Z-FIN
Verified Business
|3.6|99 Reviews (last 12 months)|Responds in 17h 23m
Z-FIN
Verified Business
|3.6
99 Reviews (last 12 months)
Responds in 17h 23m
Scores reflect the Overall AI Score for each category
Z-FIN
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Z-FIN presents a sharply divided experience. Customers consistently praise named consultants, especially Chris, Pamela, Caleen and Ongeziwe, for patient, well explained guidance that clears debt review flags quickly. A recurring theme, however, is silence after payment, with clients describing months of unanswered calls, WhatsApps and emails, unresolved refunds and clearance certificates that never arrive.
Replied to 42% of negative reviews
Reply time on negative reviews: 15h 36m
TrustIndex
6.1
Ranking
#15
in Debt Management
Reply Time
17h 23m
NPS Score
17
Recommended: Likely
Replied to 42% of negative reviews
Reply time on negative reviews: 15h 36m
Oct '25 - Sep '26
Based on recent customer reviews, Z-FIN presents a sharply divided experience. Customers consistently praise named consultants, especially Chris, Pamela, Caleen and Ongeziwe, for patient, well explained guidance that clears debt review flags quickly. A recurring theme, however, is silence after payment, with clients describing months of unanswered calls, WhatsApps and emails, unresolved refunds and clearance certificates that never arrive.
Z-FIN's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named consultants carry this business. Chris, Chris Mac, Pamela, Caleen, Ongeziwe, Abongile, Lungisani and Nicole in the legal team are described as patient, knowledgeable and committed, explaining each step of debt review removal and negotiating with bureaus and creditors on the client's behalf.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
I paid without hesitation expecting to be assisted. I couriered the required documents and never got a response that my documents have been received. I’ve sent numerous WhatsApp texts, facebook texts and emails with no response. The landline doesn’t even go through. Is this institution still operating? What happened to my money? What’s the update regarding my removal? Do I have to fight to get assistance coz clearly I won’t get my money back
1 reviews | Active since Apr 2024
I paid without hesitation expecting to be assisted. I couriered the required documents and never got a response that my documents have been received. I’ve sent numerous WhatsApp texts, facebook texts and emails with no response. The landline doesn’t even go through. Is this institution still operating? What happened to my money? What’s the update regarding my removal? Do I have to fight to get assistance coz clearly I won’t get my money back
1 reviews | Active since May 2016
More than a year later and still no service from this pathetic company!!!! Before I started the process I spoke to the agents. First of all they told me that they handle everything for you which was a lie. I still had to phone the companies myself in order to get my prescribed letters, some where conference calls and others I phoned myself because if you have to wait for Z Fin you can just as well flush your money down the drain!!!! Eventually more than a year after paying Z Fin I've received all my prescribed letters. Then they wanted more money for the clearance certificate. According to them it will only take 21 business days!!!! I'm still waiting for my certificate!!! Pamela and the so called manager Chris are truly ***********!!!! You guys are a joke!!! Worst "service " ( no service) I've ever received!!!! Don't waiste your money on these clowns 😤
1 reviews | Active since May 2016
More than a year later and still no service from this pathetic company!!!! Before I started the process I spoke to the agents. First of all they told me that they handle everything for you which was a lie. I still had to phone the companies myself in order to get my prescribed letters, some where conference calls and others I phoned myself because if you have to wait for Z Fin you can just as well flush your money down the drain!!!! Eventually more than a year after paying Z Fin I've received all my prescribed letters. Then they wanted more money for the clearance certificate. According to them it will only take 21 business days!!!! I'm still waiting for my certificate!!! Pamela and the so called manager Chris are truly ***********!!!! You guys are a joke!!! Worst "service " ( no service) I've ever received!!!! Don't waiste your money on these clowns 😤
1 reviews | Active since Oct 2024
****mers!! They prey on vulnerable and desperate people. Once you pay them their full amount they don't answer calls, emails or WhatsApp messages. Your money will be gone! Do not use their services they are just ****** who lure you in after getting your money they dump you and they are no where to be found. If I could rate them zero stars I would!!!!
1 reviews | Active since Oct 2024
****mers!! They prey on vulnerable and desperate people. Once you pay them their full amount they don't answer calls, emails or WhatsApp messages. Your money will be gone! Do not use their services they are just ****** who lure you in after getting your money they dump you and they are no where to be found. If I could rate them zero stars I would!!!!
1 reviews | Active since Oct 2024
This company deserves 0/5 stars. I paid Z Fin in full after they promised they would remove my debt review flag quickly. Before I made the payment, they responded to every call and email almost immediately. As soon as they received my money, everything changed. They stopped answering my calls, ignored my emails, and failed to provide any updates or the service they promised. My experience has been extremely disappointing. I feel misled and ignored after payment. If you are considering using this company, be very careful and make sure you do your own research before trusting them with your money. They need to be reported to the relevant authorities. I hope they either complete the service they promised or refund my money.
1 reviews | Active since Oct 2024
This company deserves 0/5 stars. I paid Z Fin in full after they promised they would remove my debt review flag quickly. Before I made the payment, they responded to every call and email almost immediately. As soon as they received my money, everything changed. They stopped answering my calls, ignored my emails, and failed to provide any updates or the service they promised. My experience has been extremely disappointing. I feel misled and ignored after payment. If you are considering using this company, be very careful and make sure you do your own research before trusting them with your money. They need to be reported to the relevant authorities. I hope they either complete the service they promised or refund my money.
1 reviews | Active since Aug 2026
This company once you settle their payment, they won't solve your case. I have sent them several emails and WhatsApp with no reply. I was dealing with the lady by the name of Clara and emailed her as well dololo no reply.
1 reviews | Active since Aug 2026
This company once you settle their payment, they won't solve your case. I have sent them several emails and WhatsApp with no reply. I was dealing with the lady by the name of Clara and emailed her as well dololo no reply.
The most common complaint about Z-FIN, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust erodes sharply after payment, with repeated scam accusations, promises of quick removal that later change, and threats to escalate to the NCR and ombudsman. One client reports a power of attorney carrying another person's details.
Z-FIN scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.7); their weakest is Onboarding & Fees (2.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Z-FIN has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 99 reviews in the last 12 months. They reply to 42% of negative reviews, typically within 15 hours 36 min. Hellopeter has tracked Z-FIN across 750 total reviews. How is the TrustIndex calculated? →