BitCo’s service has experienced recurring problems from the beginning.

BitCo’s service has experienced recurring problems from the beginning, but both reliability and customer response have deteriorated markedly during the past year.

We depend on our 50/50 Mbps connection for international Zoom consultations and SpyCCTV security monitoring.

Recent outages were repeatedly reported and mostly ignored, yet our formal complaint was acknowledged only after a second email, almost four days later.

We were then told the link was “100%”, although BitCo later found uplink-port errors and packet loss. Some meaningful technical attention followed only after we threatened public exposure.

A technician is now scheduled for Monday. I will fairly update this review with the outcome.