Bella Luna
Claimed Business
|1.9|9 Reviews (last 12 months)|This business does not respond to reviews
Bella Luna
Claimed Business
|1.9
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Michael
1 reviews | Active since Jan 2025
25 Aug 2026, 15:46
Hyde park belluna store
This one is for Hyde park branch on the time I once worked across Lilliputs express toy shop about 6 years ago hoping that wonderful lady who took my breath away once I've noticed her which was when works could go to work again on COVID TIMES not only was I taken away by the very beauty of her I've since moved on from my days at Lilliputs hoping your still shining as bright an beautiful as you where then with hopes you're smiling and going well (the Lucky one who wins you better treasure you forever kindness and down to earth with beauty suck as you is one only in a million) I hope I reached who this is intended for keep well.
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Michael
1 reviews | Active since Jan 2025
25 Aug 2026, 15:46
Hyde park belluna store
This one is for Hyde park branch on the time I once worked across Lilliputs express toy shop about 6 years ago hoping that wonderful lady who took my breath away once I've noticed her which was when works could go to work again on COVID TIMES not only was I taken away by the very beauty of her I've since moved on from my days at Lilliputs hoping your still shining as bright an beautiful as you where then with hopes you're smiling and going well (the Lucky one who wins you better treasure you forever kindness and down to earth with beauty suck as you is one only in a million) I hope I reached who this is intended for keep well.
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Tumelo B
1 reviews | Active since Mar 2024
24 Aug 2026, 22:09
Bella Luna bad service!!
#BL20427 missing item in my order and the company is blaming me whereas I packed the items as they were both small to exchange the bracelet (daniel wellington) for a bigger size.i called 3 times and they continue to dismiss me and I requested camera feed upon receiving the items those were my birthday present why would I take my things for god sake!
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Tumelo B
1 reviews | Active since Mar 2024
24 Aug 2026, 22:09
Bella Luna bad service!!
#BL20427 missing item in my order and the company is blaming me whereas I packed the items as they were both small to exchange the bracelet (daniel wellington) for a bigger size.i called 3 times and they continue to dismiss me and I requested camera feed upon receiving the items those were my birthday present why would I take my things for god sake!
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Replies (1)GT
Gillian T
1 reviews | Active since Nov 2018
6 Jun 2026, 07:47
Bella Loser
We ordered my daughter a matching necklace and bracelet for her 18th birthday in March. They told us the bracelet was out of stock and we’d be sent the necklace but would have to wait until May for the bracelet. We accepted this. The bracelet arrived when the necklace was due but no sign of the necklace. It’s June. I’m fuming. My daughter is patiently waiting for her birthday present.
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Gillian T
1 reviews | Active since Nov 2018
6 Jun 2026, 07:47
Bella Loser
We ordered my daughter a matching necklace and bracelet for her 18th birthday in March. They told us the bracelet was out of stock and we’d be sent the necklace but would have to wait until May for the bracelet. We accepted this. The bracelet arrived when the necklace was due but no sign of the necklace. It’s June. I’m fuming. My daughter is patiently waiting for her birthday present.
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Diane P
1 reviews | Active since Aug 2013
30 May 2026, 12:11
Defective Earrings and Over Three Months of Delays with No Resolution
More than three months after receiving these earrings as a Valentine’s Day gift, I am still without a satisfactory resolution. The earrings failed twice within a very short period, I have made multiple trips to the store, waited through repair periods, been promised replacement options that were not available when I arrived, and repeatedly had to follow up myself. While the staff have always been courteous and apologetic, the overall customer experience has been extremely disappointing. At every stage there seems to be another delay, another wait, or another inconvenience for the customer to absorb. What should have been a simple warranty or replacement process has turned into more than three months of frustration, wasted time, and unnecessary travel. I would appreciate a response from Bella Luna management and a definitive resolution to this matter.
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Diane P
1 reviews | Active since Aug 2013
30 May 2026, 12:11
Defective Earrings and Over Three Months of Delays with No Resolution
More than three months after receiving these earrings as a Valentine’s Day gift, I am still without a satisfactory resolution. The earrings failed twice within a very short period, I have made multiple trips to the store, waited through repair periods, been promised replacement options that were not available when I arrived, and repeatedly had to follow up myself. While the staff have always been courteous and apologetic, the overall customer experience has been extremely disappointing. At every stage there seems to be another delay, another wait, or another inconvenience for the customer to absorb. What should have been a simple warranty or replacement process has turned into more than three months of frustration, wasted time, and unnecessary travel. I would appreciate a response from Bella Luna management and a definitive resolution to this matter.
