Bad, no service, bugs on machine, machine can't work

Bought a brand new yoco print machine for our business. When trying to attempt first card transaction, machine froze when wanting to enter pin. Have not been able to do any transactions for over 10 days. Contacted so called customer service, only to be told there is a bug with pin screen and will only be fixed with next update. No time frame, no solution, just sorry wait for update. Complete waste of money and no help from customer service.