Monthly Disconnections Due to Billing Incompetence

I am extremely frustrated and disappointed with the service received from United Business Solutions. Every single month end, my landlines are disconnected before invoicing day under claims that my account is overdue. However, when queried, the accounts department is unable to provide proper proof or clear reconciliation of the alleged outstanding amount.

What makes this even worse is that it then takes nearly another week for the lines to be reconnected, despite the issue being caused by their own internal incompetence. As a paying customer, I am effectively losing a week of service every month while still being expected to pay full subscription fees.

This ongoing issue has severely impacted my business operations, communication, and productivity. The lack of accountability, poor administration, and unacceptable turnaround times from the accounts department are completely unprofessional.

Customers should not have to continuously fight to keep services active that they are already paying for. Based on my experience, United Business Solutions seriously needs to improve its billing accuracy, customer support, and operational efficiency.