Based on recent customer reviews, Uber one is overwhelmingly criticised by South African customers for unauthorised subscription debits, most commonly R50 or R500 taken from bank cards and credit cards without consent. Many say they never signed up, were auto-enrolled through the Uber Eats app, or could not cancel, forcing them to block cards and pay replacement fees. In-app help and bot-driven support are described as looping and unresponsive, with refunds refused. Ride complaints include fare discrepancies, double payment demands from drivers, long Wait and Save delays and missing food deliveries.
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Uber one
What do customers say about Uber one?
Based on recent customer reviews, Uber one is overwhelmingly criticised by South African customers for unauthorised subscription debits, most commonly R50 or R500 taken from bank cards and credit cards without consent. Many say they never signed up, were auto-enrolled through the Uber Eats app, or could not cancel, forcing them to block cards and pay replacement fees. In-app help and bot-driven support are described as looping and unresponsive, with refunds refused. Ride complaints include fare discrepancies, double payment demands from drivers, long Wait and Save delays and missing food deliveries.
Is Uber one trustworthy?
Uber one has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. Hellopeter has tracked Uber one across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
Uber One R50 ****
DO NOT DOWNLOAD UBER, they are busy ******** people with Uber One and has been debiting my *** twice already and I have never signed up for this. Getting ahold of a real person in their customer service is like finding ICE BLOCKS in HELL!!!! You can't even cancel this subscription as it does not show on your app so how are you supposed to cancel something you never signed up for??? Looking at the reviews, they don't even reply.
1 reviews | Active since Apr 2022
Uber One R50 ****
DO NOT DOWNLOAD UBER, they are busy ******** people with Uber One and has been debiting my *** twice already and I have never signed up for this. Getting ahold of a real person in their customer service is like finding ICE BLOCKS in HELL!!!! You can't even cancel this subscription as it does not show on your app so how are you supposed to cancel something you never signed up for??? Looking at the reviews, they don't even reply.
1 reviews | Active since Jun 2015
Unauthorized debit order by Uber One
Dear Sir/Madam I must say I am very disappointed with Uber who activated their UberOne function and activated a monthly subscription against my bank account without my explicit consent. I tried to register a dispute agains an unauthorized debit with Uber One but to this extend. I have not been able to get to through heir call enter I can confirm that I am not an UberOne subscriber and I have note authorized them to make any debit against my bank account. But instead of refunding me the deducted, the subscription instantly, Their app indicate that a refund will take 14 days to be complete This is unacceptable, for they we not authorized to deduct the money and when they did it didn't take 14 days for them to get it.
1 reviews | Active since Jun 2015
Unauthorized debit order by Uber One
Dear Sir/Madam I must say I am very disappointed with Uber who activated their UberOne function and activated a monthly subscription against my bank account without my explicit consent. I tried to register a dispute agains an unauthorized debit with Uber One but to this extend. I have not been able to get to through heir call enter I can confirm that I am not an UberOne subscriber and I have note authorized them to make any debit against my bank account. But instead of refunding me the deducted, the subscription instantly, Their app indicate that a refund will take 14 days to be complete This is unacceptable, for they we not authorized to deduct the money and when they did it didn't take 14 days for them to get it.
1 reviews | Active since Nov 2022
I'm extremely frustrated. I've tried repeatedly to cancel my Uber Eats subscription but I'm still being charged. Cancel it immediately
I am extremely frustrated with this situation. I have tried repeatedly to cancel my Uber Eats subscription, yet I am still being charged. I did NOT authorise continued subscription payments after attempting to cancel. This is unacceptable. I want my subscription cancelled immediately and I expect any unauthorised charges made after my cancellation attempt to be refunded. Please do not give me generic instructions to cancel it myself.I have already tried. I need this matter resolved urgently and confirmation that the subscription has been permanently cancelled. If this continues, I will escalate the matter and dispute the charges with my bank.
1 reviews | Active since Nov 2022
I'm extremely frustrated. I've tried repeatedly to cancel my Uber Eats subscription but I'm still being charged. Cancel it immediately
I am extremely frustrated with this situation. I have tried repeatedly to cancel my Uber Eats subscription, yet I am still being charged. I did NOT authorise continued subscription payments after attempting to cancel. This is unacceptable. I want my subscription cancelled immediately and I expect any unauthorised charges made after my cancellation attempt to be refunded. Please do not give me generic instructions to cancel it myself.I have already tried. I need this matter resolved urgently and confirmation that the subscription has been permanently cancelled. If this continues, I will escalate the matter and dispute the charges with my bank.
