Replied to 40% of negative reviews
Reply time on negative reviews: 1h 27m
TrustIndex
2.2
Reply Time
1h 27m
NPS Score
-84
Recommended: Unlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 1h 27m
Nov '25 - Oct '26
Frequently Asked Questions About BitCo
Is BitCo trustworthy?
BitCo has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 1 hour 27 min. Hellopeter has tracked BitCo across 307 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2024
Update on previous review-BitCo's handling of our ongoing outage has become indefensible.
BitCo's handling of our ongoing outage has become indefensible. After arriving two hours late on Monday, its technicians worked until dark but could not replace the defective switch using two second-hand units. They promised to obtain a new switch. However, they returned the following day with the same two used switches, explaining that management had instructed them to make the old equipment work because no new switch was available. They again spent hours on the premises without resolving the problem and promised to return today. BitCo repeatedly fails to provide a reliable connection or competent communication.
1 reviews | Active since Jun 2024
Update on previous review-BitCo's handling of our ongoing outage has become indefensible.
BitCo's handling of our ongoing outage has become indefensible. After arriving two hours late on Monday, its technicians worked until dark but could not replace the defective switch using two second-hand units. They promised to obtain a new switch. However, they returned the following day with the same two used switches, explaining that management had instructed them to make the old equipment work because no new switch was available. They again spent hours on the premises without resolving the problem and promised to return today. BitCo repeatedly fails to provide a reliable connection or competent communication.
1 reviews | Active since Jun 2024
BitCo’s service has experienced recurring problems from the beginning.
BitCo’s service has experienced recurring problems from the beginning, but both reliability and customer response have deteriorated markedly during the past year. We depend on our 50/50 Mbps connection for international Zoom consultations and SpyCCTV security monitoring. Recent outages were repeatedly reported and mostly ignored, yet our formal complaint was acknowledged only after a second email, almost four days later. We were then told the link was “100%”, although BitCo later found uplink-port errors and packet loss. Some meaningful technical attention followed only after we threatened public exposure. A technician is now scheduled for Monday. I will fairly update this review with the outcome.
1 reviews | Active since Jun 2024
BitCo’s service has experienced recurring problems from the beginning.
BitCo’s service has experienced recurring problems from the beginning, but both reliability and customer response have deteriorated markedly during the past year. We depend on our 50/50 Mbps connection for international Zoom consultations and SpyCCTV security monitoring. Recent outages were repeatedly reported and mostly ignored, yet our formal complaint was acknowledged only after a second email, almost four days later. We were then told the link was “100%”, although BitCo later found uplink-port errors and packet loss. Some meaningful technical attention followed only after we threatened public exposure. A technician is now scheduled for Monday. I will fairly update this review with the outcome.
1 reviews | Active since Jun 2026
Bitco is very Quick with Sales, But when the line is down, you can write off that day, they are not good with service delivery when something goes wrong, When you sign a contract, dont think the price will stay the same, they do an automatic increases whe
Bitco is very Quick with Sales, But when the line is down, you can write off that day, they are not good with service delivery when something goes wrong, When you sign a contract, dont think the price will stay the same, they do an automatic increases when they feel like it, and if you are out of contract, meaning you have been with them for more than 2 yrs, they make you pay even more. Make that make sense
1 reviews | Active since Jun 2026
Bitco is very Quick with Sales, But when the line is down, you can write off that day, they are not good with service delivery when something goes wrong, When you sign a contract, dont think the price will stay the same, they do an automatic increases whe
Bitco is very Quick with Sales, But when the line is down, you can write off that day, they are not good with service delivery when something goes wrong, When you sign a contract, dont think the price will stay the same, they do an automatic increases when they feel like it, and if you are out of contract, meaning you have been with them for more than 2 yrs, they make you pay even more. Make that make sense
1 reviews | Active since Mar 2009
Avoid the Headache: My Experience with BitCo Billing
I would strongly advise exercising caution when dealing with BitCo. In my experience, they continued collecting payments for contracts that had already been cancelled. It took approximately three months to recover funds that were deducted after the contracts had been terminated. Even after the matter was raised with them, the full debit order amounts continued to be processed. As a result, the only practical option available was to dispute and reverse the transactions through my bank. Despite providing multiple warnings that the debit orders would be reversed if the issue was not resolved, the company continued billing and collecting payment. Once the reversals were finally processed, credit notes were issued, only for an additional charge of R200 (excluding VAT) to appear for the reversal of the debit order. It is also important to note that I had already settled the legitimate outstanding balances on the agreements in full. My experience was that cancelled contracts were not removed from invoices timeously, resulting in continued billing for services that should no longer have been charged. I found the billing and account management processes extremely frustrating and unnecessarily difficult to resolve. Based on my personal experience, I would not recommend doing business with this company. The amount of time and effort required to correct billing issues and recover funds was unacceptable and left me with very little confidence in their customer service and administrative processes.
1 reviews | Active since Mar 2009
Avoid the Headache: My Experience with BitCo Billing
I would strongly advise exercising caution when dealing with BitCo. In my experience, they continued collecting payments for contracts that had already been cancelled. It took approximately three months to recover funds that were deducted after the contracts had been terminated. Even after the matter was raised with them, the full debit order amounts continued to be processed. As a result, the only practical option available was to dispute and reverse the transactions through my bank. Despite providing multiple warnings that the debit orders would be reversed if the issue was not resolved, the company continued billing and collecting payment. Once the reversals were finally processed, credit notes were issued, only for an additional charge of R200 (excluding VAT) to appear for the reversal of the debit order. It is also important to note that I had already settled the legitimate outstanding balances on the agreements in full. My experience was that cancelled contracts were not removed from invoices timeously, resulting in continued billing for services that should no longer have been charged. I found the billing and account management processes extremely frustrating and unnecessarily difficult to resolve. Based on my personal experience, I would not recommend doing business with this company. The amount of time and effort required to correct billing issues and recover funds was unacceptable and left me with very little confidence in their customer service and administrative processes.
