Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vantage Debt Management presents a sharply divided experience. Customers repeatedly praise named consultants during onboarding for clear explanations and warmth, reflected in Customer Service & Professional Guidance (2.6). However, a dominant recurring theme is the collapse of service after sign up, with Trust, Transparency & Compliance (1.4) and Billing, Payments & Financial Accuracy (1.5) weighed down by unresolved debt review flags, unauthorised debits and missing clearance certificates.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants such as Sibusiso Booi, Zaakirah, Bridget, Plamedi and Avuyile as patient, knowledgeable and reassuring during onboarding, describing calls that made a stressful financial situation feel manageable and genuinely supported.
Replied to 78% of negative reviews
Reply time on negative reviews: 383h 5m
TrustIndex
4.4
Reply Time
372h 13m
NPS Score
-23
Recommended: Unlikely
Replied to 78% of negative reviews
Reply time on negative reviews: 383h 5m
Nov '25 - Oct '26
Frequently Asked Questions About Vantage Debt Management
What do customers say about Vantage Debt Management?
Based on recent customer reviews, Vantage Debt Management presents a sharply divided experience. Customers repeatedly praise named consultants during onboarding for clear explanations and warmth, reflected in Customer Service & Professional Guidance (2.6). However, a dominant recurring theme is the collapse of service after sign up, with Trust, Transparency & Compliance (1.4) and Billing, Payments & Financial Accuracy (1.5) weighed down by unresolved debt review flags, unauthorised debits and missing clearance certificates.
What is Vantage Debt Management's biggest strength?
Vantage Debt Management's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants such as Sibusiso Booi, Zaakirah, Bridget, Plamedi and Avuyile as patient, knowledgeable and reassuring during onboarding, describing calls that made a stressful financial situation feel manageable and genuinely supported.
What are the most common complaints about Vantage Debt Management?
The most common complaint about Vantage Debt Management, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, phone lines that ring out or drop, silent WhatsApp channels and promised manager callbacks that never arrive. Customers describe sending repeated follow ups over weeks before receiving any acknowledgement.
How does Vantage Debt Management compare to other Debt Management companies?
Vantage Debt Management scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.2); their weakest is Clearance & Credit (1.3). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Vantage Debt Management trustworthy?
Vantage Debt Management has a TrustIndex of 4.4 out of 10 on Hellopeter, based on 144 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 383 hours 5 min. Hellopeter has tracked Vantage Debt Management across 442 total reviews. How is the TrustIndex calculated? →
Recent reviews (144)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
They were debiting R1250 a month for 3 months and no account was paid. Lost my job and I called
I was put under debt review for cancelling their services
1 reviews | Active since Dec 2021
They were debiting R1250 a month for 3 months and no account was paid. Lost my job and I called
I was put under debt review for cancelling their services
1 reviews | Active since Feb 2026
Concern About Debt Review Promises and Increasing Monthly Instalment
I am extremely dissatisfied with my experience with this debt-review company. When I signed up, the gentleman who assisted me assured me that my monthly instalment would never increase, that I did not need to worry, and that my debt-review arrangement would run for 67 months. I relied on these assurances when I decided to proceed. However, my monthly payment started at R6,000, increased to R7,050 after three months, and then increased again to R7,345 after a further four months. I have now been advised that my payment could increase by approximately another R1,100 because of a revised *** repayment proposal. This is extremely concerning and frustrating because the arrangement I am experiencing is not what I understood I was signing up for. I am struggling to understand why my payments keep increasing when I was assured that they would never do so. I believe this matter requires a proper explanation and investigation. I want the company to provide my original agreement, a full breakdown of my payments and fees, and a clear explanation of why my instalments have increased. I also want to understand my legal options regarding the arrangement, as I am no longer satisfied with the service I have received. I hope the company takes my concerns seriously and provides a transparent, written response.
