Unhappy With Vehicle Condition and Service Received

I am extremely unhappy with my experience with Auto Pedigree Strand and the vehicle I purchased on 29 June 2026.

From the day of purchase, the vehicle had several defects and issues, including a faulty reverse gear, no spare key, no service plan, a bumper that was a different colour from the body, dirty door panels, stains on both front seats, scratches on the dashboard, a noise when applying the brakes, a broken mat on the driver's side and no vehicle mats. These issues were noted before the vehicle was collected for repairs.

The vehicle was collected on 7 September 2026 and only returned to us on 23 September 2026. When it was returned, I was unhappy with its condition. There was overspray on the vehicle, the door panels were dirty and the front seats still had stains. The fuel level had also dropped from approximately half a tank when the vehicle was collected to only two blocks when it was returned.

I have already raised my concerns with the branch, but I am no longer comfortable dealing with the branch manager and have escalated the matter to Auto Pedigree Head Office.

I have also contacted the bank/finance company regarding this vehicle and have been advised to submit a formal complaint to them as well.

I purchased this vehicle expecting to receive a vehicle in an acceptable condition, but my experience has been extremely disappointing. I am requesting that this matter be properly investigated and that a suitable solution be provided. I would like the option of handing the vehicle back and choosing another suitable vehicle rather than continuing with a vehicle that has caused me so many concerns.