Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
TrustIndex
2.5
NPS Score
-66
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Truworths
What do customers say about Truworths?
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
What is Truworths's biggest strength?
Truworths's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
What are the most common complaints about Truworths?
The most common complaint about Truworths, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.2) is described as adversarial. Customers report a rigid 30-day window applied to manufacturing defects, gift exchanges refused without the purchaser's card, cellphone repair loops running weeks, and quality assurance assessments that never return feedback.
Is Truworths trustworthy?
Truworths has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 637 reviews in the last 12 months. Hellopeter has tracked Truworths across 8,183 total reviews. How is the TrustIndex calculated? →
Recent reviews (637)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2014
Unhappy customer
Senior staff disrespected me and left without helping me !
1 reviews | Active since Feb 2014
Unhappy customer
Senior staff disrespected me and left without helping me !
1 reviews | Active since Jul 2013
Went into Watercrest Mall Truworths to fetch and online order.b. 1 cashier queue, he failed to scan my goods properly so went thru the exit with the alarm going off. Security moving at speed to confront me.......Manlageress yo busy at 16h00 with a cash up to open the glass cabinet for me to earrings. Was tied I could wait!! Seriously not worth the aggrevation.
TRUWORTHS WATERCREST MALL. NOT WORTHWHILE GOING THERE APPALLING SERVICE. Not
1 reviews | Active since Jul 2013
Went into Watercrest Mall Truworths to fetch and online order.b. 1 cashier queue, he failed to scan my goods properly so went thru the exit with the alarm going off. Security moving at speed to confront me.......Manlageress yo busy at 16h00 with a cash up to open the glass cabinet for me to earrings. Was tied I could wait!! Seriously not worth the aggrevation.
TRUWORTHS WATERCREST MALL. NOT WORTHWHILE GOING THERE APPALLING SERVICE. Not
1 reviews | Active since Jun 2024
Welcomed into the store, smiling face
Welcomed into the store, smiling face. Then Lindiwe Sive assisted me with shopping, she went all out to help me fit and was patient to bring different sizes for me while in the fitting room. I ended up with more dresses and shoes than I intended. She was very attentive and made me feel comfortable to ask for anything. Thanks Truworths Clearwater.
1 reviews | Active since Jun 2024
Welcomed into the store, smiling face
Welcomed into the store, smiling face. Then Lindiwe Sive assisted me with shopping, she went all out to help me fit and was patient to bring different sizes for me while in the fitting room. I ended up with more dresses and shoes than I intended. She was very attentive and made me feel comfortable to ask for anything. Thanks Truworths Clearwater.
1 reviews | Active since Sept 2026
Extremely Disappointed with Truworths Online and Fastway Couriers
I am deeply frustrated with my experience ordering from Truworths Online. Despite repeated complaints from customers in Nkomazi, Mpumalanga, Truworths continuously chooses to use Fastway Couriers—a service that has proven to be completely unreliable, dismissive, and rude. I am still waiting for my package because the Fastway delivery driver flatly refuses to come to my house. Instead, he demands that I leave my home to meet him somewhere else to collect my order. When I insisted on actual door-to-door delivery—the very service I paid for—the driver was extremely rude, hostile, and refused to fulfill the delivery altogether. What makes this even worse is Truworths' complete lack of accountability. We have complained to Truworths Online about these ongoing issues in our area, yet they refuse to listen, showing zero consideration for their customers' feelings or money. Truworths needs to take responsibility for the third-party services they partner with and stop using Fastway Couriers in Komatipoort. Until they fix their delivery network and start caring about customer service, I will not be shopping online with them again.
1 reviews | Active since Sept 2026
Extremely Disappointed with Truworths Online and Fastway Couriers
I am deeply frustrated with my experience ordering from Truworths Online. Despite repeated complaints from customers in Nkomazi, Mpumalanga, Truworths continuously chooses to use Fastway Couriers—a service that has proven to be completely unreliable, dismissive, and rude. I am still waiting for my package because the Fastway delivery driver flatly refuses to come to my house. Instead, he demands that I leave my home to meet him somewhere else to collect my order. When I insisted on actual door-to-door delivery—the very service I paid for—the driver was extremely rude, hostile, and refused to fulfill the delivery altogether. What makes this even worse is Truworths' complete lack of accountability. We have complained to Truworths Online about these ongoing issues in our area, yet they refuse to listen, showing zero consideration for their customers' feelings or money. Truworths needs to take responsibility for the third-party services they partner with and stop using Fastway Couriers in Komatipoort. Until they fix their delivery network and start caring about customer service, I will not be shopping online with them again.
1 reviews | Active since Jan 2022
My sister took her card back to Truworths
My sister took her card back to Truworths . Someone bought with her card for R10000. They claim to have sent a new card by ordinary post.purchases were made at Mall of the South,because am her younger sister am accused of using her card . They threatened her with interest so she paid for goods she never received am left with a stigma of something I did not do.
1 reviews | Active since Jan 2022
My sister took her card back to Truworths
My sister took her card back to Truworths . Someone bought with her card for R10000. They claim to have sent a new card by ordinary post.purchases were made at Mall of the South,because am her younger sister am accused of using her card . They threatened her with interest so she paid for goods she never received am left with a stigma of something I did not do.
1 reviews | Active since Sept 2026
Review
I experienced the best service from Mr Obakeng Tau in Clearwater Truworths 135. Clearest explanation of products and all round kindness and a passion for his work. Super happy to have met him yesterday.