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Replies (0)TM
Thatoe M
1 reviews | Active since Jun 2020
4 May 2026, 12:37
Do Not shop there. Very unreliable
I am extremely disappointed with the service from Bella Luna. I placed and paid for an order in good faith, only to be informed afterwards that the item is out of stock. This is completely unacceptable — how are customers allowed to purchase and pay for items that are not even available? This was not just a casual purchase. The watch was meant to be a birthday gift for Friday, and now I am left scrambling at the last minute because of poor stock management and lack of transparency. At the very least, customers should be notified about stock availability before payment is processed. This experience shows a serious lack of professionalism and respect for customers’ time and money. I expect: A full and immediate refund (if not already processed), and An explanation as to how this situation occurred I would strongly caution others against ordering from Bella Luna until they improve their inventory systems and customer communication. Very disappointing experience.
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Thatoe M
1 reviews | Active since Jun 2020
4 May 2026, 12:37
Do Not shop there. Very unreliable
I am extremely disappointed with the service from Bella Luna. I placed and paid for an order in good faith, only to be informed afterwards that the item is out of stock. This is completely unacceptable — how are customers allowed to purchase and pay for items that are not even available? This was not just a casual purchase. The watch was meant to be a birthday gift for Friday, and now I am left scrambling at the last minute because of poor stock management and lack of transparency. At the very least, customers should be notified about stock availability before payment is processed. This experience shows a serious lack of professionalism and respect for customers’ time and money. I expect: A full and immediate refund (if not already processed), and An explanation as to how this situation occurred I would strongly caution others against ordering from Bella Luna until they improve their inventory systems and customer communication. Very disappointing experience.
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Nicola K
1 reviews | Active since Apr 2026
9 Apr 2026, 10:29
Misleading information and escalated pricing
I purchased a Daniel Wellington charm from their website. It was only advertised as a Crystal Charm NOT a watch charm (that it turned out to be). On the website they claimed the original price was R990 and charged us R800 for it. Come to find out Daniel Wellington only charges R190 for these watch charms. Their claims are false and misleading- awaiting an email back regarding my refund because paying 4x what the original price is, and finding out it’s something that’s not how it’s advertised is absurd.
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Nicola K
1 reviews | Active since Apr 2026
9 Apr 2026, 10:29
Misleading information and escalated pricing
I purchased a Daniel Wellington charm from their website. It was only advertised as a Crystal Charm NOT a watch charm (that it turned out to be). On the website they claimed the original price was R990 and charged us R800 for it. Come to find out Daniel Wellington only charges R190 for these watch charms. Their claims are false and misleading- awaiting an email back regarding my refund because paying 4x what the original price is, and finding out it’s something that’s not how it’s advertised is absurd.
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Jean R
1 reviews | Active since Jul 2020
10 Feb 2026, 07:46
Poor service and lack of accountability.
I have purchased 9 Nomination links and a necklace from Bella Luna Online, which is a significant and expensive order. So far, I have only received three links, all stuffed into a single damaged box, instead of being packaged individually as standard for Nomination jewellery. The necklace arrived badly tangled, clearly due to careless packing. The items were not gift-ready, not protected, and not presented in a way that reflects a premium jewellery retailer. When I requested the missing boxes, customer service was dismissive and avoided taking responsibility, rather than apologising or resolving a very reasonable issue. The photos I’ve shared show the poor packaging clearly. For a retailer selling high-end branded jewellery, both the handling of the products and the customer service were far below acceptable standards. This experience has been frustrating and deeply disappointing.
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Jean R
1 reviews | Active since Jul 2020
10 Feb 2026, 07:46
Poor service and lack of accountability.
I have purchased 9 Nomination links and a necklace from Bella Luna Online, which is a significant and expensive order. So far, I have only received three links, all stuffed into a single damaged box, instead of being packaged individually as standard for Nomination jewellery. The necklace arrived badly tangled, clearly due to careless packing. The items were not gift-ready, not protected, and not presented in a way that reflects a premium jewellery retailer. When I requested the missing boxes, customer service was dismissive and avoided taking responsibility, rather than apologising or resolving a very reasonable issue. The photos I’ve shared show the poor packaging clearly. For a retailer selling high-end branded jewellery, both the handling of the products and the customer service were far below acceptable standards. This experience has been frustrating and deeply disappointing.
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Replies (0)ML
Monique L
1 reviews | Active since Jun 2021
30 Oct 2025, 12:27
Fantastic service from Bella Luna Morningside
I would like to commend Bella Luna Morningside for the excellent service they provide. The staff go above and beyond in assisting their customers. They are always friendly, helpful and smiling. Never pushy. They even lent my son a watch for his wedding as his 'smart watch' was not suitable. I recommend this company to anyone looking for a watch or any small item of jewellery.
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Monique L
1 reviews | Active since Jun 2021
30 Oct 2025, 12:27
Fantastic service from Bella Luna Morningside
I would like to commend Bella Luna Morningside for the excellent service they provide. The staff go above and beyond in assisting their customers. They are always friendly, helpful and smiling. Never pushy. They even lent my son a watch for his wedding as his 'smart watch' was not suitable. I recommend this company to anyone looking for a watch or any small item of jewellery.
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