2.5 Months Without My Unit – Shocking Service from Tineco South Africa

I am beyond frustrated with the level of service I have received from Tineco South Africa.

I handed in my unit for repairs on 23 January 2026, and more than 2.5 months later, I am still without my device and without any proper resolution.

The experience has been unacceptable from start to finish:

Constant delays with no ETA Generic, copy-paste responses that don’t address my queries Zero proactive communication – I have to follow up every time A confirmed mainboard failure within a year, which already raises serious concerns about product quality

For a “premium” brand, this is shocking.

At this point, I have completely lost confidence in Tineco. A repair that drags on indefinitely with no parts available is not a solution — it is poor service.

I have formally requested:

A full replacement unit A new warranty period Escalation to senior management

Yet I am still being ignored or given vague responses.

Avoid this brand if you expect after-sales support. I am now forced to escalate this matter further through consumer channels due to Tineco’s complete lack of accountability.