UJ Student Finance withholding my refund while I have no food at home

I am extremely disgusted by the University of Johannesburg's student finance department. I submitted my student refund application on 2 October 2026. On 8 October 2026, my *** portal updated to "Payment Generated" and my fee statement showed "FNB EFT Refund". When I followed up yesterday because I have no food at home, I was casually told that my money is just sitting in a queue waiting for a senior manager to approve the batch. UJ is incredibly quick to take our money instantly when fees are due, but they are forcing me to experience hunger while a manager takes over a week to sign off on a system-generated payout. I do not want generic *** or excuses about "14 working days." I want the senior management team to open the batch, sign off on my approval, and release my money to the payments department today.