Based on recent customer reviews, Auto Pedigree is drawing sustained criticism across numerous South African branches, including Polokwane, Krugersdorp, Gezina, Strand, Benoni and Middelburg. Buyers repeatedly report vehicles delivered with mechanical faults, suspected accident history, worn tyres and missing spare keys, alongside long delays for registration papers, licence discs and promised settlements or refunds. Follow up calls, WhatsApps and emails to salespeople and regional managers frequently go unanswered. A smaller group praises standout consultants at Lephalale, Kempton Park, Centurion and Cape Town CBD for patient, efficient and genuinely caring service.
Replied to 94% of negative reviews
Reply time on negative reviews: 48h 29m
TrustIndex
3.5
Ranking
#77
in Automotive
Reply Time
42h 49m
NPS Score
-69
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 48h 29m
Nov '25 - Oct '26
Frequently Asked Questions About Auto Pedigree
What do customers say about Auto Pedigree?
Based on recent customer reviews, Auto Pedigree is drawing sustained criticism across numerous South African branches, including Polokwane, Krugersdorp, Gezina, Strand, Benoni and Middelburg. Buyers repeatedly report vehicles delivered with mechanical faults, suspected accident history, worn tyres and missing spare keys, alongside long delays for registration papers, licence discs and promised settlements or refunds. Follow up calls, WhatsApps and emails to salespeople and regional managers frequently go unanswered. A smaller group praises standout consultants at Lephalale, Kempton Park, Centurion and Cape Town CBD for patient, efficient and genuinely caring service.
Is Auto Pedigree trustworthy?
Auto Pedigree has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 48 hours 29 min. Hellopeter has tracked Auto Pedigree across 664 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2017
Unreliable,*************
I have written numerous emails to the manager at Auto Pedigree Umnambithi I referred to clients and haven't my spotter fee payment! One client for a Suzuki Ertiga delivered on the 18th of September 2026 and a Renault kwid delivered on the 3rd of October 2026 I have sent emails to enquire about my spotter fee for both vehicles as they've been both delivered and no response or acknowledgment not even!!! contact number ***
1 reviews | Active since Dec 2017
Unreliable,*************
I have written numerous emails to the manager at Auto Pedigree Umnambithi I referred to clients and haven't my spotter fee payment! One client for a Suzuki Ertiga delivered on the 18th of September 2026 and a Renault kwid delivered on the 3rd of October 2026 I have sent emails to enquire about my spotter fee for both vehicles as they've been both delivered and no response or acknowledgment not even!!! contact number ***
1 reviews | Active since Oct 2026
Complaint Against Auto Pedigree – Unpaid Referral Fee
Complaint Against Auto Pedigree – Unpaid Referral Fee I referred a client to Auto Pedigree's Polokwane branch around March, and the client purchased a vehicle in cash. I was promised a referral fee of R2,500 and submitted all the required documents, including proof of my bank account and ***. Despite numerous follow-ups with head office and repeated promises that payment would be made within seven working days, I have still not received my money. I am disappointed by the delay and lack of resolution. I request that Auto Pedigree urgently investigate this matter and pay my outstanding R2,500.
1 reviews | Active since Oct 2026
Complaint Against Auto Pedigree – Unpaid Referral Fee
Complaint Against Auto Pedigree – Unpaid Referral Fee I referred a client to Auto Pedigree's Polokwane branch around March, and the client purchased a vehicle in cash. I was promised a referral fee of R2,500 and submitted all the required documents, including proof of my bank account and ***. Despite numerous follow-ups with head office and repeated promises that payment would be made within seven working days, I have still not received my money. I am disappointed by the delay and lack of resolution. I request that Auto Pedigree urgently investigate this matter and pay my outstanding R2,500.
1 reviews | Active since Oct 2026
Auto pedigree Paarl
I recently purchased my first car and I had an amazing experience with the Auto pedigree Paarl team. I would like to personally thank ****ne as well, who helped me with everything and made me very calm, as I was very nervous. He is one of the best! I would recommend Auto pedrigee to anyone who want to purchase a car. Once again, thank you.
1 reviews | Active since Oct 2026
Auto pedigree Paarl
I recently purchased my first car and I had an amazing experience with the Auto pedigree Paarl team. I would like to personally thank ****ne as well, who helped me with everything and made me very calm, as I was very nervous. He is one of the best! I would recommend Auto pedrigee to anyone who want to purchase a car. Once again, thank you.
1 reviews | Active since Oct 2026
Unhappy With Vehicle Condition and Service Received
I am extremely unhappy with my experience with Auto Pedigree Strand and the vehicle I purchased on 29 June 2026. From the day of purchase, the vehicle had several defects and issues, including a faulty reverse gear, no spare key, no service plan, a bumper that was a different colour from the body, dirty door panels, stains on both front seats, scratches on the dashboard, a noise when applying the brakes, a broken mat on the driver's side and no vehicle mats. These issues were noted before the vehicle was collected for repairs. The vehicle was collected on 7 September 2026 and only returned to us on 23 September 2026. When it was returned, I was unhappy with its condition. There was overspray on the vehicle, the door panels were dirty and the front seats still had stains. The fuel level had also dropped from approximately half a tank when the vehicle was collected to only two blocks when it was returned. I have already raised my concerns with the branch, but I am no longer comfortable dealing with the branch manager and have escalated the matter to Auto Pedigree Head Office. I have also contacted the bank/finance company regarding this vehicle and have been advised to submit a formal complaint to them as well. I purchased this vehicle expecting to receive a vehicle in an acceptable condition, but my experience has been extremely disappointing. I am requesting that this matter be properly investigated and that a suitable solution be provided. I would like the option of handing the vehicle back and choosing another suitable vehicle rather than continuing with a vehicle that has caused me so many concerns.
