Extremely Disappointing Service – Tineco South Africa

Extremely Disappointing Service – Tineco South Africa

I am extremely disappointed with the after-sales service from Tineco South Africa.

My Tineco machine was collected from me on 13 July 2026 for repair under reference 21967. It is now more than a month later, and I have received no meaningful update regarding the repair or when my machine will be returned.

I fully understand that the machine is out of warranty, and I am not expecting a free repair. I am willing to pay the applicable repair costs. All I want is for the machine to be assessed, repaired, and returned to me.

What makes the situation particularly frustrating is the complete lack of communication. I have tried contacting Tineco SA repeatedly on ***, but the phone is not answered. I have also emailed *** and have not received a response.

A customer should not have to continuously chase a company simply to find out what has happened to a machine that has been in their possession since 13 July.

Tineco SA, please contact me urgently regarding Reference 21967, provide me with an update, repair my machine, and return it to me.

The lack of communication and after-sales service has been extremely disappointing.