Avoid the Headache: My Experience with BitCo Billing

I would strongly advise exercising caution when dealing with BitCo.

In my experience, they continued collecting payments for contracts that had already been cancelled. It took approximately three months to recover funds that were deducted after the contracts had been terminated. Even after the matter was raised with them, the full debit order amounts continued to be processed.

As a result, the only practical option available was to dispute and reverse the transactions through my bank. Despite providing multiple warnings that the debit orders would be reversed if the issue was not resolved, the company continued billing and collecting payment. Once the reversals were finally processed, credit notes were issued, only for an additional charge of R200 (excluding VAT) to appear for the reversal of the debit order.

It is also important to note that I had already settled the legitimate outstanding balances on the agreements in full.

My experience was that cancelled contracts were not removed from invoices timeously, resulting in continued billing for services that should no longer have been charged. I found the billing and account management processes extremely frustrating and unnecessarily difficult to resolve.

Based on my personal experience, I would not recommend doing business with this company. The amount of time and effort required to correct billing issues and recover funds was unacceptable and left me with very little confidence in their customer service and administrative processes.