Defective Earrings and Over Three Months of Delays with No Resolution

More than three months after receiving these earrings as a Valentine’s Day gift, I am still without a satisfactory resolution. The earrings failed twice within a very short period, I have made multiple trips to the store, waited through repair periods, been promised replacement options that were not available when I arrived, and repeatedly had to follow up myself.

While the staff have always been courteous and apologetic, the overall customer experience has been extremely disappointing. At every stage there seems to be another delay, another wait, or another inconvenience for the customer to absorb.

What should have been a simple warranty or replacement process has turned into more than three months of frustration, wasted time, and unnecessary travel. I would appreciate a response from Bella Luna management and a definitive resolution to this matter.