Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Aramex South Africa is described as a courier that frequently fails at the basics. Customers consistently report parcels sitting in depots and drop boxes for weeks, fabricated delivery attempts, and unreachable support. Delivery Speed & Reliability (0.6) and Parcel Safety & Accountability (0.6) draw the sharpest criticism, while isolated praise for named agents keeps Customer Service & Support (0.7) marginally higher.
Top Strengths:
- •Pricing, Billing & Refunds: Store to door pricing is seen as affordable and Global Shopper is viewed as cheaper than DHL or FedEx. However, a recurring theme is contradictory VAT thresholds, late clearance fees, and refunds that stall for over a month.
TrustIndex
1.6
NPS Score
-96
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Aramex South Africa
What do customers say about Aramex South Africa?
Based on recent customer reviews, Aramex South Africa is described as a courier that frequently fails at the basics. Customers consistently report parcels sitting in depots and drop boxes for weeks, fabricated delivery attempts, and unreachable support. Delivery Speed & Reliability (0.6) and Parcel Safety & Accountability (0.6) draw the sharpest criticism, while isolated praise for named agents keeps Customer Service & Support (0.7) marginally higher.
What is Aramex South Africa's biggest strength?
Aramex South Africa's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Store to door pricing is seen as affordable and Global Shopper is viewed as cheaper than DHL or FedEx. However, a recurring theme is contradictory VAT thresholds, late clearance fees, and refunds that stall for over a month.
What are the most common complaints about Aramex South Africa?
The most common complaint about Aramex South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Customers consistently describe tracking entries that contradict reality, including attempted delivery and customer unavailable notes disproved by security cameras and call logs. Waybills stall on system administrative update for weeks with no proactive notice of delays.
Is Aramex South Africa trustworthy?
Aramex South Africa has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 471 reviews in the last 12 months. Hellopeter has tracked Aramex South Africa across 7,072 total reviews. How is the TrustIndex calculated? →
Recent reviews (471)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible Service
Warning to anyone using Aramex Global Shopper South Africa. On 7 August DPD delivered my parcel to Aramex's own hub in Eindhoven. DPD's signed proof of delivery puts the GPS location right at their building, and Aramex confirmed in writing that the parcel reached the hub. Six weeks and around 30 emails later, Aramex told me the parcel can't be found, that they won't reimburse me, and asked whether I had any proof of delivery "besides the proof of delivery." Along the way I was told a valid tracking number "wasn't tracking", that I should go and chase the seller, and that a senior manager had been brought in. That manager never made contact. A 24-hour response promise was missed, and I've now had no reply to my escalation request for four weeks. Once a courier signs for your parcel, it's their responsibility. I've referred the matter to the Consumer Goods and Services Ombud, but I'm sharing this so others know what to expect. @AramexSA, Case ***. I'd still like to resolve this. Please have a manager contact me.
1 reviews | Active since Oct 2026
Terrible Service
Warning to anyone using Aramex Global Shopper South Africa. On 7 August DPD delivered my parcel to Aramex's own hub in Eindhoven. DPD's signed proof of delivery puts the GPS location right at their building, and Aramex confirmed in writing that the parcel reached the hub. Six weeks and around 30 emails later, Aramex told me the parcel can't be found, that they won't reimburse me, and asked whether I had any proof of delivery "besides the proof of delivery." Along the way I was told a valid tracking number "wasn't tracking", that I should go and chase the seller, and that a senior manager had been brought in. That manager never made contact. A 24-hour response promise was missed, and I've now had no reply to my escalation request for four weeks. Once a courier signs for your parcel, it's their responsibility. I've referred the matter to the Consumer Goods and Services Ombud, but I'm sharing this so others know what to expect. @AramexSA, Case ***. I'd still like to resolve this. Please have a manager contact me.
1 reviews | Active since Jul 2023
Worst service I've ever experienced in my life
My parcel with aramex has been in transit forever,everytime from last week when i track my order its in transit. Last week i sent an email to make a follow up and they said they will get back to me in 24 hours its now 5 days and i haven't heard from them. I sent a whatsapp message they connected me to an agent by the name of Pearl very useless. I placed my order on the 7th of October it is Fieldbar coolerbox its almost two weeks waiting for my parcel and im nit finding any joy,when i call Aramex Johannesburg number it doesn't exist,so basically what does this mean is my order lost or what as i cant get hold of anyone from Aramex. Your service is the worst I've ever experienced in my entire life
1 reviews | Active since Jul 2023
Worst service I've ever experienced in my life
My parcel with aramex has been in transit forever,everytime from last week when i track my order its in transit. Last week i sent an email to make a follow up and they said they will get back to me in 24 hours its now 5 days and i haven't heard from them. I sent a whatsapp message they connected me to an agent by the name of Pearl very useless. I placed my order on the 7th of October it is Fieldbar coolerbox its almost two weeks waiting for my parcel and im nit finding any joy,when i call Aramex Johannesburg number it doesn't exist,so basically what does this mean is my order lost or what as i cant get hold of anyone from Aramex. Your service is the worst I've ever experienced in my entire life
1 reviews | Active since Oct 2026
Aramex Bethlehem driver-Lefa Motloung
Driver Lefa Motloung called me at about 16:30 (approximately a 20‑minute drive away), stating that he was on his way to deliver. I waited for him for 1 hour and 30 minutes. I then called him to enquire about my order, and he stated that he would deliver it on Friday. On Friday, around 17:00, I called him again to ask about his whereabouts. He dropped my call and blocked my number. When I tried to call him using another number, he swore at me and blocked that number too.
