Based on recent customer reviews, Ver-tex Solutions is heavily criticised for its debt collection conduct. Consumers report repeated daily calls from rotating numbers, agents visiting and phoning workplaces, and contact with family members, colleagues and wrong numbers, which many describe as POPIA and National Credit Act breaches. Frequent complaints involve prescribed or already settled accounts, conflicting settlement figures, unexplained fees, early or double debit orders, refund delays, and long waits for paid-up letters. Agents are often called rude, dismissive or quick to hang up, though one consultant earned praise for persistent, empathetic follow-through.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 49m
TrustIndex
2.5
Ranking
#1
in Collections
Reply Time
1h 49m
NPS Score
-75
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Ver-tex Solutions
What do customers say about Ver-tex Solutions?
Based on recent customer reviews, Ver-tex Solutions is heavily criticised for its debt collection conduct. Consumers report repeated daily calls from rotating numbers, agents visiting and phoning workplaces, and contact with family members, colleagues and wrong numbers, which many describe as POPIA and National Credit Act breaches. Frequent complaints involve prescribed or already settled accounts, conflicting settlement figures, unexplained fees, early or double debit orders, refund delays, and long waits for paid-up letters. Agents are often called rude, dismissive or quick to hang up, though one consultant earned praise for persistent, empathetic follow-through.
Is Ver-tex Solutions trustworthy?
Ver-tex Solutions has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 49 min. Hellopeter has tracked Ver-tex Solutions across 362 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Final comment .
The call centre agents are the rudest people in the planet . You cannot call a person and tell them to not make excuses to pay back the money that was borrowed as if the money owed is to the person directly like I borrowed it from your mother ? I was contemplating ending my life at least that way I won't be spoken to like I am not a person and that definitely pushed me more . Thank you as a company for allowing such people to work there and not having any consequences for this kind of behaviour or teaching people basic human decency doesn't apply
1 reviews | Active since Oct 2026
Final comment .
The call centre agents are the rudest people in the planet . You cannot call a person and tell them to not make excuses to pay back the money that was borrowed as if the money owed is to the person directly like I borrowed it from your mother ? I was contemplating ending my life at least that way I won't be spoken to like I am not a person and that definitely pushed me more . Thank you as a company for allowing such people to work there and not having any consequences for this kind of behaviour or teaching people basic human decency doesn't apply
1 reviews | Active since Jun 2018
Harassing me to speak to someone I don't know!
They have been calling me for about the last week 3 times per day asking to speak to someone I don't know! The first two times saying I don't know the person was cute, now it is getting ridiculous. I don't know the person you are looking for, what else must I do?? The last person phoning put the phone down in my ear! Ridiculous, how difficult is it to make a note that the number is wrong or recorded wrong?? Do BETTER!!!!
1 reviews | Active since Jun 2018
Harassing me to speak to someone I don't know!
They have been calling me for about the last week 3 times per day asking to speak to someone I don't know! The first two times saying I don't know the person was cute, now it is getting ridiculous. I don't know the person you are looking for, what else must I do?? The last person phoning put the phone down in my ear! Ridiculous, how difficult is it to make a note that the number is wrong or recorded wrong?? Do BETTER!!!!
1 reviews | Active since Sept 2026
Company taking over accounts wrongfully
Good day, this company's consultants are phoning the wrong people and/or coluding with financial institutions *****ulently.
1 reviews | Active since Sept 2026
Company taking over accounts wrongfully
Good day, this company's consultants are phoning the wrong people and/or coluding with financial institutions *****ulently.
1 reviews | Active since Mar 2022
Debt collectors that do not follow rules.
Vertex Solutions should be investigated by the Ncr please as soon as possible. They come to workplaces threatening us regarding unsecured debt collections. They came twice to my workplace and I know that this broke me and caused so much embarrassment. Can this reach the council of debt collectors.
1 reviews | Active since Mar 2022
Debt collectors that do not follow rules.
Vertex Solutions should be investigated by the Ncr please as soon as possible. They come to workplaces threatening us regarding unsecured debt collections. They came twice to my workplace and I know that this broke me and caused so much embarrassment. Can this reach the council of debt collectors.
1 reviews | Active since May 2011
Unacceptable Harassment and Rude Conduct by Vertex Solutions Agents
I am deeply disappointed and frustrated by the unprofessional, hostile treatment I experienced from Vertex Solutions today. As a consumer currently under formal debt review, I am legally protected, and all financial arrangements and communications regarding my accounts must go through my debt counsellor. Despite explaining my debt review status to the first agent who called, she completely ignored the law and aggressively attempted to force me into making a direct payment arrangement. Throughout the call, this agent continuously raised her voice at me, talking over me and demanding that I hand over my personal details. When I firmly instructed her to cease contacting me directly and to liaise with my debt counsellor instead, she abruptly hung up the phone. To make matters worse, merely five minutes later, a second agent called me—this time on my work telephone line. Harassing me at my place of employment after I explicitly stated my legal status and requested contact through my counsellor is completely unacceptable and breaches consumer boundary standards. Vertex Solutions, stop harassing me directly, respect the National Credit Act regarding debt review, and train your personnel on basic professional courtesy. I demand that you remove my workplace contact details from your immediate dialler and direct all further correspondence strictly to my debt counsellor.
