Virseker
Verified Business
|4.6|1,331 Reviews (last 12 months)|Responds in 24m
Virseker
Verified Business
|4.6
1,331 Reviews (last 12 months)
Responds in 24m
Scores reflect the Overall AI Score for each category
Virseker
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Virseker earns its strongest praise for its people. Customers consistently highlight friendly, knowledgeable consultants who serve them in Afrikaans and who willingly renegotiate premiums on request. Agent Quality and Customer Care (4.2) is the clear standout. A recurring theme, however, is that the experience changes once a claim is lodged, with Claims Handling (3.1) and Repair and Service Provider Quality (2.4) attracting delays and accountability complaints.
Replied to 99% of negative reviews
Reply time on negative reviews: 1h 15m
TrustIndex
9.9
Ranking
#16
in Home Insurance
Reply Time
24m
NPS Score
43
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 1h 15m
Oct '25 - Sep '26
Based on recent customer reviews, Virseker earns its strongest praise for its people. Customers consistently highlight friendly, knowledgeable consultants who serve them in Afrikaans and who willingly renegotiate premiums on request. Agent Quality and Customer Care (4.2) is the clear standout. A recurring theme, however, is that the experience changes once a claim is lodged, with Claims Handling (3.1) and Repair and Service Provider Quality (2.4) attracting delays and accountability complaints.
Virseker's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants again and again, with Wayne Mathane, Camille Louw and Lee-Ann George singled out for patience, product knowledge and warmth. Afrikaans service and genuine care for pensioners are described as the reason many clients stay.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2012
My call lasted about 5 minutes.All my issues was proptly adressed and on the dot.They had my information at hand,knew exactly what I was talking about and had the know how to respond.Thanks to your friendly and helpfull staff.This the best customer service I had in a long time.
1 reviews | Active since Sept 2012
My call lasted about 5 minutes.All my issues was proptly adressed and on the dot.They had my information at hand,knew exactly what I was talking about and had the know how to respond.Thanks to your friendly and helpfull staff.This the best customer service I had in a long time.
1 reviews | Active since Sept 2026
Mia Parsons from Virseker was extremely helpful and sympathetic after a devastating storm with gailforce wind, rain and hail caused carnage at my property. Thank you for your superb skills and professionalism Mia! A true gem to Virseker!! Dealing with Virseker always a pleasure!
1 reviews | Active since Sept 2026
Mia Parsons from Virseker was extremely helpful and sympathetic after a devastating storm with gailforce wind, rain and hail caused carnage at my property. Thank you for your superb skills and professionalism Mia! A true gem to Virseker!! Dealing with Virseker always a pleasure!
The most common complaint about Virseker, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward claims are logged in minutes and some settle within days, but customers describe rejected household and building claims discovered only by chasing, written off vehicles awaiting payout for weeks, and assessor findings they dispute.
Virseker scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Repair Quality (2.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Virseker has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 1,331 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 1 hour 15 min. Hellopeter has tracked Virseker across 8,044 total reviews. How is the TrustIndex calculated? →