Tri Ridge Freight and Logistics
Unclaimed Business
|1|10 Reviews (last 12 months)|This business does not respond to reviews
Tri Ridge Freight and Logistics
Unclaimed Business
|1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Tri Ridge Freight and Logistics is drawing consistent criticism from South African shoppers whose Temu parcels are held for customs inspection. Customers describe requests for bank statements within tight deadlines, then silence once documents are submitted. Listed phone numbers reportedly do not connect, emails go unanswered, and duties paid through GFS Express or Sky Net appear unreconciled. One reviewer praised an agent named Donald as friendly and helpful, but follow through stalled. Many now question the company's legitimacy and are escalating complaints elsewhere.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-100Unlikely
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Nov '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Marihet S
1 reviews | Active since Sept 2024
21 Apr 2026, 06:04
GE***
This is a bull **** company. My Temu customs was paid on 25 Feb and parcel was returned to Temu. Still struggeling to get my customs back. There is no contact number seems they work hand on hand with GFS Express which is also lyers. They need to get in contact to me but seems they dont care about their reputation
Helpful (0)
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Marihet S
1 reviews | Active since Sept 2024
21 Apr 2026, 06:04
GE***
This is a bull **** company. My Temu customs was paid on 25 Feb and parcel was returned to Temu. Still struggeling to get my customs back. There is no contact number seems they work hand on hand with GFS Express which is also lyers. They need to get in contact to me but seems they dont care about their reputation
0
Replies (0)ME
Maretha E
1 reviews | Active since May 2012
29 Mar 2026, 00:57
Thieving?
Ordered from Temu & paid my VAT & Duty on 28 February 2026. Got an email to say it was stopped for further inspection by customs. I must say, the VAT & duty was extremely expensive for the stuff I bought! I phoned Tri Ridge and spoke to Donald. He was super friendly and sounded very helpful. I emailed everything he asked for. Got an email on 23 March 2026 to say: "Good day Thank you for providing the requested documents. We acknowledge receipt and appreciate your prompt cooperation. Customs will review the documents accordingly and we will revert should we require any further information. Please do not hesitate to contact us if you have any questions in the meantime. Kind Regards," NOTHING further. I'm starting to think this company is local ****mers taking your parcel & your money!!!
Helpful (0)
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Maretha E
1 reviews | Active since May 2012
29 Mar 2026, 00:57
Thieving?
Ordered from Temu & paid my VAT & Duty on 28 February 2026. Got an email to say it was stopped for further inspection by customs. I must say, the VAT & duty was extremely expensive for the stuff I bought! I phoned Tri Ridge and spoke to Donald. He was super friendly and sounded very helpful. I emailed everything he asked for. Got an email on 23 March 2026 to say: "Good day Thank you for providing the requested documents. We acknowledge receipt and appreciate your prompt cooperation. Customs will review the documents accordingly and we will revert should we require any further information. Please do not hesitate to contact us if you have any questions in the meantime. Kind Regards," NOTHING further. I'm starting to think this company is local ****mers taking your parcel & your money!!!
0
Replies (0)TB
Tyron B
1 reviews | Active since Jun 2016
24 Mar 2026, 19:40
Abysmal service and unprofessional conduct from Tri-Ridge
I ordered items from Temu on 17 February 2026. On 25 February 2026, I received an email from *** stating that my parcel had been stopped at customs for inspection. In this email, I was told I had 2 days to provide a bank statement as proof of purchase. Firstly, requesting a bank statement, which contains sensitive personal information, is completely unreasonable when a receipt or invoice would suffice. Secondly, imposing a 2-day deadline to provide such sensitive documentation feels like undue pressure rather than a legitimate process. I raised my concerns and refused to provide a bank statement, but offered to send my Temu receipt/invoice and order confirmation instead. Donald from Tri-Ridge responded and instructed me to send those documents through. I comp**** fully and sent the required documents, and requested confirmation that they were sufficient. I also followed up again a few days later for confirmation. To date (24 March 2026), I have received no response whatsoever. In the meantime, I have already paid import duties via GFS Express and have proof of payment. What is deeply concerning is that: -There is no verifiable online presence for Tri-Ridge Freight and Logistics. -The contact number provided goes unanswered. -Communication is inconsistent and unprofessional. As it stands, my parcel has been sitting in customs for nearly a month with no feedback, no resolution, and no accountability. Based on my experience, this situation raises serious concerns about the legitimacy and conduct of Tri-Ridge Freight & Logistics, as well as how consumer goods and payments are being handled. I have now escalated this matter for investigation and assistance in retrieving my parcel.
Helpful (0)
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Tyron B
1 reviews | Active since Jun 2016
24 Mar 2026, 19:40
Abysmal service and unprofessional conduct from Tri-Ridge
I ordered items from Temu on 17 February 2026. On 25 February 2026, I received an email from *** stating that my parcel had been stopped at customs for inspection. In this email, I was told I had 2 days to provide a bank statement as proof of purchase. Firstly, requesting a bank statement, which contains sensitive personal information, is completely unreasonable when a receipt or invoice would suffice. Secondly, imposing a 2-day deadline to provide such sensitive documentation feels like undue pressure rather than a legitimate process. I raised my concerns and refused to provide a bank statement, but offered to send my Temu receipt/invoice and order confirmation instead. Donald from Tri-Ridge responded and instructed me to send those documents through. I comp**** fully and sent the required documents, and requested confirmation that they were sufficient. I also followed up again a few days later for confirmation. To date (24 March 2026), I have received no response whatsoever. In the meantime, I have already paid import duties via GFS Express and have proof of payment. What is deeply concerning is that: -There is no verifiable online presence for Tri-Ridge Freight and Logistics. -The contact number provided goes unanswered. -Communication is inconsistent and unprofessional. As it stands, my parcel has been sitting in customs for nearly a month with no feedback, no resolution, and no accountability. Based on my experience, this situation raises serious concerns about the legitimacy and conduct of Tri-Ridge Freight & Logistics, as well as how consumer goods and payments are being handled. I have now escalated this matter for investigation and assistance in retrieving my parcel.
