Promised refund not received after three weeks

I purchased groceries worth over R1,000 on 4 October 2026 for my son, who is a student at UCT. Unfortunately, several items delivered were already one or two days away from their sell-by date, which was unacceptable for the amount spent and the quality expected from Woolworths. I immediately contacted the store to raise the matter. The store apologised and confirmed that a refund would be processed for the substandard groceries delivered, with an assurance that it would be paid within three working days. It has now been more than three weeks since the purchase and the promised refund has still not been received. While I appreciate the initial apology and acknowledgement of the issue, the failure to honour the stated turnaround time is disappointing and reflects poorly on the service experience. I trust Woolworths will treat this matter with urgency, confirm the status of the refund, and ensure it is processed without further delay.