Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webtickets is praised overwhelmingly for its human support team, with named agents repeatedly credited for fixing ticket problems in minutes. Customers consistently report fast WhatsApp and email resolutions for date changes, seat swaps and refunds. A recurring theme is that the underlying website and checkout create the problems that support then has to rescue, particularly during payment and renewal flows.
Top Strengths:
- •Staff, Service & Experience Quality: Agents including Sabri, Quanita, Kaylin, Kay, Jody and Nev are named again and again for patience, warmth and going beyond the script. Customers describe feeling genuinely valued, with several saying the service set a new standard.
Replied to 100% of negative reviews
Reply time on negative reviews: 19h 31m
TrustIndex
8.6
Ranking
#2
in Ticketing & Events
Reply Time
36h 14m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 19h 31m
Nov '25 - Oct '26
Frequently Asked Questions About Webtickets
What do customers say about Webtickets?
Based on recent customer reviews, Webtickets is praised overwhelmingly for its human support team, with named agents repeatedly credited for fixing ticket problems in minutes. Customers consistently report fast WhatsApp and email resolutions for date changes, seat swaps and refunds. A recurring theme is that the underlying website and checkout create the problems that support then has to rescue, particularly during payment and renewal flows.
What is Webtickets's biggest strength?
Webtickets's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Agents including Sabri, Quanita, Kaylin, Kay, Jody and Nev are named again and again for patience, warmth and going beyond the script. Customers describe feeling genuinely valued, with several saying the service set a new standard.
What are the most common complaints about Webtickets?
The most common complaint about Webtickets, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Checkout errors on cards and EFT, sold out tier confusion, auto selected extra tickets, an unusable Kirstenbosch membership renewal path and instability during Black Friday traffic drive most dissatisfaction, alongside one event whose date changed without notice.
How does Webtickets compare to other Ticketing & Events companies?
Webtickets scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Ticketing & Events, compared to the Ticketing & Events industry average of 1.8. Their strongest theme is Service Quality (4.4); their weakest is Platform Experience (3.2). The top AI-rated Ticketing & Events business on Hellopeter is Webtickets (3.9). How is the AI Score calculated? →
Is Webtickets trustworthy?
Webtickets has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 115 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 19 hours 31 min. Hellopeter has tracked Webtickets across 401 total reviews. How is the TrustIndex calculated? →
Recent reviews (115)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2022
Extremely poor customer service.
I am extremely disappointed with the service I received from Webtickets regarding the lineup change for an event I purchased tickets for. The biggest concern is the lack of proper communication regarding the changes. I was never directly informed via *** or any other official communication. Instead, I only found out about the lineup change through a friend. When I requested proof of communication, no satisfactory evidence was provided. I subsequently requested a refund because the lineup change affected my decision to attend the event. However, the lack of proper communication and the failure to address my concerns satisfactorily have left me frustrated and disappointed as a customer. It is unacceptable for customers to pay for an event and then be left in the dark about significant changes. Customers deserve transparency, timely communication, and professional service, especially when their money is involved. I have made attempts to resolve this matter directly with Webtickets, but the poor communication has left me with no choice but to consider escalating the matter further. I would not recommend Webtickets based on my experience with their customer service. I expect Webtickets to take accountability, provide proof of any communication they claim was sent, and resolve my refund request without further unnecessary delays. I hope this review encourages Webtickets to improve its communication and customer service so that other customers do not have to experience the same frustration.
1 reviews | Active since Dec 2022
Extremely poor customer service.
I am extremely disappointed with the service I received from Webtickets regarding the lineup change for an event I purchased tickets for. The biggest concern is the lack of proper communication regarding the changes. I was never directly informed via *** or any other official communication. Instead, I only found out about the lineup change through a friend. When I requested proof of communication, no satisfactory evidence was provided. I subsequently requested a refund because the lineup change affected my decision to attend the event. However, the lack of proper communication and the failure to address my concerns satisfactorily have left me frustrated and disappointed as a customer. It is unacceptable for customers to pay for an event and then be left in the dark about significant changes. Customers deserve transparency, timely communication, and professional service, especially when their money is involved. I have made attempts to resolve this matter directly with Webtickets, but the poor communication has left me with no choice but to consider escalating the matter further. I would not recommend Webtickets based on my experience with their customer service. I expect Webtickets to take accountability, provide proof of any communication they claim was sent, and resolve my refund request without further unnecessary delays. I hope this review encourages Webtickets to improve its communication and customer service so that other customers do not have to experience the same frustration.
1 reviews | Active since Jul 2016
Excellent service from Webtickets to correct my error
Thank you to Webtickets and specifically to Nev for the excellent service and assistance when I needed to correct a booking. There is seldom such efficent and helpful service to consumers and I really do appreciate it when I come across it. Thank you!
1 reviews | Active since Jul 2016
Excellent service from Webtickets to correct my error
Thank you to Webtickets and specifically to Nev for the excellent service and assistance when I needed to correct a booking. There is seldom such efficent and helpful service to consumers and I really do appreciate it when I come across it. Thank you!
1 reviews | Active since Oct 2026
Exceptional, Compassionate Service from Sabri at Webtickets ⭐⭐⭐⭐⭐
Exceptional, Compassionate Service from Sabri at Webtickets ⭐⭐⭐⭐⭐ I want to express my deepest gratitude to Sabri from the Webtickets Refunds Department. During an extremely difficult time following a sudden family bereavement, Sabri handled my refund request with genuine compassion, empathy, and remarkable efficiency. From the initial guidance to escalating the request and processing the refund, the entire process was quick, seamless, and completely stress-free. In times of grief, having someone treat you with such kindness and professionalism makes a world of difference. Thank you, Sabri, and thank you Webtickets, for such outstanding customer support!
1 reviews | Active since Oct 2026
Exceptional, Compassionate Service from Sabri at Webtickets ⭐⭐⭐⭐⭐
Exceptional, Compassionate Service from Sabri at Webtickets ⭐⭐⭐⭐⭐ I want to express my deepest gratitude to Sabri from the Webtickets Refunds Department. During an extremely difficult time following a sudden family bereavement, Sabri handled my refund request with genuine compassion, empathy, and remarkable efficiency. From the initial guidance to escalating the request and processing the refund, the entire process was quick, seamless, and completely stress-free. In times of grief, having someone treat you with such kindness and professionalism makes a world of difference. Thank you, Sabri, and thank you Webtickets, for such outstanding customer support!
1 reviews | Active since Sept 2026
Webtickets have great customer support
Webtickets have great customer support. I made a silly mistake booking the wrong dates and they helped me move them in a few minutes... and on a Sunday.
1 reviews | Active since Sept 2026
Webtickets have great customer support
Webtickets have great customer support. I made a silly mistake booking the wrong dates and they helped me move them in a few minutes... and on a Sunday.
1 reviews | Active since May 2025
My first time using it but I feel like I've using for year great experience
My first time using it but I feel like I've using for year great experience
1 reviews | Active since May 2025
My first time using it but I feel like I've using for year great experience
My first time using it but I feel like I've using for year great experience