Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Yoco presents a sharply divided experience. Merchants consistently praise named support consultants who resolve device and profile issues within minutes, yet a strong recurring theme is sudden account reviews, suspended online payment gateways, withheld payouts and chatbot-only support with no escalation path. Frontline human service is the clear strength; risk, verification and payout processes drive the deepest frustration.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name consultants such as Iesa or Lesa Cupido, Charmaine S, Fradene, Keziah, Siyolise and Sisipho as patient, knowledgeable and willing to help after hours, often resolving device and profile problems within minutes.
Replied to 62% of negative reviews
Reply time on negative reviews: 17h 32m
TrustIndex
6.2
Ranking
#9
in Payments & Fintech
Reply Time
37h 39m
NPS Score
0
Recommended: Likely
Replied to 62% of negative reviews
Reply time on negative reviews: 17h 32m
Nov '25 - Oct '26
Frequently Asked Questions About Yoco
What do customers say about Yoco?
Based on recent customer reviews, Yoco presents a sharply divided experience. Merchants consistently praise named support consultants who resolve device and profile issues within minutes, yet a strong recurring theme is sudden account reviews, suspended online payment gateways, withheld payouts and chatbot-only support with no escalation path. Frontline human service is the clear strength; risk, verification and payout processes drive the deepest frustration.
What is Yoco's biggest strength?
Yoco's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants such as Iesa or Lesa Cupido, Charmaine S, Fradene, Keziah, Siyolise and Sisipho as patient, knowledgeable and willing to help after hours, often resolving device and profile problems within minutes.
What are the most common complaints about Yoco?
The most common complaint about Yoco, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, promised callbacks that never happen, chat sessions that time out and repeated scripted replies. Merchants describe the AI bot as a barrier to reaching a human who can act.
How does Yoco compare to other Payments & Fintech companies?
Yoco scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (3.4); their weakest is Fees & Billing (0.9). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is Yoco trustworthy?
Yoco has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 370 reviews in the last 12 months. They reply to 62% of negative reviews, typically within 17 hours 32 min. Hellopeter has tracked Yoco across 2,836 total reviews. How is the TrustIndex calculated? →
Recent reviews (370)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Title: Online payments failing on every card – no human support
I run a Shopify store using the Yoco online payment gateway. Since 16 October, every online payment has failed. My last successful payment was on 15 October. Customers reach the Yoco checkout, but card payments fail with "Something went wrong, please contact support" and Apple Pay fails too. It has happened across different cards and different people, including a paying customer, so this isn't a card or bank issue. Yoco's status page shows everything as operational, and my app shows no warning, hold or request for documents. I have no idea why my payments are being blocked. I contacted support through the in-app chat and only got a bot that couldn't help or put me through to a person. As a small business, I'm losing sales every hour this goes on. Yoco, please check my account and tell me what's blocking my online payments. If you need documents, I'll send them straight away. I just need someone to actually look at it. Reference: receipt ***, order ***.
1 reviews | Active since Oct 2026
Title: Online payments failing on every card – no human support
I run a Shopify store using the Yoco online payment gateway. Since 16 October, every online payment has failed. My last successful payment was on 15 October. Customers reach the Yoco checkout, but card payments fail with "Something went wrong, please contact support" and Apple Pay fails too. It has happened across different cards and different people, including a paying customer, so this isn't a card or bank issue. Yoco's status page shows everything as operational, and my app shows no warning, hold or request for documents. I have no idea why my payments are being blocked. I contacted support through the in-app chat and only got a bot that couldn't help or put me through to a person. As a small business, I'm losing sales every hour this goes on. Yoco, please check my account and tell me what's blocking my online payments. If you need documents, I'll send them straight away. I just need someone to actually look at it. Reference: receipt ***, order ***.
1 reviews | Active since Aug 2026
Bad, no service, bugs on machine, machine can't work
Bought a brand new yoco print machine for our business. When trying to attempt first card transaction, machine froze when wanting to enter pin. Have not been able to do any transactions for over 10 days. Contacted so called customer service, only to be told there is a bug with pin screen and will only be fixed with next update. No time frame, no solution, just sorry wait for update. Complete waste of money and no help from customer service.
