Unacceptable Harassment and Rude Conduct by Vertex Solutions Agents

I am deeply disappointed and frustrated by the unprofessional, hostile treatment I experienced from Vertex Solutions today.

As a consumer currently under formal debt review, I am legally protected, and all financial arrangements and communications regarding my accounts must go through my debt counsellor. Despite explaining my debt review status to the first agent who called, she completely ignored the law and aggressively attempted to force me into making a direct payment arrangement.

Throughout the call, this agent continuously raised her voice at me, talking over me and demanding that I hand over my personal details. When I firmly instructed her to cease contacting me directly and to liaise with my debt counsellor instead, she abruptly hung up the phone.

To make matters worse, merely five minutes later, a second agent called me—this time on my work telephone line. Harassing me at my place of employment after I explicitly stated my legal status and requested contact through my counsellor is completely unacceptable and breaches consumer boundary standards.

Vertex Solutions, stop harassing me directly, respect the National Credit Act regarding debt review, and train your personnel on basic professional courtesy. I demand that you remove my workplace contact details from your immediate dialler and direct all further correspondence strictly to my debt counsellor.