Tineco South Africa
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Tineco South Africa
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.7|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGC
Gadi C
1 reviews | Active since Nov 2020
1 Sept 2026, 09:28
broken after 8 months
never ever buy anything from TIneco. expensive vacuum, stopped working after 8 months, within warranty .logged warranty, was told i have to send back via takealot, then have to pack up this huge machine to return via takealot instead of company coming to assess and repair/replace. terrrible experience for a premium priced product and you should rather just buy a dyson
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Gadi C
1 reviews | Active since Nov 2020
1 Sept 2026, 09:28
broken after 8 months
never ever buy anything from TIneco. expensive vacuum, stopped working after 8 months, within warranty .logged warranty, was told i have to send back via takealot, then have to pack up this huge machine to return via takealot instead of company coming to assess and repair/replace. terrrible experience for a premium priced product and you should rather just buy a dyson
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Lukas B
1 reviews | Active since Mar 2009
19 Aug 2026, 12:12
Extremely Disappointing Service – Tineco South Africa
Extremely Disappointing Service – Tineco South Africa I am extremely disappointed with the after-sales service from Tineco South Africa. My Tineco machine was collected from me on 13 July 2026 for repair under reference 21967. It is now more than a month later, and I have received no meaningful update regarding the repair or when my machine will be returned. I fully understand that the machine is out of warranty, and I am not expecting a free repair. I am willing to pay the applicable repair costs. All I want is for the machine to be assessed, repaired, and returned to me. What makes the situation particularly frustrating is the complete lack of communication. I have tried contacting Tineco SA repeatedly on ***, but the phone is not answered. I have also emailed *** and have not received a response. A customer should not have to continuously chase a company simply to find out what has happened to a machine that has been in their possession since 13 July. Tineco SA, please contact me urgently regarding Reference 21967, provide me with an update, repair my machine, and return it to me. The lack of communication and after-sales service has been extremely disappointing.
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Lukas B
1 reviews | Active since Mar 2009
19 Aug 2026, 12:12
Extremely Disappointing Service – Tineco South Africa
Extremely Disappointing Service – Tineco South Africa I am extremely disappointed with the after-sales service from Tineco South Africa. My Tineco machine was collected from me on 13 July 2026 for repair under reference 21967. It is now more than a month later, and I have received no meaningful update regarding the repair or when my machine will be returned. I fully understand that the machine is out of warranty, and I am not expecting a free repair. I am willing to pay the applicable repair costs. All I want is for the machine to be assessed, repaired, and returned to me. What makes the situation particularly frustrating is the complete lack of communication. I have tried contacting Tineco SA repeatedly on ***, but the phone is not answered. I have also emailed *** and have not received a response. A customer should not have to continuously chase a company simply to find out what has happened to a machine that has been in their possession since 13 July. Tineco SA, please contact me urgently regarding Reference 21967, provide me with an update, repair my machine, and return it to me. The lack of communication and after-sales service has been extremely disappointing.
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Anonymous
1 reviews | Active since May 2016
14 Aug 2026, 17:10
Fantastic telephone service
I am no stranger to household appliances so decided to upgrade to a y5 stretch. Following the manual, checking for the meaning of light colours left me flustered. So today I called Tineco SA. A lady Tara answered, very friendly, professional and courteous. The technical person was busy so she said he would call back. He did in literally 5 minutes. I explained the issues and queries to which he patiently listened and then said he would call back in 10 minutes. He did. Not only in the stated time, but with answers to all. His name, Manray (I hope spelling is right). This was service. Call back, technical answers and on top of that explanations that make sense. Manray my thanks. You surpassed my expectations as regards service and follow up.
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Anonymous
1 reviews | Active since May 2016
14 Aug 2026, 17:10
Fantastic telephone service
I am no stranger to household appliances so decided to upgrade to a y5 stretch. Following the manual, checking for the meaning of light colours left me flustered. So today I called Tineco SA. A lady Tara answered, very friendly, professional and courteous. The technical person was busy so she said he would call back. He did in literally 5 minutes. I explained the issues and queries to which he patiently listened and then said he would call back in 10 minutes. He did. Not only in the stated time, but with answers to all. His name, Manray (I hope spelling is right). This was service. Call back, technical answers and on top of that explanations that make sense. Manray my thanks. You surpassed my expectations as regards service and follow up.