1 reviews | Active since Aug 2026
Bad, no service, bugs on machine, machine can't work
Bought a brand new yoco print machine for our business. When trying to attempt first card transaction, machine froze when wanting to enter pin. Have not been able to do any transactions for over 10 days. Contacted so called customer service, only to be told there is a bug with pin screen and will only be fixed with next update. No time frame, no solution, just sorry wait for update. Complete waste of money and no help from customer service.
1 reviews | Active since Oct 2026
Mrs
A consultant helped me activate my machine within 15min She was very helpful as i was struggling to activate it by myself for days🙏🏽 Thank you Portia
1 reviews | Active since Oct 2026
Mrs
A consultant helped me activate my machine within 15min She was very helpful as i was struggling to activate it by myself for days🙏🏽 Thank you Portia
1 reviews | Active since Aug 2021
**** - Does not pay out my money!
Yoco is a ****, Yes all good in the beginning, you until they just block your account and do not give reasons, their AI assistance (Auto reply emails) just tell you to read the agreement policy, And they kept my money!!! NO phone number to call, emails only get feedback from AI Agents, doesn't get to the point for them to pay out MY money! you started well in SA - but the people is starting to see what your plan is! Better contact me otherwise legal action will be taken dear YOCO. And surveys will be done on social media platforms in the ECOMM space. I am not the only one complaining about this.
1 reviews | Active since Aug 2021
**** - Does not pay out my money!
Yoco is a ****, Yes all good in the beginning, you until they just block your account and do not give reasons, their AI assistance (Auto reply emails) just tell you to read the agreement policy, And they kept my money!!! NO phone number to call, emails only get feedback from AI Agents, doesn't get to the point for them to pay out MY money! you started well in SA - but the people is starting to see what your plan is! Better contact me otherwise legal action will be taken dear YOCO. And surveys will be done on social media platforms in the ECOMM space. I am not the only one complaining about this.
1 reviews | Active since Jul 2026
A big "thank you" to Portia
A big "thank you" to Portia. She was so patient with me until she resolved my long-standing issue. - Mangaliso
1 reviews | Active since Jul 2026
A big "thank you" to Portia
A big "thank you" to Portia. She was so patient with me until she resolved my long-standing issue. - Mangaliso
1 reviews | Active since Oct 2026
NOT RELEASING FUNDS, TERRIBLE SERVICE DELIVERY
Since 2nd October 2026 YOCO have been with holding our funds, every day we get promised they will be released we are been owed almost R30 000.00 and have had to take our loans and finance now due to no funds released. #YOCO What is the next step, we have had over 15 phone calls get promised to get phoned back and have since had to close our doors for two days due to funds not reflecting and cannot purchase stock and cannot afford to pay wages..... can someone from YOCO assist!
1 reviews | Active since Oct 2026
NOT RELEASING FUNDS, TERRIBLE SERVICE DELIVERY
Since 2nd October 2026 YOCO have been with holding our funds, every day we get promised they will be released we are been owed almost R30 000.00 and have had to take our loans and finance now due to no funds released. #YOCO What is the next step, we have had over 15 phone calls get promised to get phoned back and have since had to close our doors for two days due to funds not reflecting and cannot purchase stock and cannot afford to pay wages..... can someone from YOCO assist!
1 reviews | Active since Feb 2012
Frontline support and direct callbacks have failed to process my account changes
Frontline support and direct callbacks have failed to process my *** changes, have simply been ignored while told they will sort it out! I need a manager to contact me immediately please, its been over 2 weeks now!
1 reviews | Active since Feb 2012
Frontline support and direct callbacks have failed to process my account changes
Frontline support and direct callbacks have failed to process my *** changes, have simply been ignored while told they will sort it out! I need a manager to contact me immediately please, its been over 2 weeks now!