Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
TrustIndex
2.5
NPS Score
-69
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Truworths
What do customers say about Truworths?
Based on recent customer reviews, Truworths presents a sharply divided experience. In-store consultants earn frequent, named praise for warmth and effort, lifting Customer Service & Support (2.9) above every other theme. Beyond the shop floor, however, customers consistently describe breakdowns in online fulfilment, credit reporting and post-purchase resolution. Recurring themes include parcels stuck with couriers, settled accounts still listed as in arrears, and exchanges refused on policy technicalities.
What is Truworths's biggest strength?
Truworths's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.9) is carried almost entirely by individual consultants. Reviewers name staff at Clearwater, Mall of the South, Birch Acres and MooiRivier who source stock, style outfits and trace lost slips, offsetting widespread complaints about managers and call centre agents.
What are the most common complaints about Truworths?
The most common complaint about Truworths, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.2) is described as adversarial. Customers report a rigid 30-day window applied to manufacturing defects, gift exchanges refused without the purchaser's card, cellphone repair loops running weeks, and quality assurance assessments that never return feedback.
Is Truworths trustworthy?
Truworths has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 631 reviews in the last 12 months. Hellopeter has tracked Truworths across 8,214 total reviews. How is the TrustIndex calculated? →
Recent reviews (631)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2014
Xolani rudest boy in the whole universe. No communication skills at all!
Can someone talk to Truworths agents calling us for payments. I've just had an ordeal with Xolani just now, rude. I've just paid the *** this afternoon just before 17:00. The fact that they don't update their system is not my baby. I can't tolerate to be belittled by Xolani at all. I'd rather close the *** completely and walk away from you. I can't be treated like trash and be silent!
1 reviews | Active since Aug 2014
Xolani rudest boy in the whole universe. No communication skills at all!
Can someone talk to Truworths agents calling us for payments. I've just had an ordeal with Xolani just now, rude. I've just paid the *** this afternoon just before 17:00. The fact that they don't update their system is not my baby. I can't tolerate to be belittled by Xolani at all. I'd rather close the *** completely and walk away from you. I can't be treated like trash and be silent!
1 reviews | Active since Dec 2018
Truworths is not good with on-line purchases
Ordered AND PAID on-line on the 5th. It is the 12th and tried telephonically and on Whatsapp to get feedback on the status of the order. The only feedback available is that the order is in progress. Agent refused to give me her surname for further follow-up purposes. I would not recommend on-line purchases from this supplier. Beware.
1 reviews | Active since Dec 2018
Truworths is not good with on-line purchases
Ordered AND PAID on-line on the 5th. It is the 12th and tried telephonically and on Whatsapp to get feedback on the status of the order. The only feedback available is that the order is in progress. Agent refused to give me her surname for further follow-up purposes. I would not recommend on-line purchases from this supplier. Beware.
