regarding the outstanding balance on the account. During that engagement, I was provided with the outstanding amount, based on which I made payments in **July and August**. It was only after I requested a **payment/settlement letter** that I was informed that there was allegedly additional overdue interest outstanding. This interest was **never communicated to me when the outstanding amount was provided to me and when I made the payments**. Since then, I have repeatedly attempted to resolve this matter through both email and WhatsApp. Instead of receiving a proper explanation, I continue to receive system-generated responses stating that someone will contact me or that I should contact Atlas Finance head office. When I contact Atlas Finance, I am referred back to Blakes because the account was handed over to them. I am therefore being sent **back and forth between Atlas Finance and Blakes**, with neither party taking responsibility for resolving the matter. This is unacceptable. I require a proper written response addressing the following: 1. **The exact amount of interest allegedly outstanding**, including the period for which it was charged. 2. A **full breakdown of the account**, showing the balance before my July and August payments, how each payment was allocated, and the current outstanding balance. 3. The contractual basis for the additional interest being charged. 4. An explanation as to **why this interest was not disclosed when I was provided with the outstanding amount and made the payments**. 5. Confirmation of when my account will be updated with the relevant **credit bureaus**, given that payment has already been made. 6. The **payment/settlement letter** I originally requested. 7. A copy of the relevant **call recordings and/or transcripts from March 2026 to date**, particularly the calls relating to the outstanding balance, payment arrangements and amounts communicated to me. I have been cooperative and have made payments based on the information provided to me. I should not now be expected to accept an additional amount that was never properly communicated or explained. Please escalate this matter to **senior management** at both Atlas Finance and Blakes. I require a substantive response from someone who has reviewed the account and the relevant call records, rather than another automated response advising me that someone will contact me. I have already escalated the matter to the **Ombudsman**, and I am awaiting their response within the applicable turnaround time. I will also provide them with the correspondence showing the repeated referrals between Atlas Finance and Blakes and the lack of a substantive resolution. Please treat this as a **formal complaint and urgent escalation**. Kind regards, Lerato
1 reviews | Active since Jun 2015
Credit beaure update
Good morning, Thank you for your response. I need to make it clear that I am not requesting another generic acknowledgement advising me that a consultant will contact me. I have been receiving the same type of response through my emails and WhatsApp correspondence, without any proper resolution. For clarity, my account was handed over by **Atlas Finance to Blakes**, and Blakes contacted me regarding the outstanding balance on the account. During that engagement, I was provided with the outstanding amount, based on which I made payments in **July and August**. It was only after I requested a **payment/settlement letter** that I was informed that there was allegedly additional overdue interest outstanding. This interest was **never communicated to me when the outstanding amount was provided to me and when I made the payments**. Since then, I have repeatedly attempted to resolve this matter through both email and WhatsApp. Instead of receiving a proper explanation, I continue to receive system-generated responses stating that someone will contact me or that I should contact Atlas Finance head office. When I contact Atlas Finance, I am referred back to Blakes because the account was handed over to them. I am therefore being sent **back and forth between Atlas Finance and Blakes**, with neither party taking responsibility for resolving the matter. This is unacceptable. I require a proper written response addressing the following: 1. **The exact amount of interest allegedly outstanding**, including the period for which it was charged. 2. A **full breakdown of the account**, showing the balance before my July and August payments, how each payment was allocated, and the current outstanding balance. 3. The contractual basis for the additional interest being charged. 4. An explanation as to **why this interest was not disclosed when I was provided with the outstanding amount and made the payments**. 5. Confirmation of when my account will be updated with the relevant **credit bureaus**, given that payment has already been made. 6. The **payment/settlement letter** I originally requested. 7. A copy of the relevant **call recordings and/or transcripts from March 2026 to date**, particularly the calls relating to the outstanding balance, payment arrangements and amounts communicated to me. I have been cooperative and have made payments based on the information provided to me. I should not now be expected to accept an additional amount that was never properly communicated or explained. Please escalate this matter to **senior management** at both Atlas Finance and Blakes. I require a substantive response from someone who has reviewed the account and the relevant call records, rather than another automated response advising me that someone will contact me. I have already escalated the matter to the **Ombudsman**, and I am awaiting their response within the applicable turnaround time. I will also provide them with the correspondence showing the repeated referrals between Atlas Finance and Blakes and the lack of a substantive resolution. Please treat this as a **formal complaint and urgent escalation**. Kind regards, Lerato
1 reviews | Active since Jul 2022
Harassment
Blake and associates called me about being handed over for a hospital bill (paid in full at the hospital on the same night I was in the ER). For 10months, not one bill received from hospital either. They are now double billing patients and even after sending my Proof of payment, they continue to harass me. On public holidays, after 7 at night, calls every day for a bill that has been paid in full 10 months ago!
1 reviews | Active since Jul 2022
Harassment
Blake and associates called me about being handed over for a hospital bill (paid in full at the hospital on the same night I was in the ER). For 10months, not one bill received from hospital either. They are now double billing patients and even after sending my Proof of payment, they continue to harass me. On public holidays, after 7 at night, calls every day for a bill that has been paid in full 10 months ago!
1 reviews | Active since Mar 2023
****MERS!!!
Can someone direct me to your escalations team I cannot be waiting for a refund for over a week now
1 reviews | Active since Mar 2023
****MERS!!!
Can someone direct me to your escalations team I cannot be waiting for a refund for over a week now
1 reviews | Active since Aug 2020
Stop contacting me and respect the morning hours!
You continue to contact me after I have told you numerous times this is not the number of the person you are looking for. Your employees have tried to contact me twice this morning, before 7.3OAM. Remove my contact information immediately or I will continue to report you and I will go public on social media about this. When asking why are you contacting me if you are looking for ***, THE PERSON HUNG UP ON ME!
1 reviews | Active since Aug 2020
Stop contacting me and respect the morning hours!
You continue to contact me after I have told you numerous times this is not the number of the person you are looking for. Your employees have tried to contact me twice this morning, before 7.3OAM. Remove my contact information immediately or I will continue to report you and I will go public on social media about this. When asking why are you contacting me if you are looking for ***, THE PERSON HUNG UP ON ME!