Based on recent customer reviews, University of Johannesburg is drawing sustained criticism for its administrative and online support functions. Students and alumni describe unanswered emails to [email protected], call centre agents who drop or never answer calls, and endless transfers without resolution. Refunds approved through third parties such as Sanlam reportedly stretch far beyond the promised 14 working days. Others report blocked portal access, missed registration intakes, and the Registrar declining to issue credit verification letters. The qualifications themselves are still respected, yet service delivery undermines that reputation.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About University of Johannesburg
What do customers say about University of Johannesburg?
Based on recent customer reviews, University of Johannesburg is drawing sustained criticism for its administrative and online support functions. Students and alumni describe unanswered emails to [email protected], call centre agents who drop or never answer calls, and endless transfers without resolution. Refunds approved through third parties such as Sanlam reportedly stretch far beyond the promised 14 working days. Others report blocked portal access, missed registration intakes, and the Registrar declining to issue credit verification letters. The qualifications themselves are still respected, yet service delivery undermines that reputation.
Is University of Johannesburg trustworthy?
University of Johannesburg has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked University of Johannesburg across 219 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2019
UJ Student Finance withholding my refund while I have no food at home
I am extremely disgusted by the University of Johannesburg's student finance department. I submitted my student refund application on 2 October 2026. On 8 October 2026, my *** portal updated to "Payment Generated" and my fee statement showed "FNB EFT Refund". When I followed up yesterday because I have no food at home, I was casually told that my money is just sitting in a queue waiting for a senior manager to approve the batch. UJ is incredibly quick to take our money instantly when fees are due, but they are forcing me to experience hunger while a manager takes over a week to sign off on a system-generated payout. I do not want generic *** or excuses about "14 working days." I want the senior management team to open the batch, sign off on my approval, and release my money to the payments department today.
1 reviews | Active since Aug 2019
UJ Student Finance withholding my refund while I have no food at home
I am extremely disgusted by the University of Johannesburg's student finance department. I submitted my student refund application on 2 October 2026. On 8 October 2026, my *** portal updated to "Payment Generated" and my fee statement showed "FNB EFT Refund". When I followed up yesterday because I have no food at home, I was casually told that my money is just sitting in a queue waiting for a senior manager to approve the batch. UJ is incredibly quick to take our money instantly when fees are due, but they are forcing me to experience hunger while a manager takes over a week to sign off on a system-generated payout. I do not want generic *** or excuses about "14 working days." I want the senior management team to open the batch, sign off on my approval, and release my money to the payments department today.
1 reviews | Active since Oct 2019
University of Johannesburg not paying Post Graduate Supervisors.
Non payment, In 02/2026 I was asked to resume duties as a postgraduate supervisor, after retiring in 11/2023. After a full cycle of supervision, UJ HR dep refuses to pay me due to my post-retirement status. Something they were aware of when they approached me. Uj is taking advantage of the expertise and experience of retirees to do their work for free. Somebody needs to put a stop to this.
1 reviews | Active since Oct 2019
University of Johannesburg not paying Post Graduate Supervisors.
Non payment, In 02/2026 I was asked to resume duties as a postgraduate supervisor, after retiring in 11/2023. After a full cycle of supervision, UJ HR dep refuses to pay me due to my post-retirement status. Something they were aware of when they approached me. Uj is taking advantage of the expertise and experience of retirees to do their work for free. Somebody needs to put a stop to this.
1 reviews | Active since Mar 2019
University of Johannesburg non-payment
Since retirement from UJ in 2019 I have been a temporary employee of UJ. Since then I have been repeatedly blocked from access to UJ facilities, such as my university email and access to the online modules I assist with. Earlier this year I was blocked from using my university computer altogether and had to fly to Johannesburg from Cape Town at my own expense to be reconnected. But those are stories for another day. I wish to make it known here that I have worked for UJ every month this year but, with one exception for one month, have not been paid a cent since 2025.