1 reviews | Active since May 2017
Bad, bad buy, pricey and loud
I bought shoes on the 2nd October 2026. I wore them the next day on the Saturday, these shoes are nice and comfortable but they are loud and squeaky. It is embarrassing to walk as it makes noise. I am wearing them again today the 12 October 2026 because I though maybe it's the tile surface but it is too loud and embarrassing, I regret the purchase, my R500 down the drain with these loud shoes
1 reviews | Active since May 2017
Bad, bad buy, pricey and loud
I bought shoes on the 2nd October 2026. I wore them the next day on the Saturday, these shoes are nice and comfortable but they are loud and squeaky. It is embarrassing to walk as it makes noise. I am wearing them again today the 12 October 2026 because I though maybe it's the tile surface but it is too loud and embarrassing, I regret the purchase, my R500 down the drain with these loud shoes
1 reviews | Active since Feb 2024
*****ter collaborated with Trueworths in opening an account using ********** documents
My name is Thabiso Mzwandile Zulu , cell phone ***. I was unemployed since August 2025 and i am made aware that i am a bad payer and struggled to apply for a new place now that i got a job and letting agents say i have a Trueworths *** that is over R3900 in arrears. *** was open November 2025, how was *** opened, where was it opened, with what supporting and verified documents like proof of address, pay slips, company working for, signed id document etc. I have documents on my end to prove my case and Trueworths need to provide these too. I maintain that this was a ***** committed with my details and Trueworths failed to vet and verify the documents and the ********* impersonating me. I need this cleared from my profile and will log disputes with all the available resources at my disposal including socials up until this is resolved as this has caused me serious damage with credit bureaus
1 reviews | Active since Feb 2024
*****ter collaborated with Trueworths in opening an account using ********** documents
My name is Thabiso Mzwandile Zulu , cell phone ***. I was unemployed since August 2025 and i am made aware that i am a bad payer and struggled to apply for a new place now that i got a job and letting agents say i have a Trueworths *** that is over R3900 in arrears. *** was open November 2025, how was *** opened, where was it opened, with what supporting and verified documents like proof of address, pay slips, company working for, signed id document etc. I have documents on my end to prove my case and Trueworths need to provide these too. I maintain that this was a ***** committed with my details and Trueworths failed to vet and verify the documents and the ********* impersonating me. I need this cleared from my profile and will log disputes with all the available resources at my disposal including socials up until this is resolved as this has caused me serious damage with credit bureaus
1 reviews | Active since Oct 2026
bad service
I am writing to express my disappointment and concern about the unacceptable treatment I experienced at the Truworths store in Randfontein. I visited the store to exchange some items and had the original proof of purchase with me. However, the staff member assisting me refused to help me, despite having the original proof of purchase. I tried to discuss the matter with her, but she continued to refuse to provide the customer service I expected as a paying customer. What made this experience even more upsetting was that I felt humiliated and discriminated against because of my skin colour. The staff member continued to treat me in a way that made me feel disgraced in front of other customers. No customer deserves to be treated with disrespect or made to feel embarrassed when seeking assistance. I believe every customer deserves equal treatment, respect, and professional service, regardless of their skin colour. This experience has left me deeply disappointed in the service I received from Truworths. I respectfully request that Truworths management investigate this incident and take the necessary steps to address my concerns. I also expect a clear explanation of why I was refused assistance and feedback on how this matter will be resolved. I would appreciate your urgent attention to this complaint.
1 reviews | Active since Oct 2026
bad service
I am writing to express my disappointment and concern about the unacceptable treatment I experienced at the Truworths store in Randfontein. I visited the store to exchange some items and had the original proof of purchase with me. However, the staff member assisting me refused to help me, despite having the original proof of purchase. I tried to discuss the matter with her, but she continued to refuse to provide the customer service I expected as a paying customer. What made this experience even more upsetting was that I felt humiliated and discriminated against because of my skin colour. The staff member continued to treat me in a way that made me feel disgraced in front of other customers. No customer deserves to be treated with disrespect or made to feel embarrassed when seeking assistance. I believe every customer deserves equal treatment, respect, and professional service, regardless of their skin colour. This experience has left me deeply disappointed in the service I received from Truworths. I respectfully request that Truworths management investigate this incident and take the necessary steps to address my concerns. I also expect a clear explanation of why I was refused assistance and feedback on how this matter will be resolved. I would appreciate your urgent attention to this complaint.
1 reviews | Active since Dec 2019
Poor customer service
I made an online order on 01 Oct. I only received one item from this order. It is stated that orders are received within 5 to 7 days but today it's 10 Oct. This item shows availability at Cresta mall so I'm wondering what the delay is about as there is no communication. This is disappointing because I need my item today but now I'm stranded. This is just poor service!
1 reviews | Active since Dec 2019
Poor customer service
I made an online order on 01 Oct. I only received one item from this order. It is stated that orders are received within 5 to 7 days but today it's 10 Oct. This item shows availability at Cresta mall so I'm wondering what the delay is about as there is no communication. This is disappointing because I need my item today but now I'm stranded. This is just poor service!