Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TicketPro is described overwhelmingly as a ticketing platform where money leaves customer accounts easily but rarely comes back. A recurring theme is unpaid refunds for rained out SA20 cricket matches and cancelled concerts, tickets never delivered after successful payment, and an absence of any reachable human being through phone, email or live chat.
Top Strengths:
- •Platform, Product & Experience: Relatively the least damaged theme. Checkout is quick and confirmation links do arrive when the gateway holds, and customers speak warmly of the SA20 and Sun City events themselves, but aborted payments and undelivered tickets dominate.
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About TicketPro
What do customers say about TicketPro?
Based on recent customer reviews, TicketPro is described overwhelmingly as a ticketing platform where money leaves customer accounts easily but rarely comes back. A recurring theme is unpaid refunds for rained out SA20 cricket matches and cancelled concerts, tickets never delivered after successful payment, and an absence of any reachable human being through phone, email or live chat.
What is TicketPro's biggest strength?
TicketPro's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Relatively the least damaged theme. Checkout is quick and confirmation links do arrive when the gateway holds, and customers speak warmly of the SA20 and Sun City events themselves, but aborted payments and undelivered tickets dominate.
What are the most common complaints about TicketPro?
The most common complaint about TicketPro, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Customers consistently report refunds promised in writing within seven to fourteen working days that remain unpaid months later, money debited with no ticket issued, and repeated requests for the same documents without payment.
Is TicketPro trustworthy?
TicketPro has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 78 hours 41 min. Hellopeter has tracked TicketPro across 451 total reviews. How is the TrustIndex calculated? →
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2023
TicketPro TRAPPERS
I purchased tickets for the Keyshia Cole concert last year September, which was cancelled. Despite sending all the required details for a refund, I have to date still not received any correspondence from them. You are unable to speak to anyone, because they only operate via an online chat and email, to which they do not acknowledge or respond. TicketPro is a TRAP.
1 reviews | Active since Feb 2023
TicketPro TRAPPERS
I purchased tickets for the Keyshia Cole concert last year September, which was cancelled. Despite sending all the required details for a refund, I have to date still not received any correspondence from them. You are unable to speak to anyone, because they only operate via an online chat and email, to which they do not acknowledge or respond. TicketPro is a TRAP.
1 reviews | Active since Jul 2026
Ticketpro!!
I booked a bus for two passengers but when I got to check in the told me that my tickets were canceled, I made payment for this and received booking confirmation, the money left my account. I didn't receive any communication about this being canceled and my money wasn't returned to me .
1 reviews | Active since Jul 2026
Ticketpro!!
I booked a bus for two passengers but when I got to check in the told me that my tickets were canceled, I made payment for this and received booking confirmation, the money left my account. I didn't receive any communication about this being canceled and my money wasn't returned to me .
1 reviews | Active since May 2026
Frustrated customer for ticketpro operation
Frustrated customer for ticketpro. I am really frustrated about this company yesterday morning I try bought tickets for Bafana Bafana today's game i didn't get my tickets i don't know if it was their system issue but after I tried to call all the numbers I got for ticketpro nothing sending them email no response because my money is gone but no tickets. When I call my bank to reverse my money they can't we without ticketpro authorization. I am so frustrated as first will loose watching the game and money is gone.
1 reviews | Active since May 2026
Frustrated customer for ticketpro operation
Frustrated customer for ticketpro. I am really frustrated about this company yesterday morning I try bought tickets for Bafana Bafana today's game i didn't get my tickets i don't know if it was their system issue but after I tried to call all the numbers I got for ticketpro nothing sending them email no response because my money is gone but no tickets. When I call my bank to reverse my money they can't we without ticketpro authorization. I am so frustrated as first will loose watching the game and money is gone.
