Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
TrustIndex
2.5
NPS Score
-66
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Truworths
What do customers say about Truworths?
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
What is Truworths's biggest strength?
Truworths's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
What are the most common complaints about Truworths?
The most common complaint about Truworths, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.2) is described as adversarial. Customers report a rigid 30-day window applied to manufacturing defects, gift exchanges refused without the purchaser's card, cellphone repair loops running weeks, and quality assurance assessments that never return feedback.
Is Truworths trustworthy?
Truworths has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 635 reviews in the last 12 months. Hellopeter has tracked Truworths across 8,182 total reviews. How is the TrustIndex calculated? →
Recent reviews (635)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Extremely Disappointed with Truworths Online and Fastway Couriers
I am deeply frustrated with my experience ordering from Truworths Online. Despite repeated complaints from customers in Nkomazi, Mpumalanga, Truworths continuously chooses to use Fastway Couriers—a service that has proven to be completely unreliable, dismissive, and rude. I am still waiting for my package because the Fastway delivery driver flatly refuses to come to my house. Instead, he demands that I leave my home to meet him somewhere else to collect my order. When I insisted on actual door-to-door delivery—the very service I paid for—the driver was extremely rude, hostile, and refused to fulfill the delivery altogether. What makes this even worse is Truworths' complete lack of accountability. We have complained to Truworths Online about these ongoing issues in our area, yet they refuse to listen, showing zero consideration for their customers' feelings or money. Truworths needs to take responsibility for the third-party services they partner with and stop using Fastway Couriers in Komatipoort. Until they fix their delivery network and start caring about customer service, I will not be shopping online with them again.
1 reviews | Active since Sept 2026
Extremely Disappointed with Truworths Online and Fastway Couriers
I am deeply frustrated with my experience ordering from Truworths Online. Despite repeated complaints from customers in Nkomazi, Mpumalanga, Truworths continuously chooses to use Fastway Couriers—a service that has proven to be completely unreliable, dismissive, and rude. I am still waiting for my package because the Fastway delivery driver flatly refuses to come to my house. Instead, he demands that I leave my home to meet him somewhere else to collect my order. When I insisted on actual door-to-door delivery—the very service I paid for—the driver was extremely rude, hostile, and refused to fulfill the delivery altogether. What makes this even worse is Truworths' complete lack of accountability. We have complained to Truworths Online about these ongoing issues in our area, yet they refuse to listen, showing zero consideration for their customers' feelings or money. Truworths needs to take responsibility for the third-party services they partner with and stop using Fastway Couriers in Komatipoort. Until they fix their delivery network and start caring about customer service, I will not be shopping online with them again.
1 reviews | Active since Jan 2022
My sister took her card back to Truworths
My sister took her card back to Truworths . Someone bought with her card for R10000. They claim to have sent a new card by ordinary post.purchases were made at Mall of the South,because am her younger sister am accused of using her card . They threatened her with interest so she paid for goods she never received am left with a stigma of something I did not do.
1 reviews | Active since Jan 2022
My sister took her card back to Truworths
My sister took her card back to Truworths . Someone bought with her card for R10000. They claim to have sent a new card by ordinary post.purchases were made at Mall of the South,because am her younger sister am accused of using her card . They threatened her with interest so she paid for goods she never received am left with a stigma of something I did not do.
1 reviews | Active since Sept 2026
Review
I experienced the best service from Mr Obakeng Tau in Clearwater Truworths 135. Clearest explanation of products and all round kindness and a passion for his work. Super happy to have met him yesterday.
1 reviews | Active since Mar 2025
Garment return
I have bought a LTD two piece for my child and I saw late that is tone so I returned it they don't want to take it back because they say is my fault and it was worn. I spoke to the supervisor and explained that I got it in that condition so now they say that they can't take it back I am very disappointed because I bought it on Saturday according to the law it didn't even take a 72 hours.
1 reviews | Active since Mar 2025
Garment return
I have bought a LTD two piece for my child and I saw late that is tone so I returned it they don't want to take it back because they say is my fault and it was worn. I spoke to the supervisor and explained that I got it in that condition so now they say that they can't take it back I am very disappointed because I bought it on Saturday according to the law it didn't even take a 72 hours.
1 reviews | Active since Sept 2026
Extremely poor service
Very poor service from online department I placed an online order 3 weeks ago and I haven't received my order till now and no one doing a follow up...they told me that I should call the courier company
1 reviews | Active since Oct 2009
Westwood Truworths, Sherwin is usless!
Sherwin, the manager of Westwood mall Truworths has been stringing me along for a credit note that is still valid and not working on his system, He has promised my mother who is a senior citizen that he will attend to it and 2 weeks later he hasnt made 1 call to her. He doesnt even look up when you speak to him instead he just mumbles something and sends the old people away. He is disgusting as a manager and I wish to never deal with that Westwood truworths again because he us USELESS. My credit note is due to expire in 2 weeks, if it expires before he sorts this out, I will go to Wendly Knowler and log this with the OBS
1 reviews | Active since Oct 2009
Westwood Truworths, Sherwin is usless!
Sherwin, the manager of Westwood mall Truworths has been stringing me along for a credit note that is still valid and not working on his system, He has promised my mother who is a senior citizen that he will attend to it and 2 weeks later he hasnt made 1 call to her. He doesnt even look up when you speak to him instead he just mumbles something and sends the old people away. He is disgusting as a manager and I wish to never deal with that Westwood truworths again because he us USELESS. My credit note is due to expire in 2 weeks, if it expires before he sorts this out, I will go to Wendly Knowler and log this with the OBS
1 reviews | Active since Sept 2026
listed under credit bureaus
I have closed my account last year but am listed under credit bureaus. the account is paid off and close on 24/07/2025. my account is ***. i want my name to be remove under credit bureaus within 7 days
1 reviews | Active since Sept 2026
listed under credit bureaus
I have closed my account last year but am listed under credit bureaus. the account is paid off and close on 24/07/2025. my account is ***. i want my name to be remove under credit bureaus within 7 days