1 reviews | Active since Apr 2015
Formal Complaint: Unauthorised Monthly Uber One Charges
I am submitting this complaint regarding repeated unauthorised deductions from my Standard Bank credit card by Uber One. I have never knowingly subscribed to, used or authorised an Uber One account linked to my credit card. Nevertheless, Uber has been charging my card on a recurring monthly basis for more than two years. The deductions have generally been approximately ZAR 50 per month. A recent Uber One email confirms a successful charge of ZAR 50.00 to my Mastercard I have repeatedly contacted both Uber and Standard Bank to object to these deductions and request that they stop. I clearly informed Uber that I did not subscribe to or use this Uber One account, that I did not authorise Uber to debit my credit card, and that I have never used the relevant account. I currently reside in Australia and am no longer resident in South Africa. I have been unable to access the relevant Uber user portal to cancel the alleged subscription. I have therefore asked Uber directly, by email, to cancel the service, stop all further deductions and refund the amounts that have already been taken from my account. Despite my repeated complaints, Uber continued attempting to charge the card. Uber's own emails show repeated payment confirmations as well as unsuccessful-payment notices stating that it would continue retrying the payment method until the card was updated. I previously wrote to Uber stating that I had never subscribed to the service and that my banking details were being used without my permission. I also contacted Standard Bank regarding the unauthorised deductions. However, neither organisation has provided a satisfactory resolution. This situation is extremely concerning because the charges have continued for more than two years, even though I have never used the account or received any benefit from the alleged membership. I have expressly disputed the charges and withdrawn any alleged authority for further deductions, yet the payment attempts have continued. I respectfully request that this this complaint to Uber South Africa and Standard Bank and ask them to investigate the matter urgently. I require Uber to cancel any Uber One membership or account linked to my card, stop all present and future deductions and payment attempts, provide a complete transaction history of every Uber One charge made to my card, and explain the basis on which it claims that I authorised the subscription. I also request a full refund of all unauthorised monthly charges deducted over the past two years. Uber must provide written confirmation that my card details have been removed from the relevant account and payment system and explain why my previous complaints were not acted upon. I further request that Standard Bank explain what action it has taken to prevent future unauthorised recurring transactions from Uber and why the disputed charges have not been resolved. I am willing to provide copies of the Uber payment-confirmation emails, my correspondence with Uber and Standard Bank, and relevant credit-card statements. I request a written response and a clear timeframe for resolving this matter. If the issue is not resolved promptly, I reserve my right to escalate it to the appropriate financial-services, consumer-protection and regulatory authorities. Yours faithfully, Ishara Singh Email: *** Current country of residence: Australia
1 reviews | Active since Apr 2015
Formal Complaint: Unauthorised Monthly Uber One Charges
I am submitting this complaint regarding repeated unauthorised deductions from my Standard Bank credit card by Uber One. I have never knowingly subscribed to, used or authorised an Uber One account linked to my credit card. Nevertheless, Uber has been charging my card on a recurring monthly basis for more than two years. The deductions have generally been approximately ZAR 50 per month. A recent Uber One email confirms a successful charge of ZAR 50.00 to my Mastercard I have repeatedly contacted both Uber and Standard Bank to object to these deductions and request that they stop. I clearly informed Uber that I did not subscribe to or use this Uber One account, that I did not authorise Uber to debit my credit card, and that I have never used the relevant account. I currently reside in Australia and am no longer resident in South Africa. I have been unable to access the relevant Uber user portal to cancel the alleged subscription. I have therefore asked Uber directly, by email, to cancel the service, stop all further deductions and refund the amounts that have already been taken from my account. Despite my repeated complaints, Uber continued attempting to charge the card. Uber's own emails show repeated payment confirmations as well as unsuccessful-payment notices stating that it would continue retrying the payment method until the card was updated. I previously wrote to Uber stating that I had never subscribed to the service and that my banking details were being used without my permission. I also contacted Standard Bank regarding the unauthorised deductions. However, neither organisation has provided a satisfactory resolution. This situation is extremely concerning because the charges have continued for more than two years, even though I have never used the account or received any benefit from the alleged membership. I have expressly disputed the charges and withdrawn any alleged authority for further deductions, yet the payment attempts have continued. I respectfully request that this this complaint to Uber South Africa and Standard Bank and ask them to investigate the matter urgently. I require Uber to cancel any Uber One membership or account linked to my card, stop all present and future deductions and payment attempts, provide a complete transaction history of every Uber One charge made to my card, and explain the basis on which it claims that I authorised the subscription. I also request a full refund of all unauthorised monthly charges deducted over the past two years. Uber must provide written confirmation that my card details have been removed from the relevant account and payment system and explain why my previous complaints were not acted upon. I further request that Standard Bank explain what action it has taken to prevent future unauthorised recurring transactions from Uber and why the disputed charges have not been resolved. I am willing to provide copies of the Uber payment-confirmation emails, my correspondence with Uber and Standard Bank, and relevant credit-card statements. I request a written response and a clear timeframe for resolving this matter. If the issue is not resolved promptly, I reserve my right to escalate it to the appropriate financial-services, consumer-protection and regulatory authorities. Yours faithfully, Ishara Singh Email: *** Current country of residence: Australia
1 reviews | Active since Dec 2025
Refund not Refunded
Uber one deducted my bank account, a refund was requested which they said will be in my bank account in 7 to 12 days...after 15 days still nothing. I made an inquiry and I was told of 30 days....30 days have come and gone and still no refund. The chat is closed on their app and I am left with no recourse.
1 reviews | Active since Dec 2025
Refund not Refunded
Uber one deducted my bank account, a refund was requested which they said will be in my bank account in 7 to 12 days...after 15 days still nothing. I made an inquiry and I was told of 30 days....30 days have come and gone and still no refund. The chat is closed on their app and I am left with no recourse.
1 reviews | Active since Aug 2025
****
They took my money out my account without my permission. Im so upset. I had this money saved up. Never trust the Uber app!! Rather delete it. They set a payment without your approval!!
1 reviews | Active since Aug 2025
****
They took my money out my account without my permission. Im so upset. I had this money saved up. Never trust the Uber app!! Rather delete it. They set a payment without your approval!!