Abysmal service and unprofessional conduct from Tri-Ridge

I ordered items from Temu on 17 February 2026. On 25 February 2026, I received an email from *** stating that my parcel had been stopped at customs for inspection. In this email, I was told I had 2 days to provide a bank statement as proof of purchase.

Firstly, requesting a bank statement, which contains sensitive personal information, is completely unreasonable when a receipt or invoice would suffice. Secondly, imposing a 2-day deadline to provide such sensitive documentation feels like undue pressure rather than a legitimate process.

I raised my concerns and refused to provide a bank statement, but offered to send my Temu receipt/invoice and order confirmation instead. Donald from Tri-Ridge responded and instructed me to send those documents through.

I comp**** fully and sent the required documents, and requested confirmation that they were sufficient. I also followed up again a few days later for confirmation.

To date (24 March 2026), I have received no response whatsoever.

In the meantime, I have already paid import duties via GFS Express and have proof of payment.

What is deeply concerning is that: -There is no verifiable online presence for Tri-Ridge Freight and Logistics. -The contact number provided goes unanswered. -Communication is inconsistent and unprofessional.

As it stands, my parcel has been sitting in customs for nearly a month with no feedback, no resolution, and no accountability.

Based on my experience, this situation raises serious concerns about the legitimacy and conduct of Tri-Ridge Freight & Logistics, as well as how consumer goods and payments are being handled.

I have now escalated this matter for investigation and assistance in retrieving my parcel.