No assistance from University of Johannesburg after 4 years of attempts

I am an applicant at University of Johannesburg student number: ***. For the past 4 years I have been trying to get administrative assistance regarding access to student portal.

During this time I have: 1. Sent multiple emails to *** on these dates: 6 May 2022 23 May 2023 ⁠17 April 2024 ⁠3 June 2025 1. Requested new PIN/password resets via the online system and email. 2. Tried calling numerous times but calls are not answered or I’m left on hold with no resolution.

To date I have received no assistance and cannot access the services I need. This has impacted me for 4 years. This will be th 5th application season that I’ll be missing because of this issue.

I request that University of Johannesburg to urgently: 1. Contact me directly on *** within 7 days 2. Resolve my admin issue so I can continue with my applications

I will update this post once the matter is resolved.