Scores reflect the Overall AI Score for each category
Based on recent customer reviews, United Business Solutions earns strong praise for its sales consultants and onboarding experience, with named agents repeatedly singled out for professionalism and patience. However, a meaningful minority of customers report serious post sale issues including unresolved equipment faults, slow technical support, and contract cancellation friction that significantly damage their overall experience.
Top Strengths:
- •Staff Professionalism & Expertise: Customers consistently name agents like Robyn Andrews, Rensche September, Law Mutava, and Mushfiek Erasmus for outstanding professionalism, product knowledge, patience, and dedication during the buying process. Staff Professionalism & Expertise (4.4) reflects deep client appreciation for individual consultants.
TrustIndex
3.3
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About United Business Solutions
What do customers say about United Business Solutions?
Based on recent customer reviews, United Business Solutions earns strong praise for its sales consultants and onboarding experience, with named agents repeatedly singled out for professionalism and patience. However, a meaningful minority of customers report serious post sale issues including unresolved equipment faults, slow technical support, and contract cancellation friction that significantly damage their overall experience.
Is United Business Solutions trustworthy?
United Business Solutions has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked United Business Solutions across 261 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2020
Efficent
What an absolute pleasure dealing with this company. Very helpful and efficient service!
1 reviews | Active since Jul 2020
Efficent
What an absolute pleasure dealing with this company. Very helpful and efficient service!
1 reviews | Active since Aug 2014
Lovely experience.
Helpful and informative. Would recommend this supplier with regards to communications solutios for your business.
1 reviews | Active since Aug 2014
Lovely experience.
Helpful and informative. Would recommend this supplier with regards to communications solutios for your business.
1 reviews | Active since Aug 2026
Our experience has been nothing short of dishonest and completely unprofessional.
Our experience has been nothing short of dishonest and completely unprofessional. Our account manager, Cameron De Andrade, explicitly told us that our printer agreement was on a month-to-month basis and that our original contract had expired. He was so confident in this that he even started quoting us on new printers under a fresh agreement. Relying on the information we were given, we obtained quotes from other suppliers and found a better deal. When we informed Cameron that we wished to cancel what we believed was our month-to-month agreement, the story suddenly changed. We were then told that we still had six months remaining on our contract. How does a sales manager not know the status of the contracts he manages? Either we were given completely inaccurate information, or we were deliberately misled. Neither explanation reflects well on United Business Solutions. What has made this even worse is the complete lack of accountability. Rather than acknowledging the mistake or working towards a fair resolution, the company has simply ignored repeated emails from Local Real Estate. Being ignored after raising a legitimate concern is unacceptable. We made an important business decision based on information supp**** by United Business Solutions, only to discover that the information was apparently incorrect when it no longer suited them. That is not how a professional company should operate. We have completely lost confidence in United Business Solutions and cannot recommend them to any business looking for a supplier they can trust.
1 reviews | Active since Aug 2026
Our experience has been nothing short of dishonest and completely unprofessional.
Our experience has been nothing short of dishonest and completely unprofessional. Our account manager, Cameron De Andrade, explicitly told us that our printer agreement was on a month-to-month basis and that our original contract had expired. He was so confident in this that he even started quoting us on new printers under a fresh agreement. Relying on the information we were given, we obtained quotes from other suppliers and found a better deal. When we informed Cameron that we wished to cancel what we believed was our month-to-month agreement, the story suddenly changed. We were then told that we still had six months remaining on our contract. How does a sales manager not know the status of the contracts he manages? Either we were given completely inaccurate information, or we were deliberately misled. Neither explanation reflects well on United Business Solutions. What has made this even worse is the complete lack of accountability. Rather than acknowledging the mistake or working towards a fair resolution, the company has simply ignored repeated emails from Local Real Estate. Being ignored after raising a legitimate concern is unacceptable. We made an important business decision based on information supp**** by United Business Solutions, only to discover that the information was apparently incorrect when it no longer suited them. That is not how a professional company should operate. We have completely lost confidence in United Business Solutions and cannot recommend them to any business looking for a supplier they can trust.
1 reviews | Active since Jul 2026
Swift resolutions
They act very swiftly to issues reported and they follow up. Customer service is a 10/10
1 reviews | Active since Jul 2026
Swift resolutions
They act very swiftly to issues reported and they follow up. Customer service is a 10/10
1 reviews | Active since Dec 2023
Monthly Disconnections Due to Billing Incompetence
I am extremely frustrated and disappointed with the service received from United Business Solutions. Every single month end, my landlines are disconnected before invoicing day under claims that my account is overdue. However, when queried, the accounts department is unable to provide proper proof or clear reconciliation of the alleged outstanding amount. What makes this even worse is that it then takes nearly another week for the lines to be reconnected, despite the issue being caused by their own internal incompetence. As a paying customer, I am effectively losing a week of service every month while still being expected to pay full subscription fees. This ongoing issue has severely impacted my business operations, communication, and productivity. The lack of accountability, poor administration, and unacceptable turnaround times from the accounts department are completely unprofessional. Customers should not have to continuously fight to keep services active that they are already paying for. Based on my experience, United Business Solutions seriously needs to improve its billing accuracy, customer support, and operational efficiency.