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Anna K
1 reviews | Active since Jun 2026
26 Jun 2026, 15:31
TINECO ZERO CUSTOMER SERVICE
Bought a new unit. Had it 3 months. Stopped rotating but the self cleaning still works. Reported to Tineco. Its been weeks. Zero regard. Zero response. Wish I bought from takealot so I could return it. I WILL NEVER IN MY LIFE BUY FROM THESE THEM AGAIN.
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Anna K
1 reviews | Active since Jun 2026
26 Jun 2026, 15:31
TINECO ZERO CUSTOMER SERVICE
Bought a new unit. Had it 3 months. Stopped rotating but the self cleaning still works. Reported to Tineco. Its been weeks. Zero regard. Zero response. Wish I bought from takealot so I could return it. I WILL NEVER IN MY LIFE BUY FROM THESE THEM AGAIN.
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Jaco K
1 reviews | Active since Jun 2021
25 May 2026, 10:57
Complete disregard to client requests. Tineco South Africa ignore their clients
Appalled at the service received from Tineco South Africa. Complete and utter disregard to client requests. a Pity that such a great product is met with the shocking after service. All we have requested is assistance with the service of our S5 machine, dont care about the warranty and prepared to pay for the service, only for Tineco South Africa support to completely ignore client requests. We own 2 machines and if your service was what kept you in business, you would be down the drain by now!!
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Jaco K
1 reviews | Active since Jun 2021
25 May 2026, 10:57
Complete disregard to client requests. Tineco South Africa ignore their clients
Appalled at the service received from Tineco South Africa. Complete and utter disregard to client requests. a Pity that such a great product is met with the shocking after service. All we have requested is assistance with the service of our S5 machine, dont care about the warranty and prepared to pay for the service, only for Tineco South Africa support to completely ignore client requests. We own 2 machines and if your service was what kept you in business, you would be down the drain by now!!
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Estiaan M
1 reviews | Active since Jan 2014
7 Apr 2026, 12:25
2.5 Months Without My Unit – Shocking Service from Tineco South Africa
I am beyond frustrated with the level of service I have received from Tineco South Africa. I handed in my unit for repairs on 23 January 2026, and more than 2.5 months later, I am still without my device and without any proper resolution. The experience has been unacceptable from start to finish: Constant delays with no ETA Generic, copy-paste responses that don’t address my queries Zero proactive communication – I have to follow up every time A confirmed mainboard failure within a year, which already raises serious concerns about product quality For a “premium” brand, this is shocking. At this point, I have completely lost confidence in Tineco. A repair that drags on indefinitely with no parts available is not a solution — it is poor service. I have formally requested: A full replacement unit A new warranty period Escalation to senior management Yet I am still being ignored or given vague responses. Avoid this brand if you expect after-sales support. I am now forced to escalate this matter further through consumer channels due to Tineco’s complete lack of accountability.
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Estiaan M
1 reviews | Active since Jan 2014
7 Apr 2026, 12:25
2.5 Months Without My Unit – Shocking Service from Tineco South Africa
I am beyond frustrated with the level of service I have received from Tineco South Africa. I handed in my unit for repairs on 23 January 2026, and more than 2.5 months later, I am still without my device and without any proper resolution. The experience has been unacceptable from start to finish: Constant delays with no ETA Generic, copy-paste responses that don’t address my queries Zero proactive communication – I have to follow up every time A confirmed mainboard failure within a year, which already raises serious concerns about product quality For a “premium” brand, this is shocking. At this point, I have completely lost confidence in Tineco. A repair that drags on indefinitely with no parts available is not a solution — it is poor service. I have formally requested: A full replacement unit A new warranty period Escalation to senior management Yet I am still being ignored or given vague responses. Avoid this brand if you expect after-sales support. I am now forced to escalate this matter further through consumer channels due to Tineco’s complete lack of accountability.
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