1 reviews | Active since Mar 2019
University of Johannesburg non-payment
Since retirement from UJ in 2019 I have been a temporary employee of UJ. Since then I have been repeatedly blocked from access to UJ facilities, such as my university email and access to the online modules I assist with. Earlier this year I was blocked from using my university computer altogether and had to fly to Johannesburg from Cape Town at my own expense to be reconnected. But those are stories for another day. I wish to make it known here that I have worked for UJ every month this year but, with one exception for one month, have not been paid a cent since 2025.
1 reviews | Active since Aug 2017
Refund Application not attended to
I have successfully completed, attached and submitted my refund application on the 7 August. Today is the 8 September and i haven’t received my money yet. I kept on calling and the phone is not being answered. I am highly disappointed
1 reviews | Active since Aug 2017
Refund Application not attended to
I have successfully completed, attached and submitted my refund application on the 7 August. Today is the 8 September and i haven’t received my money yet. I kept on calling and the phone is not being answered. I am highly disappointed
1 reviews | Active since Jun 2026
Horrible Service - UJ Online Admissions
I have never experienced customer service as poor as I have with the University of Johannesburg's online division. I enrolled in the BHRM Online programme and took a break from my studies. For the past **six months**, I have been trying to re-register so I can continue my degree. I am ready and able to pay my fees, yet getting anyone to assist me has been nearly impossible. The pattern has been the same every single time. After sending countless emails and follow-ups, someone will eventually reply, apologise, and assure me that my case will be sorted out. Then... complete silence. No updates, no responses, and no resolution. Because of this, I have missed intake after intake despite doing everything required on my side. What makes this even more frustrating is that I have repeatedly explained my situation in multiple emails and pointed out that I keep receiving the same treatment. It has made absolutely no difference. The lack of communication and accountability is shocking for an institution of this size. As a direct result of this, I have lost **six months of study progress** through no fault of my own. It is incredibly discouraging when you are motivated to complete your degree, willing to pay, and simply want to continue your studies, only to be ignored. The University of Johannesburg may offer quality qualifications, but if students cannot get basic administrative support, none of that matters. I sincerely hope no other student has to go through the same experience because the level of service I have received has been beyond disappointing. If you are considering studying online with UJ, be prepared for the possibility that resolving even a simple administrative issue could take months with little to no communication.
1 reviews | Active since Jun 2026
Horrible Service - UJ Online Admissions
I have never experienced customer service as poor as I have with the University of Johannesburg's online division. I enrolled in the BHRM Online programme and took a break from my studies. For the past **six months**, I have been trying to re-register so I can continue my degree. I am ready and able to pay my fees, yet getting anyone to assist me has been nearly impossible. The pattern has been the same every single time. After sending countless emails and follow-ups, someone will eventually reply, apologise, and assure me that my case will be sorted out. Then... complete silence. No updates, no responses, and no resolution. Because of this, I have missed intake after intake despite doing everything required on my side. What makes this even more frustrating is that I have repeatedly explained my situation in multiple emails and pointed out that I keep receiving the same treatment. It has made absolutely no difference. The lack of communication and accountability is shocking for an institution of this size. As a direct result of this, I have lost **six months of study progress** through no fault of my own. It is incredibly discouraging when you are motivated to complete your degree, willing to pay, and simply want to continue your studies, only to be ignored. The University of Johannesburg may offer quality qualifications, but if students cannot get basic administrative support, none of that matters. I sincerely hope no other student has to go through the same experience because the level of service I have received has been beyond disappointing. If you are considering studying online with UJ, be prepared for the possibility that resolving even a simple administrative issue could take months with little to no communication.