1 reviews | Active since Oct 2026
Unhappy With Vehicle Condition and Service Received
I am extremely unhappy with my experience with Auto Pedigree Strand and the vehicle I purchased on 29 June 2026. From the day of purchase, the vehicle had several defects and issues, including a faulty reverse gear, no spare key, no service plan, a bumper that was a different colour from the body, dirty door panels, stains on both front seats, scratches on the dashboard, a noise when applying the brakes, a broken mat on the driver's side and no vehicle mats. These issues were noted before the vehicle was collected for repairs. The vehicle was collected on 7 September 2026 and only returned to us on 23 September 2026. When it was returned, I was unhappy with its condition. There was overspray on the vehicle, the door panels were dirty and the front seats still had stains. The fuel level had also dropped from approximately half a tank when the vehicle was collected to only two blocks when it was returned. I have already raised my concerns with the branch, but I am no longer comfortable dealing with the branch manager and have escalated the matter to Auto Pedigree Head Office. I have also contacted the bank/finance company regarding this vehicle and have been advised to submit a formal complaint to them as well. I purchased this vehicle expecting to receive a vehicle in an acceptable condition, but my experience has been extremely disappointing. I am requesting that this matter be properly investigated and that a suitable solution be provided. I would like the option of handing the vehicle back and choosing another suitable vehicle rather than continuing with a vehicle that has caused me so many concerns.
1 reviews | Active since Sept 2026
Terrible
Customer service is terrible, they have been looking at me for an hour without anyone coming to assist me.
1 reviews | Active since Sept 2026
Terrible
Customer service is terrible, they have been looking at me for an hour without anyone coming to assist me.
1 reviews | Active since Apr 2013
Bad experience with Brits branch manager and regional manager
Auto pedigree is selling cars with defective batteries that won't last for six months and when returning to the dealership they would rather tell u about warranties instead of replacement.
1 reviews | Active since Apr 2013
Bad experience with Brits branch manager and regional manager
Auto pedigree is selling cars with defective batteries that won't last for six months and when returning to the dealership they would rather tell u about warranties instead of replacement.
1 reviews | Active since Dec 2019
Don't send them customs they won't pay you.
Complaint: Outstanding Spotter Fee Not Paid I would like to lodge a formal complaint regarding an outstanding spotter fee that has not been paid. It has now been two weeks since I was expecting payment, and despite waiting patiently, I have still not received my fee or a clear update regarding when the payment will be made. I completed my responsibilities as a spotter, and I believe I am entitled to receive the agreed payment. The delay has been frustrating and inconvenient, especially as I have been waiting for two weeks without a satisfactory resolution. I am requesting that the company urgently look into this matter, provide a clear explanation for the delay, and arrange payment of my outstanding spotter fee as soon as possible. I hopee this complaint will receive attention and that the matter can be resolved promptly. Thank you.
1 reviews | Active since Dec 2019
Don't send them customs they won't pay you.
Complaint: Outstanding Spotter Fee Not Paid I would like to lodge a formal complaint regarding an outstanding spotter fee that has not been paid. It has now been two weeks since I was expecting payment, and despite waiting patiently, I have still not received my fee or a clear update regarding when the payment will be made. I completed my responsibilities as a spotter, and I believe I am entitled to receive the agreed payment. The delay has been frustrating and inconvenient, especially as I have been waiting for two weeks without a satisfactory resolution. I am requesting that the company urgently look into this matter, provide a clear explanation for the delay, and arrange payment of my outstanding spotter fee as soon as possible. I hopee this complaint will receive attention and that the matter can be resolved promptly. Thank you.
1 reviews | Active since Jun 2026
Auto pedigree kempton park sold me car in April damaged tryes
Hello . I bought the car at the Auto Pedigree Kempton park was collected on 14 April 2026 so the three tyres was not in good condition. We have experiences flat tryes , will pump it but other will have same problems. I had to buy spare wheel to have protection on the wheels as kept on replacing them . I have tried to call them but keep saying they call me back to resolve the matter. Which I have buy three tryes to replaced hence I have bought car from them . Their service is very poor.
1 reviews | Active since Jun 2026
Auto pedigree kempton park sold me car in April damaged tryes
Hello . I bought the car at the Auto Pedigree Kempton park was collected on 14 April 2026 so the three tyres was not in good condition. We have experiences flat tryes , will pump it but other will have same problems. I had to buy spare wheel to have protection on the wheels as kept on replacing them . I have tried to call them but keep saying they call me back to resolve the matter. Which I have buy three tryes to replaced hence I have bought car from them . Their service is very poor.