1 reviews | Active since Dec 2023
Monthly Disconnections Due to Billing Incompetence
I am extremely frustrated and disappointed with the service received from United Business Solutions. Every single month end, my landlines are disconnected before invoicing day under claims that my account is overdue. However, when queried, the accounts department is unable to provide proper proof or clear reconciliation of the alleged outstanding amount. What makes this even worse is that it then takes nearly another week for the lines to be reconnected, despite the issue being caused by their own internal incompetence. As a paying customer, I am effectively losing a week of service every month while still being expected to pay full subscription fees. This ongoing issue has severely impacted my business operations, communication, and productivity. The lack of accountability, poor administration, and unacceptable turnaround times from the accounts department are completely unprofessional. Customers should not have to continuously fight to keep services active that they are already paying for. Based on my experience, United Business Solutions seriously needs to improve its billing accuracy, customer support, and operational efficiency.
1 reviews | Active since May 2026
Excellent service
Thank you Tyrique and Classan for your excellent service. We would like to express our sincere appreciation for your quick turn around time and safe delivery of the RISO printers. Excellent customer communications and going above and beyond the normal call of duty is what make all the difference. We look forward to working with you in the future. Best Regards, Roushal Poole, IT Palace SA
1 reviews | Active since May 2026
Excellent service
Thank you Tyrique and Classan for your excellent service. We would like to express our sincere appreciation for your quick turn around time and safe delivery of the RISO printers. Excellent customer communications and going above and beyond the normal call of duty is what make all the difference. We look forward to working with you in the future. Best Regards, Roushal Poole, IT Palace SA
1 reviews | Active since May 2026
Time Wasters
Francesca did her best to assist, but unfortunately your business accepted payment of over R8000 without first confirming the correct product information or stock availability. I was then informed that the product is not actually stocked, and I am now left waiting an unclear amount of time for a refund. This has honestly been one of the most disappointing customer service experiences I’ve had. I gave your company a second opportunity to assist with sourcing the products, but the experience only reinforced my concerns from the first interaction. Sadly, I would not feel comfortable recommending your business to others based on this experience. I also understand now that sourcing these inks in South Africa is extremely difficult, which makes the lack of transparency around availability even more frustrating.
1 reviews | Active since May 2026
Time Wasters
Francesca did her best to assist, but unfortunately your business accepted payment of over R8000 without first confirming the correct product information or stock availability. I was then informed that the product is not actually stocked, and I am now left waiting an unclear amount of time for a refund. This has honestly been one of the most disappointing customer service experiences I’ve had. I gave your company a second opportunity to assist with sourcing the products, but the experience only reinforced my concerns from the first interaction. Sadly, I would not feel comfortable recommending your business to others based on this experience. I also understand now that sourcing these inks in South Africa is extremely difficult, which makes the lack of transparency around availability even more frustrating.
1 reviews | Active since Mar 2009
VoIP System Never Worked, Terrible Support
Unfortunately, this has been one of the worst service experiences I have had with a company. It took over one month just to set up the VoIP line, and even after all that time the system still does not work properly. The voicemail and recordings are completely unusable — the recorded messages sound like a distorted robot voice and are impossible to understand. To make matters worse, you cannot configure the PABX yourself. The setup and configuration must be uploaded by their support team, which means you are completely dependent on them even for basic changes. Unfortunately, support has been extremely slow and largely unresponsive, leaving us with a system that simply does not function. After weeks of trying to get this resolved, we have decided to move our phone service to another VoIP provider. The entire experience has cost us valuable time, effort, and negatively impacted our business. Another thing customers should be very careful about: although the service is presented as month-to-month, there is a hidden 3-month cancellation clause in the contract. This means even if the system doesn’t work, you may still be forced to pay for additional months just to cancel. Overall, a very frustrating experience. I would strongly recommend choosing another provider. This has been one of the worst companies I have dealt with.
1 reviews | Active since Mar 2009
VoIP System Never Worked, Terrible Support
Unfortunately, this has been one of the worst service experiences I have had with a company. It took over one month just to set up the VoIP line, and even after all that time the system still does not work properly. The voicemail and recordings are completely unusable — the recorded messages sound like a distorted robot voice and are impossible to understand. To make matters worse, you cannot configure the PABX yourself. The setup and configuration must be uploaded by their support team, which means you are completely dependent on them even for basic changes. Unfortunately, support has been extremely slow and largely unresponsive, leaving us with a system that simply does not function. After weeks of trying to get this resolved, we have decided to move our phone service to another VoIP provider. The entire experience has cost us valuable time, effort, and negatively impacted our business. Another thing customers should be very careful about: although the service is presented as month-to-month, there is a hidden 3-month cancellation clause in the contract. This means even if the system doesn’t work, you may still be forced to pay for additional months just to cancel. Overall, a very frustrating experience. I would strongly recommend choosing another provider. This has been one of the worst companies I have dealt with.