TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Sep '26 - Nov '26
Frequently Asked Questions About Woolworths Online (Cape Town)
Is Woolworths Online (Cape Town) trustworthy?
Woolworths Online (Cape Town) has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2019
Shocking service from Woolworths Online
Delivered only half the order with the message you won't be charged for the items not delivered, but I have already paid for the half not delivered! I then phoned and was told they would refund me. Never received the refund.
1 reviews | Active since Aug 2019
Shocking service from Woolworths Online
Delivered only half the order with the message you won't be charged for the items not delivered, but I have already paid for the half not delivered! I then phoned and was told they would refund me. Never received the refund.
1 reviews | Active since Jul 2012
Nothing fresh about Woolworths Online (Dash)
After a very disappointing occurrence a few years ago, I decided to give Woolies dash another chance. This was a mistake. I ordered the seeded bread Roast Chicken Avo sandwich amongst other items. The use by date was for the same day but the bread was so dry and old it crumbled and broke into chunks as I tried cutting it. It was super dry and stale, the avo had a sparkle acid taste. It is far from fresh and tasty. Somehow every time I order fresh goods from Woolworths online it turns out to be a disappointment.
1 reviews | Active since Jul 2012
Nothing fresh about Woolworths Online (Dash)
After a very disappointing occurrence a few years ago, I decided to give Woolies dash another chance. This was a mistake. I ordered the seeded bread Roast Chicken Avo sandwich amongst other items. The use by date was for the same day but the bread was so dry and old it crumbled and broke into chunks as I tried cutting it. It was super dry and stale, the avo had a sparkle acid taste. It is far from fresh and tasty. Somehow every time I order fresh goods from Woolworths online it turns out to be a disappointment.
1 reviews | Active since Jun 2019
Promised refund not received after three weeks
I purchased groceries worth over R1,000 on 4 October 2026 for my son, who is a student at UCT. Unfortunately, several items delivered were already one or two days away from their sell-by date, which was unacceptable for the amount spent and the quality expected from Woolworths. I immediately contacted the store to raise the matter. The store apologised and confirmed that a refund would be processed for the substandard groceries delivered, with an assurance that it would be paid within three working days. It has now been more than three weeks since the purchase and the promised refund has still not been received. While I appreciate the initial apology and acknowledgement of the issue, the failure to honour the stated turnaround time is disappointing and reflects poorly on the service experience. I trust Woolworths will treat this matter with urgency, confirm the status of the refund, and ensure it is processed without further delay.
1 reviews | Active since Jun 2019
Promised refund not received after three weeks
I purchased groceries worth over R1,000 on 4 October 2026 for my son, who is a student at UCT. Unfortunately, several items delivered were already one or two days away from their sell-by date, which was unacceptable for the amount spent and the quality expected from Woolworths. I immediately contacted the store to raise the matter. The store apologised and confirmed that a refund would be processed for the substandard groceries delivered, with an assurance that it would be paid within three working days. It has now been more than three weeks since the purchase and the promised refund has still not been received. While I appreciate the initial apology and acknowledgement of the issue, the failure to honour the stated turnaround time is disappointing and reflects poorly on the service experience. I trust Woolworths will treat this matter with urgency, confirm the status of the refund, and ensure it is processed without further delay.
1 reviews | Active since Sept 2012
Woolies Robbing Me With Loan Insurance For Loan Taken 8 years Ago
Hello I am being charged for insurance on a woolies loan taken out 8 years ago, I paid up my loan years ago, then closed the loan account in the Table View store, Now I have been charged for the past 4 months , I went into the Canal Walk store last month closed the loan account a SECOND time and requested a refund of the money I was charged, I got a call back from someone asking me for my bank statement but she never told me where to send this to and never Emailed me the details, now I am being charged again this month. This is completely unacceptable, This can not be this hard, please contact me back as I am very upset. You are *****ing from me for a service I don't have or even use.
1 reviews | Active since Sept 2012
Woolies Robbing Me With Loan Insurance For Loan Taken 8 years Ago
Hello I am being charged for insurance on a woolies loan taken out 8 years ago, I paid up my loan years ago, then closed the loan account in the Table View store, Now I have been charged for the past 4 months , I went into the Canal Walk store last month closed the loan account a SECOND time and requested a refund of the money I was charged, I got a call back from someone asking me for my bank statement but she never told me where to send this to and never Emailed me the details, now I am being charged again this month. This is completely unacceptable, This can not be this hard, please contact me back as I am very upset. You are *****ing from me for a service I don't have or even use.
1 reviews | Active since Feb 2025
Pooor pooor poor service
My wife has made a purchase almost 2 weeks ago but still not delivered. The delivery date shows it should've been delivered days ago but still nothing we are still waiting and struggling to get answers when we call to follow up this service is very poor to say the least and on the woolworths app it shows delivered im very disappointed.
1 reviews | Active since Feb 2025
Pooor pooor poor service
My wife has made a purchase almost 2 weeks ago but still not delivered. The delivery date shows it should've been delivered days ago but still nothing we are still waiting and struggling to get answers when we call to follow up this service is very poor to say the least and on the woolworths app it shows delivered im very disappointed.
1 reviews | Active since Dec 2022
I want this *** closed!!
I called woolworths call centre yesterday for a settlement amount. I was given the amount and told to pay it in store and once I've done that...to contact the call centre again to close the ***. I made the payment yesterday. Called in today and was told the *** cannot be closed due to an overpayment of 70cents!!! This needs to be escalated to the Finance Team who doesn't work on a weekend. I need to call back in 4 days...ND oh if there's any additional charges..I am liable for it. Are you serious? I would like someone to contact me and have this *** closed ASAP. I will not be making any further payments to this ***
1 reviews | Active since Dec 2022
I want this *** closed!!
I called woolworths call centre yesterday for a settlement amount. I was given the amount and told to pay it in store and once I've done that...to contact the call centre again to close the ***. I made the payment yesterday. Called in today and was told the *** cannot be closed due to an overpayment of 70cents!!! This needs to be escalated to the Finance Team who doesn't work on a weekend. I need to call back in 4 days...ND oh if there's any additional charges..I am liable for it. Are you serious? I would like someone to contact me and have this *** closed ASAP. I will not be making any further payments to this ***