Based on recent customer reviews, Van De Venter Mojapelo Inc draws consistent criticism over delayed paid-up letters and credit bureau updates, with customers reporting settled Nedbank, Telkom, Truworths and Cell C accounts still reflecting as overdue months later. Complainants describe unanswered emails, WhatsApp and live chat queries, agents unable to trace reference numbers, and unauthorised debit order deductions. Several raise National Credit Act in duplum and POPIA concerns, including personal information sent to the wrong recipients. One reviewer appreciated a written apology, and a team leader was praised for professionalism.
TrustIndex
1.9
NPS Score
-63
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Van De Venter Mojapelo Inc
What do customers say about Van De Venter Mojapelo Inc?
Based on recent customer reviews, Van De Venter Mojapelo Inc draws consistent criticism over delayed paid-up letters and credit bureau updates, with customers reporting settled Nedbank, Telkom, Truworths and Cell C accounts still reflecting as overdue months later. Complainants describe unanswered emails, WhatsApp and live chat queries, agents unable to trace reference numbers, and unauthorised debit order deductions. Several raise National Credit Act in duplum and POPIA concerns, including personal information sent to the wrong recipients. One reviewer appreciated a written apology, and a team leader was praised for professionalism.
Is Van De Venter Mojapelo Inc trustworthy?
Van De Venter Mojapelo Inc has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Van De Venter Mojapelo Inc across 642 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Paid, but now told to wait another 21 days
I settled the outstanding amount on this ***, even though it was opened in my name without my knowledge and Vodacom confirmed it was closed on 14 March 2023. When I paid, I was told I would be issued with a paid-up letter once the payment reflected. Now that the payment has gone through, Vodacom is telling me I must wait another 21 days before they can issue it. This is the same story I have heard for three years. I reported this ***, was told it was closed, was chased for money that was never mine, paid it anyway, and I am still being made to wait while my credit profile stays damaged. Every time I get close to a resolution, there is a new delay. I am asking Vodacom to issue the paid-up letter immediately, to instruct the credit bureaus to remove this listing, and to confirm both to me in writing. I should not have to wait another three weeks to fix a problem that I did not cause. Still rated 1 star.
1 reviews | Active since Oct 2025
Paid, but now told to wait another 21 days
I settled the outstanding amount on this ***, even though it was opened in my name without my knowledge and Vodacom confirmed it was closed on 14 March 2023. When I paid, I was told I would be issued with a paid-up letter once the payment reflected. Now that the payment has gone through, Vodacom is telling me I must wait another 21 days before they can issue it. This is the same story I have heard for three years. I reported this ***, was told it was closed, was chased for money that was never mine, paid it anyway, and I am still being made to wait while my credit profile stays damaged. Every time I get close to a resolution, there is a new delay. I am asking Vodacom to issue the paid-up letter immediately, to instruct the credit bureaus to remove this listing, and to confirm both to me in writing. I should not have to wait another three weeks to fix a problem that I did not cause. Still rated 1 star.
1 reviews | Active since Jan 2025
Worst collection ever
I just got a call from a lady from vvm attorneys and wow she was rude, kept on talking, did not want to listen and I think they are full of nonsense, im wondering if there is SQA there or do they even get training or what the hell of a circus they are running there. They dont have telephone manners at all and worst they will never her to collect if they are rude loke that. I think companies should look for other companies to collect for them because we will not pay while the consultants are rude like that.
1 reviews | Active since Jan 2025
Worst collection ever
I just got a call from a lady from vvm attorneys and wow she was rude, kept on talking, did not want to listen and I think they are full of nonsense, im wondering if there is SQA there or do they even get training or what the hell of a circus they are running there. They dont have telephone manners at all and worst they will never her to collect if they are rude loke that. I think companies should look for other companies to collect for them because we will not pay while the consultants are rude like that.
1 reviews | Active since Dec 2023
Refusal to provide a paid up letter
The worst service ever. I have requested a paid up letter from them for the past four months and they are sending me from pillar to post. The agents are so vile and rude also. Don’t even bother to call the help centre.