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Replies (0)FA
Frans A
1 reviews | Active since Mar 2026
18 Mar 2026, 16:54
No Service from Tri Ridge Freight and Logistics
Very poor service, items not delivered and no one can provide support or answers. Items is held at customs and I can't find out what to do; Items ordered from Temu, they say contact courier. Courier is GFS Express, they say contact Tri Ridge Freight. Customs clearing is by Tri Ridge freight, they don't have contacts, no web site, no emails returns and don't answer any phone calls.
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Frans A
1 reviews | Active since Mar 2026
18 Mar 2026, 16:54
No Service from Tri Ridge Freight and Logistics
Very poor service, items not delivered and no one can provide support or answers. Items is held at customs and I can't find out what to do; Items ordered from Temu, they say contact courier. Courier is GFS Express, they say contact Tri Ridge Freight. Customs clearing is by Tri Ridge freight, they don't have contacts, no web site, no emails returns and don't answer any phone calls.
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Replies (0)kA
kevin A
1 reviews | Active since Mar 2026
6 Mar 2026, 12:59
Tri-Ridge freight and logistics.
This is truly the most unsatisfying service and response business I have ever received I ordered from Temu on February the 17th and customs randomly took my parcel for closer inspection. i have tried to contact them, i sent emails and tried to phone them and all they can say is it is out of their hands. i asked multiple times politely for a response and a reason as to why my parcel is being held and yet no answers are given. there is no different way of contacting them. i did not order anything *******. this is truly not a great customer experience.
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kevin A
1 reviews | Active since Mar 2026
6 Mar 2026, 12:59
Tri-Ridge freight and logistics.
This is truly the most unsatisfying service and response business I have ever received I ordered from Temu on February the 17th and customs randomly took my parcel for closer inspection. i have tried to contact them, i sent emails and tried to phone them and all they can say is it is out of their hands. i asked multiple times politely for a response and a reason as to why my parcel is being held and yet no answers are given. there is no different way of contacting them. i did not order anything *******. this is truly not a great customer experience.
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Adriana V
1 reviews | Active since Nov 2022
27 Feb 2026, 13:40
****med and ****** from tri ridge freight and logistics
I received a email to forward my bank account and confirmation from temu. I did it. Their number on their email is non existing. No other way to communicate. They have my linen package from temu and im out of options. Guess they are theives. Temu must be more careful who they use .
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Adriana V
1 reviews | Active since Nov 2022
27 Feb 2026, 13:40
****med and ****** from tri ridge freight and logistics
I received a email to forward my bank account and confirmation from temu. I did it. Their number on their email is non existing. No other way to communicate. They have my linen package from temu and im out of options. Guess they are theives. Temu must be more careful who they use .
0
Replies (0)WE
Waseem E
1 reviews | Active since Feb 2026
17 Feb 2026, 14:17
Tri ridge freight and logistics holding my good with no tracking updates since 9th Feb 2026
I have nothing but pain with this company I have been waiting my temu order and since thgr 9th of February 2026 no updates. They sent me an email stating that I must provide proof of the good I bought when doing that no response I called GFS EXPRESS as they sent a payment to be made for customs on the 4th of Feb I paid it the 5th of Feb and ever since there I heard nothing I called GFS EXPRESS and they say I should just keep on emailing TRI RIDGE. There are number I found online linking to the company and when I call the numbers they say they don't work for the company I am lost now
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Waseem E
1 reviews | Active since Feb 2026
17 Feb 2026, 14:17
Tri ridge freight and logistics holding my good with no tracking updates since 9th Feb 2026
I have nothing but pain with this company I have been waiting my temu order and since thgr 9th of February 2026 no updates. They sent me an email stating that I must provide proof of the good I bought when doing that no response I called GFS EXPRESS as they sent a payment to be made for customs on the 4th of Feb I paid it the 5th of Feb and ever since there I heard nothing I called GFS EXPRESS and they say I should just keep on emailing TRI RIDGE. There are number I found online linking to the company and when I call the numbers they say they don't work for the company I am lost now
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Replies (0)KM
Kagiso M
1 reviews | Active since Mar 2025
25 Dec 2025, 04:15
****ming/ *****
Am not happy with the service of this company they asked me to pay for the duties and taxes I did so and they waste the whole 3days not responding me or updating my parcels payment details so they just took my money for nothing now I don't know who to blame between temu and tri ridge freight and logistics
Helpful (0)
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Kagiso M
1 reviews | Active since Mar 2025
25 Dec 2025, 04:15
****ming/ *****
Am not happy with the service of this company they asked me to pay for the duties and taxes I did so and they waste the whole 3days not responding me or updating my parcels payment details so they just took my money for nothing now I don't know who to blame between temu and tri ridge freight and logistics
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Replies (0)