BLY WEG VAN VERSEKER AF. HULE SAL ALES DOEN IN HUL VERMOER OM HUL KLIENTE NIE TE ASSIST MET BETALING

This is my second claim which they contested, the first claim verseker chose their own supplier to make myself a wedding ring worth R22500, which after 5 months of wearing the ring the Mabe pearl just fell out effortlessly, they did not want to give me the amount rather just R8000 of which I did not know where the rest of the money goes. 2nd claim was with my phone, they evaluated my my phone and the technician told me over the phone it's due to a power surge that my motherboard was damaged and they won't be able to fix it but they send an opposite report to the insurance that my phone was impacted by other means which the insurance do not pay for it. This was really confusing but infact my phone was on charge and with the heavy weather a few moths ago the electricity went on and off. I went as quickly as I could to take my phone off the charge but it was too late and the phone never worked again so I opened a claim. Just to find out today my claim will not be payed or phone replaced. The lady that was talking was very arrogant and try to set me straight even saying but I'm access fee was anyway R1700 and the phone only over R4000 so I would anyway lose but I told her it's mos not for her to decided and also that my phone was not specified on the list. So now I don't know, it's like they want every excuse to not assist me in my claim. Im fed up and would advise you to not option for their insurance as they present them well but in fact they are the worst when it comes to assisting their clients.It seems like honest people are disadvantaged and the ***** is now more inside the system rather then from the clients side.