1 reviews | Active since Nov 2025
Unacceptable Service – Payment Taken, No Tickets Issued & No Support from Ticketpro
I am extremely disappointed with the service I received from Ticketpro. On the 10th, I purchased tickets through their platform, but never received them, despite the full amount being deducted from my bank account. I immediately tried to resolve the issue by contacting Ticketpro, but to my frustration, there is no accessible customer service line to call. I then attempted to use their live chat feature, where I was briefly connected to an agent who did not assist me and abruptly ended the conversation without resolving my issue. I spent hours trying to sort this out with no success, which ultimately forced me to purchase new tickets just to avoid missing the event. This is completely unacceptable. I also sent a detailed email explaining the situation, yet days have passed with absolutely no response, no follow-up, and no refund. The lack of communication and accountability is shocking. This has been one of the worst customer service experiences I’ve ever had. I expect urgent feedback, a full refund for the tickets I never received, and a proper explanation as to how this situation will be prevented in future.
1 reviews | Active since Nov 2025
Unacceptable Service – Payment Taken, No Tickets Issued & No Support from Ticketpro
I am extremely disappointed with the service I received from Ticketpro. On the 10th, I purchased tickets through their platform, but never received them, despite the full amount being deducted from my bank account. I immediately tried to resolve the issue by contacting Ticketpro, but to my frustration, there is no accessible customer service line to call. I then attempted to use their live chat feature, where I was briefly connected to an agent who did not assist me and abruptly ended the conversation without resolving my issue. I spent hours trying to sort this out with no success, which ultimately forced me to purchase new tickets just to avoid missing the event. This is completely unacceptable. I also sent a detailed email explaining the situation, yet days have passed with absolutely no response, no follow-up, and no refund. The lack of communication and accountability is shocking. This has been one of the worst customer service experiences I’ve ever had. I expect urgent feedback, a full refund for the tickets I never received, and a proper explanation as to how this situation will be prevented in future.
1 reviews | Active since Apr 2026
T20 refund no existent!
After a rain canceled T20 game on the 3 Jan we were promised a refund for tickets purchased within 7-14 working days. It has now been 3 months and I am still waiting for a refund. The lack of communication is ridiculous. Very disappointed!
1 reviews | Active since Apr 2026
T20 refund no existent!
After a rain canceled T20 game on the 3 Jan we were promised a refund for tickets purchased within 7-14 working days. It has now been 3 months and I am still waiting for a refund. The lack of communication is ridiculous. Very disappointed!
1 reviews | Active since Dec 2019
*****ulent company
I booked 5 tickets for a soccer game two days from now after I paid the site said aborted I have not received my tickets and despite trying to reach out in numerous ways no one has reached out to me regarding this
1 reviews | Active since Dec 2019
*****ulent company
I booked 5 tickets for a soccer game two days from now after I paid the site said aborted I have not received my tickets and despite trying to reach out in numerous ways no one has reached out to me regarding this
1 reviews | Active since Aug 2014
No refund from Ticketpro PC vs DSG
I thought that I was an isolated case regarding the refund from ticketpro for the Betway match (03 Jan 2026). They don't have a contact number and I keep getting the generic replies. Will have to take this up with NCC and take it from there now
1 reviews | Active since Aug 2014
No refund from Ticketpro PC vs DSG
I thought that I was an isolated case regarding the refund from ticketpro for the Betway match (03 Jan 2026). They don't have a contact number and I keep getting the generic replies. Will have to take this up with NCC and take it from there now
1 reviews | Active since Feb 2026
PC vDSG - Ticket pro not honouring Refunds - No response or attempt to help
Been 3 months waiting for Refund keep on sending emails keep on getting replies asking for the same things !! Getting ridiculous. Really put a bad taste on them for me I won’t ever be attending any event that is run by them!! I think best bet would be to lodge a complaint with the ombudsman or the NCC !! ****** *******
1 reviews | Active since Feb 2026
PC vDSG - Ticket pro not honouring Refunds - No response or attempt to help
Been 3 months waiting for Refund keep on sending emails keep on getting replies asking for the same things !! Getting ridiculous. Really put a bad taste on them for me I won’t ever be attending any event that is run by them!! I think best bet would be to lodge a complaint with the ombudsman or the NCC !! ****** *******