Paid, but now told to wait another 21 days

I settled the outstanding amount on this ***, even though it was opened in my name without my knowledge and Vodacom confirmed it was closed on 14 March 2023.

When I paid, I was told I would be issued with a paid-up letter once the payment reflected. Now that the payment has gone through, Vodacom is telling me I must wait another 21 days before they can issue it.

This is the same story I have heard for three years. I reported this ***, was told it was closed, was chased for money that was never mine, paid it anyway, and I am still being made to wait while my credit profile stays damaged. Every time I get close to a resolution, there is a new delay.

I am asking Vodacom to issue the paid-up letter immediately, to instruct the credit bureaus to remove this listing, and to confirm both to me in writing. I should not have to wait another three weeks to fix a problem that I did not cause.

Still rated 1 star.