Extremely poor customer service.

I am extremely disappointed with the service I received from Webtickets regarding the lineup change for an event I purchased tickets for.

The biggest concern is the lack of proper communication regarding the changes. I was never directly informed via *** or any other official communication. Instead, I only found out about the lineup change through a friend. When I requested proof of communication, no satisfactory evidence was provided.

I subsequently requested a refund because the lineup change affected my decision to attend the event. However, the lack of proper communication and the failure to address my concerns satisfactorily have left me frustrated and disappointed as a customer.

It is unacceptable for customers to pay for an event and then be left in the dark about significant changes. Customers deserve transparency, timely communication, and professional service, especially when their money is involved.

I have made attempts to resolve this matter directly with Webtickets, but the poor communication has left me with no choice but to consider escalating the matter further.

I would not recommend Webtickets based on my experience with their customer service. I expect Webtickets to take accountability, provide proof of any communication they claim was sent, and resolve my refund request without further unnecessary delays.

I hope this review encourages Webtickets to improve its communication and customer service so that other customers do not have to experience the same frustration.