Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Virseker earns its strongest praise for its people. Customers consistently highlight friendly, knowledgeable consultants who serve them in Afrikaans and who willingly renegotiate premiums on request. Agent Quality and Customer Care (4.2) is the clear standout. A recurring theme, however, is that the experience changes once a claim is lodged, with Claims Handling (3.1) and Repair and Service Provider Quality (2.4) attracting delays and accountability complaints.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants again and again, with Wayne Mathane, Camille Louw and Lee-Ann George singled out for patience, product knowledge and warmth. Afrikaans service and genuine care for pensioners are described as the reason many clients stay.
Replied to 100% of negative reviews
Reply time on negative reviews: 43m
TrustIndex
10
Perfect Score
Ranking
#14
in Home Insurance
Reply Time
21m
NPS Score
44
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 43m
Nov '25 - Oct '26
Frequently Asked Questions About Virseker
What do customers say about Virseker?
Based on recent customer reviews, Virseker earns its strongest praise for its people. Customers consistently highlight friendly, knowledgeable consultants who serve them in Afrikaans and who willingly renegotiate premiums on request. Agent Quality and Customer Care (4.2) is the clear standout. A recurring theme, however, is that the experience changes once a claim is lodged, with Claims Handling (3.1) and Repair and Service Provider Quality (2.4) attracting delays and accountability complaints.
What is Virseker's biggest strength?
Virseker's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants again and again, with Wayne Mathane, Camille Louw and Lee-Ann George singled out for patience, product knowledge and warmth. Afrikaans service and genuine care for pensioners are described as the reason many clients stay.
What are the most common complaints about Virseker?
The most common complaint about Virseker, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Straightforward claims are logged in minutes and some settle within days, but customers describe rejected household and building claims discovered only by chasing, written off vehicles awaiting payout for weeks, and assessor findings they dispute.
How does Virseker compare to other Car Insurance companies?
Virseker scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Repair Quality (2.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Virseker trustworthy?
Virseker has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,409 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 43 min. Hellopeter has tracked Virseker across 8,203 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,409)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2021
BLY WEG VAN VERSEKER AF. HULE SAL ALES DOEN IN HUL VERMOER OM HUL KLIENTE NIE TE ASSIST MET BETALING
This is my second claim which they contested, the first claim verseker chose their own supplier to make myself a wedding ring worth R22500, which after 5 months of wearing the ring the Mabe pearl just fell out effortlessly, they did not want to give me the amount rather just R8000 of which I did not know where the rest of the money goes. 2nd claim was with my phone, they evaluated my my phone and the technician told me over the phone it's due to a power surge that my motherboard was damaged and they won't be able to fix it but they send an opposite report to the insurance that my phone was impacted by other means which the insurance do not pay for it. This was really confusing but infact my phone was on charge and with the heavy weather a few moths ago the electricity went on and off. I went as quickly as I could to take my phone off the charge but it was too late and the phone never worked again so I opened a claim. Just to find out today my claim will not be payed or phone replaced. The lady that was talking was very arrogant and try to set me straight even saying but I'm access fee was anyway R1700 and the phone only over R4000 so I would anyway lose but I told her it's mos not for her to decided and also that my phone was not specified on the list. So now I don't know, it's like they want every excuse to not assist me in my claim. Im fed up and would advise you to not option for their insurance as they present them well but in fact they are the worst when it comes to assisting their clients.It seems like honest people are disadvantaged and the ***** is now more inside the system rather then from the clients side.
1 reviews | Active since Nov 2021
BLY WEG VAN VERSEKER AF. HULE SAL ALES DOEN IN HUL VERMOER OM HUL KLIENTE NIE TE ASSIST MET BETALING
This is my second claim which they contested, the first claim verseker chose their own supplier to make myself a wedding ring worth R22500, which after 5 months of wearing the ring the Mabe pearl just fell out effortlessly, they did not want to give me the amount rather just R8000 of which I did not know where the rest of the money goes. 2nd claim was with my phone, they evaluated my my phone and the technician told me over the phone it's due to a power surge that my motherboard was damaged and they won't be able to fix it but they send an opposite report to the insurance that my phone was impacted by other means which the insurance do not pay for it. This was really confusing but infact my phone was on charge and with the heavy weather a few moths ago the electricity went on and off. I went as quickly as I could to take my phone off the charge but it was too late and the phone never worked again so I opened a claim. Just to find out today my claim will not be payed or phone replaced. The lady that was talking was very arrogant and try to set me straight even saying but I'm access fee was anyway R1700 and the phone only over R4000 so I would anyway lose but I told her it's mos not for her to decided and also that my phone was not specified on the list. So now I don't know, it's like they want every excuse to not assist me in my claim. Im fed up and would advise you to not option for their insurance as they present them well but in fact they are the worst when it comes to assisting their clients.It seems like honest people are disadvantaged and the ***** is now more inside the system rather then from the clients side.
1 reviews | Active since Nov 2022
A claim was logged with Leigh
A claim was logged with Leigh. Her conduct and assistance was top notch - professional, knowledgeable and savvy. She clearly knows and enjoys what she's doing. It was reassuring to be assisted by her. Well done, Leigh. Appreciation.
1 reviews | Active since Nov 2022
A claim was logged with Leigh
A claim was logged with Leigh. Her conduct and assistance was top notch - professional, knowledgeable and savvy. She clearly knows and enjoys what she's doing. It was reassuring to be assisted by her. Well done, Leigh. Appreciation.
1 reviews | Active since Oct 2026
Great experience
I had a really great experience with Virseker! I dealt with Justin and Andre, and both were incredibly friendly, professional, and supportive throughout the process. They made me feel welcome, took the time to assist me, and made the whole experience pleasant and stress-free. It's refreshing to deal with people who genuinely care about providing good service. Thank you, Justin and Andre, for the excellent assistance. Highly recommended!
1 reviews | Active since Oct 2026
Great experience
I had a really great experience with Virseker! I dealt with Justin and Andre, and both were incredibly friendly, professional, and supportive throughout the process. They made me feel welcome, took the time to assist me, and made the whole experience pleasant and stress-free. It's refreshing to deal with people who genuinely care about providing good service. Thank you, Justin and Andre, for the excellent assistance. Highly recommended!