Horrible Service - UJ Online Admissions

I have never experienced customer service as poor as I have with the University of Johannesburg's online division.

I enrolled in the BHRM Online programme and took a break from my studies. For the past **six months**, I have been trying to re-register so I can continue my degree. I am ready and able to pay my fees, yet getting anyone to assist me has been nearly impossible.

The pattern has been the same every single time. After sending countless emails and follow-ups, someone will eventually reply, apologise, and assure me that my case will be sorted out. Then... complete silence. No updates, no responses, and no resolution. Because of this, I have missed intake after intake despite doing everything required on my side.

What makes this even more frustrating is that I have repeatedly explained my situation in multiple emails and pointed out that I keep receiving the same treatment. It has made absolutely no difference. The lack of communication and accountability is shocking for an institution of this size.

As a direct result of this, I have lost **six months of study progress** through no fault of my own. It is incredibly discouraging when you are motivated to complete your degree, willing to pay, and simply want to continue your studies, only to be ignored.

The University of Johannesburg may offer quality qualifications, but if students cannot get basic administrative support, none of that matters. I sincerely hope no other student has to go through the same experience because the level of service I have received has been beyond disappointing.

If you are considering studying online with UJ, be prepared for the possibility that resolving even a simple administrative issue could take months with little to no communication.