1 reviews | Active since Oct 2026
Aramex Bethlehem driver-Lefa Motloung
Driver Lefa Motloung called me at about 16:30 (approximately a 20‑minute drive away), stating that he was on his way to deliver. I waited for him for 1 hour and 30 minutes. I then called him to enquire about my order, and he stated that he would deliver it on Friday. On Friday, around 17:00, I called him again to ask about his whereabouts. He dropped my call and blocked my number. When I tried to call him using another number, he swore at me and blocked that number too.
1 reviews | Active since Jan 2026
Pathetic Service -Packages not safe
I sent a package with Aramex on the 06/10. 48 hour delivery. It was not delivered, On friday 09/10 we started contacting them for the package, ***, Durban JHB all gave us different answers. *** said it was in JHB, JHB said they didnt have it and online on the tracking shows it is in durban. We are still trying to date to find our package, no one can give us any answers as it to where it is, they even asked us what was in it so they could, such an invasion of privacy for your customer. They still cannot give us a solid answer, they dont want to say they lost the package but neither are they saying they have it. They not willing to consider a refund, they keep sayign they will get back to us. utter pathetic and terrible service I will never use them again.
1 reviews | Active since Jan 2026
Pathetic Service -Packages not safe
I sent a package with Aramex on the 06/10. 48 hour delivery. It was not delivered, On friday 09/10 we started contacting them for the package, ***, Durban JHB all gave us different answers. *** said it was in JHB, JHB said they didnt have it and online on the tracking shows it is in durban. We are still trying to date to find our package, no one can give us any answers as it to where it is, they even asked us what was in it so they could, such an invasion of privacy for your customer. They still cannot give us a solid answer, they dont want to say they lost the package but neither are they saying they have it. They not willing to consider a refund, they keep sayign they will get back to us. utter pathetic and terrible service I will never use them again.
1 reviews | Active since Nov 2023
Formal Complaint and Claim for Lost Shipment – Tracking Number ***
I am writing to lodge a formal complaint regarding my shipment, tracking number ***, which appears to have been lost/****** while in Aramex's custody. According to the information provided to me, there is no record of my parcel having been received at your depot. Over the past three days, your manager and staff have been unable to locate the parcel, which contains medication, medical devices, and perishable food items. On several occasions, I was assured that I would receive a follow-up call; however, no one has contacted me. Given the nature of the contents and the lack of progress in resolving this matter, I wish to submit a formal claim for the full monetary value of the shipment. I would be grateful if you could confirm receipt of this complaint, advise me of the claim's procedure, and inform me of any supporting documentation you require. I look forward to your prompt response. Dr Valentine
1 reviews | Active since Nov 2023
Formal Complaint and Claim for Lost Shipment – Tracking Number ***
I am writing to lodge a formal complaint regarding my shipment, tracking number ***, which appears to have been lost/****** while in Aramex's custody. According to the information provided to me, there is no record of my parcel having been received at your depot. Over the past three days, your manager and staff have been unable to locate the parcel, which contains medication, medical devices, and perishable food items. On several occasions, I was assured that I would receive a follow-up call; however, no one has contacted me. Given the nature of the contents and the lack of progress in resolving this matter, I wish to submit a formal claim for the full monetary value of the shipment. I would be grateful if you could confirm receipt of this complaint, advise me of the claim's procedure, and inform me of any supporting documentation you require. I look forward to your prompt response. Dr Valentine
1 reviews | Active since Oct 2026
Terrible
Terrible experience, it's been 2 weeks and no delivery....they don't answer calls......if they do they drop whilst youre explaining it problem. Their WhatsApp is unattended......... they reply after 2 days and still offer no help but give u empty promises.
1 reviews | Active since Oct 2026
Terrible
Terrible experience, it's been 2 weeks and no delivery....they don't answer calls......if they do they drop whilst youre explaining it problem. Their WhatsApp is unattended......... they reply after 2 days and still offer no help but give u empty promises.
1 reviews | Active since Jan 2017
Terrible
Terrible experience with Aramex - I needed a parcel delivered urgently. They were meant to pick up on Saturday but never did. They picked up yesterday and promised to prioritise delivery first thing this morning. It left the depot at 07h55 and it is now 11:56 and no delivery. I have an electrician here waiting and I am leaving on a business trip in 2 hours. We have been trying to get hold of the driver for 50 minutes with no joy. Just diabolical customer experience. This was booked through PostNet.
1 reviews | Active since Jan 2017
Terrible
Terrible experience with Aramex - I needed a parcel delivered urgently. They were meant to pick up on Saturday but never did. They picked up yesterday and promised to prioritise delivery first thing this morning. It left the depot at 07h55 and it is now 11:56 and no delivery. I have an electrician here waiting and I am leaving on a business trip in 2 hours. We have been trying to get hold of the driver for 50 minutes with no joy. Just diabolical customer experience. This was booked through PostNet.
1 reviews | Active since Oct 2025
Very bad experience
My sister had a terrible experience with Aramex. I had ordered a dress and sandals on the 1st of October 2026, in preparation for my grandmothers funeral on 10th of October, hoping that I would get my parcel during the turnaround time of 5 days. Today is the 13th of October 2026 and I am still waiting for my order. Lat week they showed on the system that it has been delivered and I havent received anything yet. The order tracking number is ***.
1 reviews | Active since Oct 2025
Very bad experience
My sister had a terrible experience with Aramex. I had ordered a dress and sandals on the 1st of October 2026, in preparation for my grandmothers funeral on 10th of October, hoping that I would get my parcel during the turnaround time of 5 days. Today is the 13th of October 2026 and I am still waiting for my order. Lat week they showed on the system that it has been delivered and I havent received anything yet. The order tracking number is ***.