1 reviews | Active since May 2011
Unacceptable Harassment and Rude Conduct by Vertex Solutions Agents
I am deeply disappointed and frustrated by the unprofessional, hostile treatment I experienced from Vertex Solutions today. As a consumer currently under formal debt review, I am legally protected, and all financial arrangements and communications regarding my accounts must go through my debt counsellor. Despite explaining my debt review status to the first agent who called, she completely ignored the law and aggressively attempted to force me into making a direct payment arrangement. Throughout the call, this agent continuously raised her voice at me, talking over me and demanding that I hand over my personal details. When I firmly instructed her to cease contacting me directly and to liaise with my debt counsellor instead, she abruptly hung up the phone. To make matters worse, merely five minutes later, a second agent called me—this time on my work telephone line. Harassing me at my place of employment after I explicitly stated my legal status and requested contact through my counsellor is completely unacceptable and breaches consumer boundary standards. Vertex Solutions, stop harassing me directly, respect the National Credit Act regarding debt review, and train your personnel on basic professional courtesy. I demand that you remove my workplace contact details from your immediate dialler and direct all further correspondence strictly to my debt counsellor.
1 reviews | Active since Aug 2026
Unprofessional behaviour
Yesterday, I received an email regarding my account, which I acknowledged and took note of. However, this morning I received a call from an agent named Sino. During our conversation, Sino was extremely rude and unprofessional and proceeded to terminate the call while we were still in the middle of the discussion, without giving me an opportunity to finish the conversation. I subsequently called again and spoke to an agent named Tshenolo Makama. Unfortunately, I experienced similar unprofessional and impatient behaviour from him. What concerns me even more is that, during our conversation, he did not mute the call and proceeded to speak to his supervisor about me, referring to me as a “child” and discussing how they had apparently been hanging up my calls. I find this behaviour completely unacceptable and disrespectful. Regardless of my account status or circumstances, I am still entitled to be treated with professionalism, dignity and respect when communicating with your company. I would therefore like this matter to be formally investigated. I request that the relevant call recordings be reviewed and that I receive a written explanation regarding the conduct of both agents. I also expect to be informed of what steps will be taken to ensure that I am treated professionally in all future communication regarding my account. I am willing to engage constructively regarding my account and resolve the matter, but I will not accept disrespectful, insulting or unprofessional treatment from your representatives.
1 reviews | Active since Aug 2026
Unprofessional behaviour
Yesterday, I received an email regarding my account, which I acknowledged and took note of. However, this morning I received a call from an agent named Sino. During our conversation, Sino was extremely rude and unprofessional and proceeded to terminate the call while we were still in the middle of the discussion, without giving me an opportunity to finish the conversation. I subsequently called again and spoke to an agent named Tshenolo Makama. Unfortunately, I experienced similar unprofessional and impatient behaviour from him. What concerns me even more is that, during our conversation, he did not mute the call and proceeded to speak to his supervisor about me, referring to me as a “child” and discussing how they had apparently been hanging up my calls. I find this behaviour completely unacceptable and disrespectful. Regardless of my account status or circumstances, I am still entitled to be treated with professionalism, dignity and respect when communicating with your company. I would therefore like this matter to be formally investigated. I request that the relevant call recordings be reviewed and that I receive a written explanation regarding the conduct of both agents. I also expect to be informed of what steps will be taken to ensure that I am treated professionally in all future communication regarding my account. I am willing to engage constructively regarding my account and resolve the matter, but I will not accept disrespectful, insulting or unprofessional treatment from your representatives.
1 reviews | Active since Jun 2017
Account was settled with the store why call me when I have provided you with proof that I have paid the account.
I had an account with Tenacity which I settled with Tenacity as they were offering me a discount, I settled the account received a settlement letter from them and when I received a call from Vertex Solution who informed me that my account was handed over by Tenacity, I explained to them that I have settled the account and shared the settlement letter with them 5 times, but to my very annoyed and surprise I still get calls and the amount is increasing as the consultants are saying I am charged for calls, SMSs and e-mails send. WHY CALL ME? when I have informed you numeral times that I have settled the account 2 years ago. Please sort your issues with Tenacity as they were not suppose to accept my settlement money and redirect me to Vertex Solutions to pay.
1 reviews | Active since Jun 2017
Account was settled with the store why call me when I have provided you with proof that I have paid the account.
I had an account with Tenacity which I settled with Tenacity as they were offering me a discount, I settled the account received a settlement letter from them and when I received a call from Vertex Solution who informed me that my account was handed over by Tenacity, I explained to them that I have settled the account and shared the settlement letter with them 5 times, but to my very annoyed and surprise I still get calls and the amount is increasing as the consultants are saying I am charged for calls, SMSs and e-mails send. WHY CALL ME? when I have informed you numeral times that I have settled the account 2 years ago. Please sort your issues with Tenacity as they were not suppose to accept my settlement money and redirect me to Vertex Solutions to pay.
1 reviews | Active since Mar 2020
Awaiting for paid up letter since 2025 yo update my information at capitec bank
Since last year waiting for paid up letter from this company at capitec they handed me over when they request a paid up letter from vertex solution no one sent
1 reviews | Active since Mar 2020
Awaiting for paid up letter since 2025 yo update my information at capitec bank
Since last year waiting for paid up letter from this company at capitec they handed me over when they request a paid up letter from vertex solution no one sent