1 reviews | Active since Feb 2026
Concern About Debt Review Promises and Increasing Monthly Instalment
I am extremely dissatisfied with my experience with this debt-review company. When I signed up, the gentleman who assisted me assured me that my monthly instalment would never increase, that I did not need to worry, and that my debt-review arrangement would run for 67 months. I relied on these assurances when I decided to proceed. However, my monthly payment started at R6,000, increased to R7,050 after three months, and then increased again to R7,345 after a further four months. I have now been advised that my payment could increase by approximately another R1,100 because of a revised *** repayment proposal. This is extremely concerning and frustrating because the arrangement I am experiencing is not what I understood I was signing up for. I am struggling to understand why my payments keep increasing when I was assured that they would never do so. I believe this matter requires a proper explanation and investigation. I want the company to provide my original agreement, a full breakdown of my payments and fees, and a clear explanation of why my instalments have increased. I also want to understand my legal options regarding the arrangement, as I am no longer satisfied with the service I have received. I hope the company takes my concerns seriously and provides a transparent, written response.
1 reviews | Active since Dec 2025
Dissappointed Client
I am writing to formally request a clearance letter confirming that my debt review agreement with your company has been cleared. I requested a clearance letter and have sent multiple emails and to date since June i have not recieved any feedback. I am still struggling to obtain a simple clearance letter. This situation has left me frustrated and dissatisfied with the service I have received from your company. at the end of my agreement - i kept to my side paying every month but you guys are not doing your part. I therefore kindly request that you urgently issue my debt review clearance letter without any further delays. Please treat this matter with the urgency it deserves and provide the document as soon as possible. Should this matter not be resolved promptly, I will have no choice but to escalate the issue to the relevant regulatory authorities. I look forward to your urgent response.
1 reviews | Active since Dec 2025
Dissappointed Client
I am writing to formally request a clearance letter confirming that my debt review agreement with your company has been cleared. I requested a clearance letter and have sent multiple emails and to date since June i have not recieved any feedback. I am still struggling to obtain a simple clearance letter. This situation has left me frustrated and dissatisfied with the service I have received from your company. at the end of my agreement - i kept to my side paying every month but you guys are not doing your part. I therefore kindly request that you urgently issue my debt review clearance letter without any further delays. Please treat this matter with the urgency it deserves and provide the document as soon as possible. Should this matter not be resolved promptly, I will have no choice but to escalate the issue to the relevant regulatory authorities. I look forward to your urgent response.
1 reviews | Active since Oct 2021
Less than poor service.
The worst service provider in South Africa. They promise the world but NO SERVICE DELIVERY!!!! How do your company deduct money from a client but don't pay there creditors. Now I have to deal with multiple lawsuits due to non payment from your side. ANYONE looking for help in this field DON'T USE THIS COMPANY!!!!!
1 reviews | Active since Oct 2021
Less than poor service.
The worst service provider in South Africa. They promise the world but NO SERVICE DELIVERY!!!! How do your company deduct money from a client but don't pay there creditors. Now I have to deal with multiple lawsuits due to non payment from your side. ANYONE looking for help in this field DON'T USE THIS COMPANY!!!!!
1 reviews | Active since Oct 2026
I started with Vintage Debt Management when I was struggling to keep up with my monthly payments
I started with Vintage Debt Management when I was struggling to keep up with my monthly payments. My debt counsellor, Victoria , was very transparent, explained all the fees under the National Credit Act, and walked me through the restructured payment plan. Once the process was logged, the constant calls from creditors stopped completely, which took a massive weight off my shoulders. Communication was steady and helpful whenever I have a question .
1 reviews | Active since Oct 2026
I started with Vintage Debt Management when I was struggling to keep up with my monthly payments
I started with Vintage Debt Management when I was struggling to keep up with my monthly payments. My debt counsellor, Victoria , was very transparent, explained all the fees under the National Credit Act, and walked me through the restructured payment plan. Once the process was logged, the constant calls from creditors stopped completely, which took a massive weight off my shoulders. Communication was steady and helpful whenever I have a question .
1 reviews | Active since Dec 2022
Graet experience and the consultants were patient and willing to help
Graet experience and the consultants were patient and willing to help
1 reviews | Active since Dec 2022
Graet experience and the consultants were patient and willing to help
Graet experience and the consultants were patient and willing to help