Title: Online payments failing on every card – no human support

I run a Shopify store using the Yoco online payment gateway. Since 16 October, every online payment has failed. My last successful payment was on 15 October.

Customers reach the Yoco checkout, but card payments fail with "Something went wrong, please contact support" and Apple Pay fails too. It has happened across different cards and different people, including a paying customer, so this isn't a card or bank issue.

Yoco's status page shows everything as operational, and my app shows no warning, hold or request for documents. I have no idea why my payments are being blocked.

I contacted support through the in-app chat and only got a bot that couldn't help or put me through to a person. As a small business, I'm losing sales every hour this goes on.

Yoco, please check my account and tell me what's blocking my online payments. If you need documents, I'll send them straight away. I just need someone to actually look at it.

Reference: receipt ***, order ***.