1 reviews | Active since Dec 2023
Refusal to provide a paid up letter
The worst service ever. I have requested a paid up letter from them for the past four months and they are sending me from pillar to post. The agents are so vile and rude also. Don’t even bother to call the help centre.
1 reviews | Active since Aug 2026
HelloPeter
VVM Ref ***1 Settled 16 Aug - Not Sent to LendPlus - Credit Record Affected VVM Ref ***1 settled on 16 Aug 2026 via EFT. Your portal shows Balance R0.00 Inactive which proves payment received and allocated. But 8 days later LendPlus Loan 862791 still shows Overdue on my credit profile. No settlement file sent to LendPlus, no paid-up letter issued, no bureau update. Live Chat and Telegram have gone mute after formal complaint. Please urgently: 1. Submit settlement confirmation to LendPlus 2. Submit PAID UP update to all credit bureaus (TransUnion, Experian, XDS, Compuscan) with paid date 16 Aug 2026 3. Issue paid-up letter dated 16 Aug 2026 This delay is damaging my credit record. Vukosi Kubayi
1 reviews | Active since Aug 2026
HelloPeter
VVM Ref ***1 Settled 16 Aug - Not Sent to LendPlus - Credit Record Affected VVM Ref ***1 settled on 16 Aug 2026 via EFT. Your portal shows Balance R0.00 Inactive which proves payment received and allocated. But 8 days later LendPlus Loan 862791 still shows Overdue on my credit profile. No settlement file sent to LendPlus, no paid-up letter issued, no bureau update. Live Chat and Telegram have gone mute after formal complaint. Please urgently: 1. Submit settlement confirmation to LendPlus 2. Submit PAID UP update to all credit bureaus (TransUnion, Experian, XDS, Compuscan) with paid date 16 Aug 2026 3. Issue paid-up letter dated 16 Aug 2026 This delay is damaging my credit record. Vukosi Kubayi
1 reviews | Active since Jul 2026
No knowledge of how to do their jobs
They contact Center agents do not know what they are doing. They do not respect popia They do not refer to or review emails sent by clients When given a reference number they send they state that they don’t know the reference number. Honestly poor service
1 reviews | Active since Jul 2026
No knowledge of how to do their jobs
They contact Center agents do not know what they are doing. They do not respect popia They do not refer to or review emails sent by clients When given a reference number they send they state that they don’t know the reference number. Honestly poor service
1 reviews | Active since Mar 2019
Quick to list no effort to clear the listing there after
They listed me for not paying Finchoice which was their legal right but I've paid the account in full and I've asked for paid up letter and I was told that it will take 7 to 21 working days.Today I called making a follow up and told that there are no records showing that I owe then nor the records of the paid up letter that I requested.My Name is still listed if the cleaned me on their side why not on credit bureaus.Quick to list no effort after you've paid.It means you get the double punishment
1 reviews | Active since Mar 2019
Quick to list no effort to clear the listing there after
They listed me for not paying Finchoice which was their legal right but I've paid the account in full and I've asked for paid up letter and I was told that it will take 7 to 21 working days.Today I called making a follow up and told that there are no records showing that I owe then nor the records of the paid up letter that I requested.My Name is still listed if the cleaned me on their side why not on credit bureaus.Quick to list no effort after you've paid.It means you get the double punishment
1 reviews | Active since Jul 2017
This company violates POPIA
Your debt collectors are lazy, roll their files and ignore it when I tell them I am not the person they are looking for. They have repeatedly violated the POPI act by sending me an sms with the person's personal information anyway. I have sent several Whatsapp messages and informed the people calling for months that I am not the person they are looking for. I am a woman they are looking for a man. If they do not stop harassing me I will start looking into reporting their violations.
1 reviews | Active since Jul 2017
This company violates POPIA
Your debt collectors are lazy, roll their files and ignore it when I tell them I am not the person they are looking for. They have repeatedly violated the POPI act by sending me an sms with the person's personal information anyway. I have sent several Whatsapp messages and informed the people calling for months that I am not the person they are looking for. I am a woman they are looking for a man. If they do not stop harassing me I will start looking into reporting their violations.