Concern About Debt Review Promises and Increasing Monthly Instalment

I am extremely dissatisfied with my experience with this debt-review company.

When I signed up, the gentleman who assisted me assured me that my monthly instalment would never increase, that I did not need to worry, and that my debt-review arrangement would run for 67 months. I relied on these assurances when I decided to proceed.

However, my monthly payment started at R6,000, increased to R7,050 after three months, and then increased again to R7,345 after a further four months.

I have now been advised that my payment could increase by approximately another R1,100 because of a revised *** repayment proposal.

This is extremely concerning and frustrating because the arrangement I am experiencing is not what I understood I was signing up for. I am struggling to understand why my payments keep increasing when I was assured that they would never do so.

I believe this matter requires a proper explanation and investigation. I want the company to provide my original agreement, a full breakdown of my payments and fees, and a clear explanation of why my instalments have increased.

I also want to understand my legal options regarding the arrangement, as I am no longer satisfied with the service I have received.

I hope the company takes my concerns seriously and provides a transparent, written response.