SM
Simangele M
1 reviews | Active since Mar 2023
31 Jul 2026, 21:09
****MERS!!!
Can someone direct me to your escalations team I cannot be waiting for a refund for over a week now
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Replies (1)
Blake & Associates's replyOfficial
03 Aug 2026, 09:56Dear Ms. Mkhabela,
Please accept our sincere apologies for the delay in processing your refund and for the frustration and inconvenience this has caused.
We understand your concern regarding the time it has taken and appreciate your patience while we followed up on your request.
Feedback received from our client ATLAS is that your refund is being processed by their dedicated Refunds Department who have confirmed this morning that the refund will be completed by close of business today.
We regret that this process has taken longer than expected and appreciate your understanding.
Thank you for bringing this matter to our attention. Should you have any further questions or require any additional assistance, please do not hesitate to contact us.
Contact details for Escalation is below :
Kind regards,
Blake and Associates
Blake and Associates
Blake & Associates's reply03 Aug 2026, 09:56
Official
Dear Ms. Mkhabela,
Please accept our sincere apologies for the delay in processing your refund and for the frustration and inconvenience this has caused.
We understand your concern regarding the time it has taken and appreciate your patience while we followed up on your request.
Feedback received from our client ATLAS is that your refund is being processed by their dedicated Refunds Department who have confirmed this morning that the refund will be completed by close of business today.
We regret that this process has taken longer than expected and appreciate your understanding.
Thank you for bringing this matter to our attention. Should you have any further questions or require any additional assistance, please do not hesitate to contact us.
Contact details for Escalation is below :
Kind regards,
Blake and Associates
Blake and Associates