1 reviews | Active since May 2025
we were working fine...
we were working fine on our email Monday morning, with the power outage everything has ben restored besides our emails, we have been logging calls with bitco and they seem to not resolve the issue but push it back into our court, Our IT has logged onto our system to check if the fault is at our office, and he said no, I even went as far as calling our domain host 1Grid and they done a few checks and lead back to bitco, all tickets logged with their support keeps on being closed on their side, if its one company with bad service its BITCO.
1 reviews | Active since May 2025
we were working fine...
we were working fine on our email Monday morning, with the power outage everything has ben restored besides our emails, we have been logging calls with bitco and they seem to not resolve the issue but push it back into our court, Our IT has logged onto our system to check if the fault is at our office, and he said no, I even went as far as calling our domain host 1Grid and they done a few checks and lead back to bitco, all tickets logged with their support keeps on being closed on their side, if its one company with bad service its BITCO.
1 reviews | Active since May 2026
Formal Complaint – 17 Days Without Connectivity and No Support
We have experienced a complete loss of connectivity for the past 17 days, during which time we have received little to no meaningful support from your team. This situation has had a severe and ongoing impact on our business operations. As a company that relies heavily on internet services for daily operations and communication, we have effectively been unable to function. Our telephone lines are internet-dependent, meaning our clients have been unable to reach us, creating the false impression that our business is no longer operational. This has undoubtedly resulted in lost revenue and reputational damage. In an attempt to continue operating, we have been forced to rely on mobile hotspots at our own expense for over two weeks. This additional cost, combined with the ongoing loss of turnover, has placed unnecessary financial strain on our business—directly due to the lack of service. What has been particularly disappointing is the lack of accountability and communication from your support channels. Despite repeated follow-ups, we have encountered inconsistent responses, incidents that “do not exist” or have “expired,” and no clear resolution timeline. This level of service is deeply concerning and falls far below acceptable standards for a business service provider. The ongoing negligence in handling this matter has caused measurable financial harm and operational disruption. We have lost trust in your ability to support business-critical services and, based on this experience, would not recommend your services to other businesses. This situation is completely unacceptable, and we expect urgent intervention, clear communication, and appropriate remediation for the damages incurred.
1 reviews | Active since May 2026
Formal Complaint – 17 Days Without Connectivity and No Support
We have experienced a complete loss of connectivity for the past 17 days, during which time we have received little to no meaningful support from your team. This situation has had a severe and ongoing impact on our business operations. As a company that relies heavily on internet services for daily operations and communication, we have effectively been unable to function. Our telephone lines are internet-dependent, meaning our clients have been unable to reach us, creating the false impression that our business is no longer operational. This has undoubtedly resulted in lost revenue and reputational damage. In an attempt to continue operating, we have been forced to rely on mobile hotspots at our own expense for over two weeks. This additional cost, combined with the ongoing loss of turnover, has placed unnecessary financial strain on our business—directly due to the lack of service. What has been particularly disappointing is the lack of accountability and communication from your support channels. Despite repeated follow-ups, we have encountered inconsistent responses, incidents that “do not exist” or have “expired,” and no clear resolution timeline. This level of service is deeply concerning and falls far below acceptable standards for a business service provider. The ongoing negligence in handling this matter has caused measurable financial harm and operational disruption. We have lost trust in your ability to support business-critical services and, based on this experience, would not recommend your services to other businesses. This situation is completely unacceptable, and we expect urgent intervention, clear communication, and appropriate remediation for the damages incurred.
1 reviews | Active since Sept 2014
URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park
Dear BitCo Management Team, I am writing this letter on behalf of SAT Beauty. We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses. However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed. We are unable to conduct day-to-day operations, communication, or essential business transactions. What is more frustrating is the complete lack of accountability from your staff. Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us. We deeply regret choosing BitCo and trusting your brand. This severe negligence is causing our company immeasurable financial damage every single day. We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered. I expect a prompt reply to this urgent matter. Sincerely, SAT Beauty Bongi Northlands Business Park
1 reviews | Active since Sept 2014
URGENT: Complete Lack of Service and Unacceptable 45-Day Installation Delay at Northlands Business Park
Dear BitCo Management Team, I am writing this letter on behalf of SAT Beauty. We moved into Northlands Business Park this past April and immediately requested internet installation from BitCo based on strong recommendations from neighboring businesses. However, it has been over 45 days, and we are still completely without internet access. As a direct result of this unacceptable delay, our business operations have been entirely paralyzed. We are unable to conduct day-to-day operations, communication, or essential business transactions. What is more frustrating is the complete lack of accountability from your staff. Nathaniel and/or Kyle have been too busy to get back to us or cared to explain the process to us since we are new customers and needed clarity. Only after continuous calling and messaging did Nathaniel agree to come visit us. We deeply regret choosing BitCo and trusting your brand. This severe negligence is causing our company immeasurable financial damage every single day. We demand an immediate explanation for this delay, how Bitco intends to assist us in getting the wifi working so that we can resume our daily operations and a formal response regarding how BitCo intends to compensate us for the financial losses we have suffered. I expect a prompt reply to this urgent matter. Sincerely, SAT Beauty Bongi Northlands Business Park