1 reviews | Active since Feb 2026
I need university of Johannesburg to refund my money
University of Johannesburg has been giving problems , I can not reach them and even when I write emails they do not respond . Early this year I registered at University of Johannesburg and Di registered because of I was accepted into the wrong course , unfortunately we realized at a later stage and payments were already made by a third party ( Sanlam) so we reached both me and Sanlam and we request a refund and filled in the necessary forms and The only respond we got was “ refunds normally take up to 14 days “ so we should wait till then , in the mean time further communication will be sent via email, till this day UJ has not been communicating or Refunded my money , I need that money for school as I’m doing my first year at Rosebank international, please help me so they can refund my money , thank you.
1 reviews | Active since Feb 2026
I need university of Johannesburg to refund my money
University of Johannesburg has been giving problems , I can not reach them and even when I write emails they do not respond . Early this year I registered at University of Johannesburg and Di registered because of I was accepted into the wrong course , unfortunately we realized at a later stage and payments were already made by a third party ( Sanlam) so we reached both me and Sanlam and we request a refund and filled in the necessary forms and The only respond we got was “ refunds normally take up to 14 days “ so we should wait till then , in the mean time further communication will be sent via email, till this day UJ has not been communicating or Refunded my money , I need that money for school as I’m doing my first year at Rosebank international, please help me so they can refund my money , thank you.
1 reviews | Active since Jun 2026
No assistance from University of Johannesburg after 4 years of attempts
I am an applicant at University of Johannesburg student number: ***. For the past 4 years I have been trying to get administrative assistance regarding access to student portal. During this time I have: 1. Sent multiple emails to *** on these dates: 6 May 2022 23 May 2023 17 April 2024 3 June 2025 1. Requested new PIN/password resets via the online system and email. 2. Tried calling numerous times but calls are not answered or I’m left on hold with no resolution. To date I have received no assistance and cannot access the services I need. This has impacted me for 4 years. This will be th 5th application season that I’ll be missing because of this issue. I request that University of Johannesburg to urgently: 1. Contact me directly on *** within 7 days 2. Resolve my admin issue so I can continue with my applications I will update this post once the matter is resolved.
1 reviews | Active since Jun 2026
No assistance from University of Johannesburg after 4 years of attempts
I am an applicant at University of Johannesburg student number: ***. For the past 4 years I have been trying to get administrative assistance regarding access to student portal. During this time I have: 1. Sent multiple emails to *** on these dates: 6 May 2022 23 May 2023 17 April 2024 3 June 2025 1. Requested new PIN/password resets via the online system and email. 2. Tried calling numerous times but calls are not answered or I’m left on hold with no resolution. To date I have received no assistance and cannot access the services I need. This has impacted me for 4 years. This will be th 5th application season that I’ll be missing because of this issue. I request that University of Johannesburg to urgently: 1. Contact me directly on *** within 7 days 2. Resolve my admin issue so I can continue with my applications I will update this post once the matter is resolved.
1 reviews | Active since Mar 2023
UJ Administrators are on TikTok all day - HORRIBLE SERVICE! FIRE THEM ALL
ALL ADMIN OF UJ IS WATCHING TIKTOKS ALL DAY UJ call admin services: USELESS. They are on TikTok all day !!! they disengaging calls, and not picking up at any hour of the working day no answer!!!!!! UJ WHAT IS THIS????? no respect for their job or the people that need UJ services Honestly they making UJ's name go down the drain as it should if they letting admin calls be this HORRIBLE AND USELESS. I HATE THEIR SERVICE
1 reviews | Active since Mar 2023
UJ Administrators are on TikTok all day - HORRIBLE SERVICE! FIRE THEM ALL
ALL ADMIN OF UJ IS WATCHING TIKTOKS ALL DAY UJ call admin services: USELESS. They are on TikTok all day !!! they disengaging calls, and not picking up at any hour of the working day no answer!!!!!! UJ WHAT IS THIS????? no respect for their job or the people that need UJ services Honestly they making UJ's name go down the drain as it should if they letting admin calls be this HORRIBLE AND USELESS. I HATE THEIR SERVICE